Mahmoud Omar Abd Elmageed

Extremely talented Front Desk Supervisor with more than fourteen years’ experience in providing quality guest service within the hospitality sector with excellent knowledge of the operation in City Hotels and Resorts.

Driven Front Desk Agent highly skilled in managing reservations, telephone calls and customer inquiries. Poised and professional with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication.

Polite and positive front desk ambassador with exceptional telephone etiquette. Proficient in assisting guests with reservations, valuables and baggage. Easily adaptable to high-pressure, dynamic situations.

Friendly and prompt Front Service Clerk with good skills using phone, computer and office equipment. Strong multitasking, communication, and interpersonal skills. Unsurpassed mathematical skills and finesse handling front office operations.

Experienced Front Desk professional offering superior hospitality service. Highly skilled in managing reservations, mitigating dissatisfaction and increasing guest loyalty through targeted service. Proficient in guest relation and communication, with friendly and decisive approach to resolving challenges.

Talented Front Desk Supervisor versed in solving range of daily issues with efficient and professional attitude. Adapts easily to changing demands and learns new information quickly. Accomplished leader and team manager.

Hardworking front desk professional bringing expertise in reservations, concierge services and department collaboration.

Versatile Front Desk Supervisor adept at managing guest expectations, hotel reputation and business needs. Effective multitask and clear communicator with 14 years in hospitality industry. Experience managing front desk team of guest service specialists.

Passionate guest relation offering 14 years of success and experience in customer and personal service. Additional expertise includes time 14 years management, effective planning, and computer literacy.

Seasoned Front Desk professional offering 14 years of customer-facing performance. Handles administrative, operational and guest areas to cultivate quality service.

Meticulous club intercontinental supervisor with strong background in guest service environments. Adaptable, energetic and customer-oriented individual with exceptional listening skills. Devoted to delivering quality service and exceeding expectations.

Ambitious supervisor with 10 years of experience and passion for local hospitality industry. Personable, experienced with conflict resolution and sensitive to others' needs.

Developed exceptional customer service and leadership skills in fast-paced hospitality environment. Skilled in managing front office operations and resolving guest issues efficiently. Seeking to transition into new field, leveraging administrative and management expertise to contribute effectively.

Offering strong interpersonal skills and knack for managing administrative duties, eager to learn and thrive in dynamic environment. Delivers understanding of guest services and office management, seamlessly integrating with team needs. Ready to use and develop communication and organizational skills in management role supervisor

Personable and organized individual with talent for creating welcoming environments. Knowledge of customer service principles and administrative tasks, including scheduling and handling inquiries. Committed to enhancing guest experiences and ensuring smooth day-to-day operations.

Professional with experience in hospitality management and guest services. Focused on team collaboration and achieving results, adapting seamlessly to changing needs. Skilled in customer service, scheduling, and conflict resolution. Known for reliability, strong communication skills, and leadership abilities.

Professional with knack for hospitality management, recognized for enhancing guest satisfaction and operational efficiency. Known for fostering team collaboration and maintaining high standards in all interactions. Reliable and adaptable with focus on effective communication and problem-solving skills.

Diligent supervisor with proven track record in managing front desk operations, ensuring smooth and efficient guest experiences. Successfully led team to enhance customer satisfaction and streamline check-in/check-out processes. Demonstrated proficiency in conflict resolution and multitasking in high-pressure environments.

Experienced with front desk management, emphasizing customer service excellence and team leadership. Utilizes effective communication and organizational skills to ensure seamless operations. Track record of resolving guest issues promptly and maintaining welcoming atmosphere.

Experienced reception supervisor at busy hotel offering strong interpersonal and financial management skills. Organized with strong attention to guest needs. Dynamic team leader and consensus builder who leads by demonstrating outstanding guest services.

Service-driven hospitality professional offering dynamic guest relations and interpersonal skills. Bilingual and hardworking individual with excellent degree in hospitality management. Track record of continued success in front desk hotel operations.

Skilled, hospitality management graduate with over 14 years of practical experience in hotel operations. Highly effective in greeting guests and finding resolutions to issues. Consistently exceeds corporate goals for guest satisfaction and occupancy rates.

Polished hotel front desk manager offering exemplary communication skills. Dynamic and personable and well-versed in handling multiple tasks at once. Experience as front desk manager for high-end hotel.

Personable professional in hospitality industry with more than 14 years of experience working at high-end resorts. Successful career history providing exceptional service to visitors and clients.

Recently promoted front desk manager at upscale hotel in Egypt with bachelor's degree in marketing. Experienced in front office operations and skilled in guest relations. Pursuing position in front desk operations in resort setting.

Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.

Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic.

Outgoing expert with experience overseeing multiple tasks and managing employees successfully. Hardworking professional committed to providing outstanding customer service and assistance.

Proven track record of maintaining efficient office operations. Expertise in scheduling and coordinating meetings, managing travel and expense reports, and transcribing minutes.

Organized and efficient [Job Title] supporting corporate level officers and senior management personnel with demonstrated expertise in financial and operational leadership. Adroit professional exemplifies multidisciplinary managerial skill in process, procedure and policy improvement initiatives. Accomplished in workflow optimization techniques implementation which increase productivity, reduce labor and maintain business integrity and quality of service.

Organized simultaneous office functions and direct administrative personnel to meet needs of service professionals. Performance-oriented and driven with in-depth understanding of budgets, payroll and office organization needs. Skillfully coordinate resources and administrative support to keep operations smooth and boost team productivity.

Precise Office Administrator with 14 years of experience. Expert in Opera system and protocols with training in IHG hotels. Distinguished history of decreasing office spending while increasing functionality.

• Top up-seller of Guest relations in 2015-2016 ($95,000) and 3rd position on Front office department at Intercontinental Semiramis Cairo, Egypt
• Top overall satisfaction results in heartbeat of 2015 and 2016
• Top performance award 2016 at IHG
• Top up-seller Staybridge Suites for 3 years in a row (2011-2012-2013)
• Top enroller of IHG rewards club memberships (2011-2012-2013)
• Top Tripadvisor positive comments from many guests around the world
• Top guest comment at IHG
• Certificate of achievement outstanding performance award (2011-2012-2013)
• Guest service award for providing brand hearted service from IHG owners association (2013)
• Certificate of achievement honesty award (2014, Staybridge Suites Cairo, Egypt)
• Leading others Diploma (2020)
• Loyalty at IHG luxury & lifestyle hotels (01/2025)

My hoppy to sing and also playing piano (beginner)