Mahmoud Seleem

• Managed inspection, storage, inventory control, and distribution of medical devices, servers, cybersecurity appliances, and PC components for RMA and spare parts contracts, ensuring compliance and service reliability.
• Ensuring spare parts availability and minimizing downtime for critical IT and network infrastructure projects serving banks, telecommunications companies, airports, government entities, and media organizations.
• Establishing and developing professional warehouse operations in line with international best practices.
• Leading warehouse and field operation teams while planning daily operations to maximize efficiency.
• Managing coordination with international logistics partners and administrative teams supporting 22 global technology brands.
• Prepared operational costing and negotiated with international customers to optimize execution plans, enhancing profitability and reducing transportation and operational costs.
• Consolidated multiple service tasks into single field trips, improving resource utilization and operational efficiency while ensuring accurate customer billing.
• Holding an IATA Dangerous Goods Certification, implementing international shipping and storage standards, and training operational teams accordingly.
• Leading the company’s licensing process for X-Ray equipment storage by coordinating with technical experts and regulatory authorities, ensuring annual license renewals and full compliance.
• Serving as the primary operational point of contact, maintaining business continuity outside official working hours due to the absence of an alternative resource covering technical technical and operational responsibilities.

Led and trained mobile maintenance teams of engineers and Technicians for Microsoft, Nokia, Samsung, and Huawei, ensuring ESD compliance, spare parts management, and process improvements that enhanced repair quality and customer satisfaction.