Mahmoud Reda
Al Khobar
Summary
Dynamic Administrative Manager with a proven track record at Petrojet, excelling in office management and staff development. Skilled in budget administration and workflow planning, I fostered a positive work environment, enhancing employee satisfaction and operational efficiency. Committed to maintaining confidentiality and accuracy in data management, I ensure optimal support for executive teams.
Overview
8
8
years of professional experience
Work History
Administrative Manager
Petrojet
06.2020 - Current
- Ensured smooth daily operations with timely completion of all essential administrative tasks and responsibilities.
- Provided exceptional administrative support for executive-level staff, ensuring that their needs were met promptly and accurately in order to facilitate smooth daily operations.
- Supervised staff and delegated tasks to maintain positive, productive administrative operations.
- Maintained accurate record-keeping systems to ensure easy access to critical information for decision-making purposes.
- Managed sensitive information discreetly, ensuring proper storage and disposal practices were followed at all times to maintain confidentiality compliance standards.
General Manager
Novotel Business Park
01.2017 - 05.2020
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
Reservations Manager
Holiday Inn
01.2017 - 05.2020
- Assisted front office staff in managing walk-ins or last-minute changes during peak periods, maintaining smooth operations and guest satisfaction levels.
- Maintained strong relationships with key clients, resulting in repeat business and increased bookings.
- Effectively resolved guest issues related to reservations, resulting in satisfied customers and positive reviews.
- Conducted regular audits of reservation records, maintaining accuracy and reducing discrepancies.
Receptionist Administrator
Radisson Blu Hotel
01.2017 - 05.2020
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled complaints and questions, and re-directed calls to other team members.
- Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
- Acted as first point of contact and set appointments for prospective clients.
- Took delivery of packages and documents, applying appropriate internal policies relating to chain of possession.
- Oversaw office equipment maintenance to support continuous and uninterrupted operations.
- Supported executive staff with calendar management, meeting coordination, travel arrangements, and expense reporting for optimal time utilization.
- Collaborated with team members on various projects to achieve department goals and improve overall efficiency.
- Streamlined office operations for increased productivity by organizing and maintaining physical and digital filing systems.
HR Administrator
Golden Tulip Hotel
01.2017 - 05.2020
- Updated HR database with new employee information, changes in benefits, and other details.
- Ensured accurate record-keeping by conducting regular audits of personnel files and HR databases.
Receptionist
VOCO
01.2017 - 05.2020
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Sales Assistant
Hilton
01.2017 - 05.2020
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
Receptionist
Park Inn by Radisson
01.2017 - 05.2020
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
Education
BBA - Business Administration
Business Administration
Cairo, Egypt07-2013
Skills
- Office administration
- Organization and multitasking
- Office management
- Staff management
- Administrative support
- Business administration
- HR support
- Workflow planning
- Employee development
- Hiring and training
- Data management
- Budget administration
- Data entry
Timeline
Administrative Manager
Petrojet
06.2020 - Current
General Manager
Novotel Business Park
01.2017 - 05.2020
Reservations Manager
Holiday Inn
01.2017 - 05.2020
Receptionist Administrator
Radisson Blu Hotel
01.2017 - 05.2020
HR Administrator
Golden Tulip Hotel
01.2017 - 05.2020
Receptionist
VOCO
01.2017 - 05.2020
Sales Assistant
Hilton
01.2017 - 05.2020
Receptionist
Park Inn by Radisson
01.2017 - 05.2020
BBA - Business Administration
Business Administration
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