Excel
Mahmoud Youssef Housney Youssef
Operations Team Leader
Cairo
Summary
Dynamic Operations Team Leader with proven expertise at BDO Esnad in operational planning and compliance monitoring. Skilled in scheduling coordination and effective time management, I excel in enhancing team performance and driving efficiency. My strong communication skills and ability to conduct call observations have consistently improved service quality and operational outcomes.
Overview
2
2
years of professional experience
1
1
Language
Work History
Operation Team Leader
BDO Esnad
06.2024 - Current
Call Center Representative
BDO Esnad
07.2023 - 06.2024
Education
Bachelor of Commerce - Accounting
Ain Shams
Cairo, Egypt 04.2001 -
High School Diploma -
Obour Secondary School
Cairo, C 09.2016 - 07.2020
Skills
Scheduling coordination
Compliance monitoring
Operational planning
Operations management
Effective time management
RTM
call observations
communication skills
Software
Power point
Word
Timeline
Operation Team Leader
BDO Esnad
06.2024 - Current
Call Center Representative
BDO Esnad
07.2023 - 06.2024
High School Diploma -
Obour Secondary School
09.2016 - 07.2020
Bachelor of Commerce - Accounting
Ain Shams
04.2001 -
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