Onyx ERP
MAHMOUD SALAH
Customer Service Manager
Cairo
Summary
To secure a position as a Financial Manager in an organization that would fully employ personal skills, excellent communication, public relations, problem-solving & leadership skills, combined with deep knowledge of Financial Accounting, make a highly valuable employee & team leader.
Overview
17
17
years of professional experience
2
2
Languages
Work History
Customer Service Manager
Ultimate Solutions
Cairo
10.2021 - Current
- - deal with systems produced by company.
- deal with programming languages used in producing company's systems.
- Familiarity with requirements of quality management system in force company
- Full knowledge of rules, regulations and policies applicable in company.
- Planning and formulating goals, drawing up plans and following up on their implementation.
- Organizing, delegating and allocating tasks and responsibilities.
- Monitoring, follow-up and evaluation.
- Continuous improvement and raising quantitative and qualitative efficiency.
- Maintaining excellent relations with internal and external environments.
ERP Consultant Team Leader
Ultimate Solutions
Cairo
01.2020 - 09.2021
- Implemented new ERP systems based on accounting requirements and user needs, assisting with system builds, testing and deliverables.
- Taught end users to navigate ERP system by developing and presenting training sessions.
- Managed customer expectations and relationships through easily understood explanations and clear communication.
- Met project goals on time and within budget constraints by managing implementation project activities, adhering to deployment standards and monitoring project schedules.
- Supported smooth launch and user experience through functional end user testing and interface testing.
Senior Business Development Advisor
Ultimate Solutions
Cairo
01.2018 - 12.2019
- Networked among local business and community organizations to develop leads and generate business.
- Maintained extensive knowledge of company products and services to provide top-notch expertise to customers.
- Brought in new accounts through successful networking strategies and promotional approaches.
- Expanded business through effective network development, identifying new, and prospective clients.
General Manager & Partner
Limraegypt for Cons. & Integrated
Cairo
01.2014 - 01.2017
- Developed and maintained relationships with customers and suppliers through account development.
- Developed and implemented strategies to increase sales and profitability
Chief accountant
Protec Group
Ras AL Khima
01.2009 - 01.2014
- Companies ( Protec Fire RAK – Protec Electro Mechanical RAK - Protec Electro Mechanical Abu Dabi Branch – Protec Aluminum & Kitchens – Protec A/C – Protec Fire Fujairah Branch)
- Responsible for knowing critical functions within department & capable of mentoring & assisting employees within department
- Reviews, investigates, & corrects errors & inconsistencies in financial entries, documents, & reports
- Reviews accounts payables & weekly check runs
- Determines proper handling of financial transactions & approves transactions within designated limits
- Responsible for distributing financial statements & cost center reports
- Prepares work papers & supporting schedules for the annual financial review
- Staff management & development
- Distributes monthly comparison reports & cost center reports according to schedules
- Prepares financial statements & other reports to summarize & interpret current & projected company financial position
- Closely maintains & monitors the fixed assets system
- Adheres to internal & external deadlines
- Applies cost accounting methods to achieve accurate representation of cost center performance
- Preparation of the monthly statutory accounts & consolidated financial statements
- Work with both internal & external auditors during financial & operational audits
- Maintain system of accounts & keep records on all company transactions & assets
- Report, analyze, & ensure integrity of all financial information
- Other works
- Ability to develop and implement ERP system for company with executing agency for system (Onex Pro), (Mizan .NET)
- ERP system maintenance work and data backup
- Assistance in solving technical problems for network and system by remote control applications (Team Viewer), (Remote Desktop), (AnyDesk)
- Clearing for management of civil defense of renewal of licenses and Agencies work for company
- Writing official correspondence of government agencies (Traffic - Civil Defense Department - Department of Economic Development)
- Written construction contract of company
- Issuance of certificates of supply and installation for customers
Sales Manager
Limra Egypt For IT Solution
Cairo
01.2007 - 01.2008
- Selling and marketing ERP Systems (Onex Pro), Archiving Systems and documents management (Fortis)
- Selling and marketing devices attendance fingerprint
- Installation and implementation of accounting software.
Education
Bachelor of Accountancy - Accounting And Finance
Faculty of Commerce, Ain Shams University
Cairo, Egypt 01.1996 - 04.2001
Skills
Good knowledge with Oracle application Data Base ERP Experience, Admin & Implement
Financial Analysis &Controls
Customer Relationship Management Software (CRM)
Negotiation expert
Technical Support
Skilled trainer
Effective problem solver
Customer Relations
Administrative support
Sales expertise
Software
Power BI
Timeline
Customer Service Manager
Ultimate Solutions
10.2021 - Current
ERP Consultant Team Leader
Ultimate Solutions
01.2020 - 09.2021
Senior Business Development Advisor
Ultimate Solutions
01.2018 - 12.2019
General Manager & Partner
Limraegypt for Cons. & Integrated
01.2014 - 01.2017
Chief accountant
Protec Group
01.2009 - 01.2014
Sales Manager
Limra Egypt For IT Solution
01.2007 - 01.2008
Bachelor of Accountancy - Accounting And Finance
Faculty of Commerce, Ain Shams University
01.1996 - 04.2001