Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

MAHMOUD SAMEH

Cairo,C

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

1
1
year of professional experience
2
2
years of post-secondary education

Work History

Customer Service Representative

Intelcia Egypt For Communication
El Cairo
2025.03 - Current
  • Assisted customers with product inquiries and service requests.
  • Managed customer complaints and provided effective resolutions.
  • Processed orders and tracked shipments using company systems.

Tour Leader

Five Stars
El Cairo
2025.02 - 2025.02
  • Guided diverse groups through planned itineraries and local attractions.
  • Ensured adherence to safety protocols during all tour activities.
  • Coordinated transportation logistics for seamless travel experiences.

Customer Service Representative

Xceed
El Cairo
2024.09 - 2025.02
  • Assisted customers with product inquiries and service requests.
  • Managed customer complaints and provided effective resolutions.
  • Processed orders and tracked shipments using company systems.

Education

Spanish Language And Literature

Faculty of Languages And Translation
El Cairo
2023.06 - 2025.11

Skills

  • Bilingual communication
  • Customer service

Languages

Spanish
First Language
English
Intermediate (B1)
B1

Timeline

Customer Service Representative

Intelcia Egypt For Communication
2025.03 - Current

Tour Leader

Five Stars
2025.02 - 2025.02

Customer Service Representative

Xceed
2024.09 - 2025.02

Spanish Language And Literature

Faculty of Languages And Translation
2023.06 - 2025.11
MAHMOUD SAMEH