Mahmoud Talaat
Cairo
Summary
Adaptable individual with passion for IT innovation. Demonstrates targeted troubleshooting and issues resolution skills. Collaborates with multi-disciplinary teams to share knowledge and achieve results.
Overview
17
17
years of professional experience
1
1
Certification
Work History
IT Manager
The Egyptian British International Schools
05.2023 - 05.2024
- Established a robust IT service management framework based on industry standards such as ITIL, driving quality improvements and operational excellence.
- Promoted collaboration between cross-functional teams by integrating disparate systems into unified platforms for improved communication and workflow efficiency.
- Championed employee training initiatives focused on enhancing technical skills and promoting best practices across the organization.
- Enhanced IT infrastructure security with regular vulnerability assessments and proactive patch management.
- Conducted regular performance evaluations to identify areas for improvement and develop targeted action plans for continuous enhancement of IT services.
- Oversaw technology budget planning and allocation to optimize resource utilization while meeting organizational objectives.
- Reduced downtime by promptly addressing hardware and software issues, ensuring minimal impact on business operations.
- Led a skilled IT team in providing exceptional technical support, fostering a collaborative environment that promoted professional growth.
Field IT section head
Scimitar production Egypt Ltd (SPEL)
02.2017 - 05.2023
- Produced comprehensive management reports across IT systems for continued analysis and evaluation.
- Handled group cybersecurity, regularly reviewing and upgrading measures through bespoke improvement programmes.
- Managed office phone lines and desktop phones, enabling high-performing conference and meeting room technologies.
- Carried out system builds, reviews and general administration to consistently maximise platform potential.
- Ensured IT licenses were consistently managed and updated for continued company compliance.
- Integrated new business systems swiftly and accurately, building momentum for technical project opportunities.
- Governed all levels of IT compliance, ensuring thorough data security and GDPR operations.
- Developed and implemented effective IT strategy to meet company infrastructure demands.
- Closely managed department budgets and forecasts to optimise IT services against financial targets.
- Communicated complex IT concepts to technical and non-technical audiences for complete comprehension.
- Deployed configuration and software using expertise in mobile device management.
- Created and delivered tailored roadmaps, enhancing company technical capabilities and performance levels.
- Quality assured external support services and vendors to maintain service standards.
- Coordinated resources to deliver excellent business and customer services.
- Delivered IT and Data services within agreed SLAs for full department compliance.
- Resolved Windows and MacOS issues through proactive Service Desk management.
- Controlled data, reporting and technology for available, secure system use.
- Worked flexibly to meet out-of-hours IT coverage and disaster recovery.
Field senior IT support
Scimitar Production Egypt Ltd (SPEL)
02.2012 - 02.2017
- Communicated ICT disruptions to staff regarding installations, upgrades and outages.
- Entered comments to control system operation, verify functionality and detect errors.
- Configured networks to meet performance requirements.
- Maintained and repaired peripheral equipment connected to laptops and desktops.
- Monitored computer system performance and intervened in identified problems.
- Resolved service user requests within target timeframes.
- Identified system performance issues, providing swift remedial action.
Field junior IT support
Scimitar Production Egypt Ltd (SPEL)
02.2009 - 02.2012
- Enhanced company productivity and performance through strategic development of internal IT systems.
- Managed new system installations for timely distribution and minimised disruption to productivity.
- Facilitated server migrations and upgrades swiftly and accurately, aiding smooth-running IT operations.
- Liaised with vendors and service providers to obtain cost-effective deals for technology purchases.
- Provided business continuity through first-class IT support, liaising professionally with varied business users and technical teams.
- Developed user manuals to provide written reference and convey information.
- Created and implemented effective technical solutions, growing business capabilities in line with company targets.
- Delivered server migrations and upgrades swiftly and accurately, aiding smooth-running IT operations.
- Handled preventative and emergency maintenance across diverse technical systems and services for optimised company output.
Field helpdesk
Scimitar Production Egypt Ltd.
08.2007 - 02.2009
- Performed recovery operations to restore systems following failures.
- Conducted tactical troubleshooting to identify faults.
- Set up new workstations for users with proper cables, equipment and software.
- Resolved service user requests within target timeframes.
- Upgraded hardware promptly to minimise service disruptions.
- Entered comments to control system operation, verify functionality and detect errors.
- Followed user guides and technical manuals to complete skilled repairs.
- Installed new hardware and software to meet system specifications and user needs.
- Investigated reports of system errors to try to reproduce problems and trace faults.
- Backed up servers regularly to reduce data loss.
- Kept detailed records of new installations and related licenses.
- Configured networks to meet performance requirements.
- Monitored computer system performance and intervened in identified problems.
- Kept computer hardware in excellent working condition through regular maintenance and inspections.
Education
Bachelor degree - Management information systems
Alson Academy
Cairo, EgyptSkills
- System integration
- Supplier management
- Cybersecurity
- Systems management
- IT infrastructure
- IT licensing
- IT strategy
- Data migration
Certification
- ITIL
- Network + support skills (G005)
- Mcsa
- Ccna
- A+
- L+
- N+
- Microsoft deploying windows server 2008 (6418)
- Microsoft installing and configuring windows 7 (M6292)
- Microsoft installing and configuring windows server 2012 (M20410)
- Administering windows server 2012 (20411D)
Timeline
IT Manager
The Egyptian British International Schools
05.2023 - 05.2024
Field IT section head
Scimitar production Egypt Ltd (SPEL)
02.2017 - 05.2023
Field senior IT support
Scimitar Production Egypt Ltd (SPEL)
02.2012 - 02.2017
Field junior IT support
Scimitar Production Egypt Ltd (SPEL)
02.2009 - 02.2012
Field helpdesk
Scimitar Production Egypt Ltd.
08.2007 - 02.2009
Bachelor degree - Management information systems
Alson Academy
- ITIL
- Network + support skills (G005)
- Mcsa
- Ccna
- A+
- L+
- N+
- Microsoft deploying windows server 2008 (6418)
- Microsoft installing and configuring windows 7 (M6292)
- Microsoft installing and configuring windows server 2012 (M20410)
- Administering windows server 2012 (20411D)
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