Mahmoud Ramzy Abd Elaziz Labib
Deputy Operation Manager
Suez,SUZ
Summary
Dedicated ammonia professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Assistant Operation Manager with extensive background in administration and human resources. Supervise daily operations and organizations. Strong competencies for addressing operational issues and concerns quickly. Determines staffing requirements, work assignments and schedules for new projects. Excellent skills hiring and recruiting to develop high-performing teams.
Overview
20
20
years of professional experience
17
17
years of post-secondary education
15
15
Certifications
Work History
Deputy Operations Manager
Sonker Bunkering Company
Suez, Egypt
06.2019 - Current
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Increased customer satisfaction with timely resolution of issues and proactive communication.
- Established effective communication channels between departments, fostering a culture of collaboration and teamwork.
- Optimized resource allocation by analyzing data and identifying areas for improvement.
- Developed comprehensive training programs, resulting in improved employee performance and productivity.
- Boosted operational effectiveness with thorough risk assessments and mitigation plans implementation.
- Monitored employee productivity and optimized procedures to reduce costs.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Reported issues to higher management with great detail.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Developed and maintain operational guidelines for staff.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Trained and guided team members to maintain high productivity and performance metrics.
- Raised property accuracy and accountability by creating new automated tracking method.
- Coordinated with General Manager in different operational issues and promotional activities.
- Monitored key performance metrics to identify areas for improvement.
- Prepared annual budgets with controls to prevent overages.
- Enhanced operational efficiency by streamlining processes and implementing cost-saving measures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Supervised operations team to support operational excellence and excellent customer service.
- Reduced operational risks while organizing data to forecast performance trends.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Proven ability to learn quickly and adapt to new situations.
- Applied effective time management techniques to meet tight deadlines.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Assistant Manager
Misr Fertilizer Production Company MOPCO
Damietta, Egypt
06.2011 - 06.2019
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Defined clear targets and objectives and communicated to other team members.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Established team priorities, maintained schedules and monitored performance.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Developed systems and procedures to improve operational quality and team efficiency.
- Reported issues to higher management with great detail.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Taught employees how to collaborate on daily job tasks and achieve service targets.
- Trained and guided team members to maintain high productivity and performance metrics.
- Enhanced employee productivity through regular training sessions and performance evaluations.
- Assisted in recruiting, hiring and training of team members.
- Developed and maintain operational guidelines for staff.
- Monitored key performance metrics to identify areas for improvement.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Implemented safety protocols to maintain a secure work environment for employees.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Prepared annual budgets with controls to prevent overages.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Self-motivated, with a strong sense of personal responsibility.
Shift Team Leader
Misr Fertilizer Production Company MOPCO
11.2006 - 06.2011
- Facilitated open communication among team members, promoting a cohesive working environment.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Developed and implemented new processes and procedures to streamline operations.
- Streamlined work processes for increased productivity, utilizing time-saving techniques and tools.
- Championed process improvements that led to increased operational efficiency within the team''s tasks.
- Generated reports detailing findings and recommendations.
- Conducted regular reviews of operations and identified areas for improvement.
- Maintained database systems to track and analyze operational data.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Led a team of employees to ensure smooth operations during assigned shifts.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Operation Engineer
Nasr Petroleum Company NPC
Suez, Egypt
01.2004 - 11.2006
- Led root cause analyses to identify and address problems in industrial production.
- Championed a culture of continuous learning and professional development among team members, constantly seeking opportunities for growth.
- Coordinated with stakeholders across departments to gather input on potential improvements in workflows or technology implementations.
- Designed and implemented effective disaster recovery plans, minimizing business impact during critical events.
- Troubleshot complex issues under tight deadlines, prioritizing tasks effectively to minimize disruptions to ongoing operations.
- Monitored and optimized production processes to increase throughput and improve quality.
Education
Ph.D. - Petroleum Refining And Chemical Engineering
Faculty of Petroleum And Mining Engineering
Suez, Egypt 01.2017 - 04.2024
Master of Science - Petroleum Refining And Chemical Engineering
Faculty of Petroleum And Mining Engineering
Suez 01.2008 - 03.2013
Bachelor of Science - Petroleum Refining And Chemical Engineering
Faculty of Petroleum And Mining Engineering
Suez, Egypt 10.1998 - 05.2003
Skills
Problem-solving aptitude
undefinedCertification
[Operation Training], [Arab Petroleum Pipelines CO"SUMED"] - [3 Weeks]
Timeline
[Lean Six Sigma Improvement Methodology - Green Belt], [AUC in Cairo] - [ three Months]
09-2023
[PMP], [AUC in Cairo] - [36 Hours]
06-2023
[Petroleum & Gas Terminal Operator's / Loading Master], [Arab Academy for Science, Technology & Maritime Transportation "AASTMT"] - [Four Days]
12-2022
[OSHA – General Industry], [Egyptian Society of Engineers in Cairo] - [Four Days]
06-2022
Deputy Operations Manager
Sonker Bunkering Company
06.2019 - Current
[Developing middle management skills], [Afak Masr for Training] - [One Week]
07-2017
Ph.D. - Petroleum Refining And Chemical Engineering
Faculty of Petroleum And Mining Engineering
01.2017 - 04.2024
[Time Management], [Middle East for Training and Consultation in Cairo] - [One Week]
03-2013
[Pollution Prevention in Petroleum Industry], [OGS in Cairo] - [One Week]
10-2011
Assistant Manager
Misr Fertilizer Production Company MOPCO
06.2011 - 06.2019
[Pumps Operation and Maintenance course], [Egyptian Society of Engineers in Cairo] - [One Week]
10-2010
[Becoming Master Instructor certificate], [The Northern Alberta Institute of Technology “NAIT"] - [Four Days]
05-2010
Master of Science - Petroleum Refining And Chemical Engineering
Faculty of Petroleum And Mining Engineering
01.2008 - 03.2013
[Operation Training], [UHDE Dortmund, Germany " TKIS"] - [two Weeks]
12-2007
[Operation Training], [Abo Kir Fertilizer Company ] - [Three month]
05-2007
Shift Team Leader
Misr Fertilizer Production Company MOPCO
11.2006 - 06.2011
Operation Engineer
Nasr Petroleum Company NPC
01.2004 - 11.2006
[Operation Training], [Oriental Petrochemicals Company " OPC"] - [one month]
08-2002
[Operation Training], [Suez Oil Processing Company "SOPC"] - [one month]
07-2002
[Operation Training], [Nasr Petroleum Company " PC"] - [one month]
08-2001
[Operation Training], [Arab Petroleum Pipelines CO"SUMED"] - [3 Weeks]
07-2001
Bachelor of Science - Petroleum Refining And Chemical Engineering
Faculty of Petroleum And Mining Engineering
10.1998 - 05.2003
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