Mahmoud Hendi
Accountant /customer Service Representative
Kafr Alsheikh
Summary
Enthusiastic and highly organized accountant with over 18 years of experience. I am looking for work in a competitive environment where I can benefit from my experience and skills in this field. An effective communicator and able to work under pressure and solve problems.
Overview
6
6
Certifications
2
2
Languages
2
2
years of professional experience
Work History
Customer Service Representative / Accountant
TASJEEL, Emirates Petroleum Product Company, (ENOC) – Dubai
Dubai, united arab emirates
01.2008 - 2025
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Developed feedback system for customers to share their service experience, leading to actionable improvements.
- Improved resolution time with effective problem-solving for customer complaints.
- Led quarterly customer service meetings to review performance and set goals for improvement.
- Educated customers about billing, payment processing and support policies and procedures.
- Fostered a positive work environment that encouraged collaboration and teamwork among employees.
- Supervised large teams with guidance, support and direction for high-quality customer care.
Accountant
Contracting company
sharjah, united arab emirates
02.2007 - 02.2008
- Handled day-to-day accounting processes to drive financial accuracy.
- Documented cash, credit, fixed assets, accrued expenses, and line of credit transactions.
- Gathered financial information, prepared documents, and closed books.
- Reconciled accounts and reviewed expense data, net worth, and assets.
Cashier
Aida Hotel – Egypt
01.2006 - 01.2006
- Cashier (1 Year)
Education
High School Diploma -
ICDL
Cairo2006
High School Diploma -
MTCC
Al Mansoura University05.2005
Bachelor of Commerce - Accounting Department
Tanta University
Egypt01.2004
Skills
Communication Skills
Customer Service Skills
Work Under Pressure
Interpersonal Skills
Problem Solving
Commitment to working hours
Leadership Skills
Time Management
Microsoft Office Programs
English and Arabic Keyboarding
Data Entry
Money handling abilities
Administrative support
Certification
Firefighting basics training certificate at the Civil Training Center - Al Awir from EPPCO | 2016
References
- Available on request
Timeline
Customer Service Representative / Accountant
TASJEEL, Emirates Petroleum Product Company, (ENOC) – Dubai
01.2008 - 2025
Accountant
Contracting company
02.2007 - 02.2008
Cashier
Aida Hotel – Egypt
01.2006 - 01.2006
Bachelor of Commerce - Accounting Department
Tanta University
High School Diploma -
ICDL
High School Diploma -
MTCC