MAHMOUD SAMIR ALY
Quality Assurance
Cairo
Summary
Dynamic Quality Assurance Analyst successfully executes testing methodologies to identify gaps and make recommendations for process improvements. Leverages excellent analytical and programming skills to document and troubleshoot errors. Advanced knowledge of test case management and defect tracking tools to support test processes. Detail-oriented quality assurance and testing professional offers strong research and debugging skills. Plus Knowledgeable and dedicated customer service professional with extensive experience in Aviation industry. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
16
16
years of professional experience
5
5
years of post-secondary education
2
2
Languages
Work History
Quality Assurance Analyst
Egyptian Airports company
Cairo
02.2022 - Current
- Created and achieved product quality objectives and met product specifications
- Fixed identified issues to improve workflows
- Mentored and coached team members on QA topics and strategies
- Reported progress, test metrics and results to project stakeholders.
- Wrote and maintained detailed internal documentation on developed systems
- Following up with the appropriate channels when mistakes are found
- Create and implement Audit plan
Customer Service Representative
Al Futtaim Automotive Toyota
Dubai
12.2016 - 01.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Providing advice, accurate information and assistance to callers
- Using SAP, CRM and BCM
- Maintaining an accurate record of all calls made and received
- Answered customer telephone calls promptly to avoid on-hold wait times.
Quality specialist
Hurghada International Airport
Hurghada
07.2009 - 11.2016
- Working on initializing Quality Management System ISO 9001:2008 Project in Hurghada International Airport
- Recorded findings of inspection process, collaborating with quality team to implement corrective actions
- Direct writing and review operating procedures to ensure compliance, efficiency and clarity
- Investigate customer complaints and non-conformance issues
- Monitor risk management activities at airside
- Assure ongoing compliance of civil aviation laws and regulation
- Analyzed quality and performance data to support operational decision-making
- Developed monthly, end-of-quarter and other statistical reports for leadership team and quality improvement programs
- Collected and analyzed data and initiated improvements to increase security and performance
Chemist
Dar El Shifa Hospital
Cairo
08.2006 - 07.2009
- Chemistry duties included using various chemistry instrumentation for the identification of blood analysis
- Performed calibration and Refilled reagent bottles of SYNCHRON equipment
- Hematology duties included performing complete blood counts with cytohematology identification
- Urinalysis duties included complete urine testing with microscopic analysis
- Coagulation duties included performing prothrombin and partial thromboplastin times
- Serology and Immunology duties included latex agglutination testing for various infectious agents
- Microbiology duties included specimen bacterial plating
- Responsible for Lab Information Computer System operation and generation of reports to all inpatient and outpatient units for morning delivery of results.
Education
Bachelor of Science - Science – Chemistry
Ain Shams University
Cairo, Egypt 09.2001 - 07.2006
Skills
Customer focused
undefinedWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Quality Assurance Analyst
Egyptian Airports company
02.2022 - Current
Customer Service Representative
Al Futtaim Automotive Toyota
12.2016 - 01.2022
Quality specialist
Hurghada International Airport
07.2009 - 11.2016
Chemist
Dar El Shifa Hospital
08.2006 - 07.2009
Bachelor of Science - Science – Chemistry
Ain Shams University
09.2001 - 07.2006
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