Electronics and Communication Engineer with a strong background in network technologies and security solutions through completed coursework and training
Overview
2025
2025
years of professional experience
2
2
Languages
Work History
Senior Incident Management Specialist
Orange Business Services
1 2022 - Current
Team leader, delivering technical sessions on Fortinet solutions and troubleshooting for the entire cluster.
Troubleshoot faults in legacy devices and SD-WAN technologies to ensure smooth operations.
Troubleshoot faults in legacy devices and SD-WAN technologies to ensure smooth operations.
Ensure taking next proper actions and communication as per case flow process.
Perform root cause analysis and develop action plans to address service issues effectively.
Intern
Ceren Misr
01.2022 - 09.2022
Responsible for the installation and configuration of network infrastructure at client sites.
Perform ongoing maintenance and troubleshooting to ensure the optimal performance and reliability of network systems.
Work both independently and in collaboration with other technical teams to address network challenges and ensure system stability.
Education
- Bachelor of Science: Electronics & Communications
Arab Academy For Science Technology & Maritime
05.2016 - 07.2021
High School Diploma -
Ramsis American School
Dokki, Egypt
04.2001 -
Skills
Networks Troubleshooting
Dealing with Fortinet Products
Dealing with Cisco Routers
Communication & Presentation
Projects
Graduation Project: Constructed a "Smart IoT indoor greenhouse" used to Maintains the plant growth cycle by controlling climatic conditions through temperature, humidity sensors and light system using Raspberry by for controlling and displaying the reading of sensors.
Courses
CCNA Routing & Switching “Certified”
CCNP Security SCOR
Fortinet NSE 4 “Certified”
Fortinet NSE5 ( FortiManager & FortiAnalyzer )
FortinetNSE 7 knowledge
Embedded system Course
Mobile Package
IoT course (IBM)
Hobbies
Member of the Egyptian Swimming Federation
Physical Fitness
Cycling
Timeline
Intern
Ceren Misr
01.2022 - 09.2022
- Bachelor of Science: Electronics & Communications
Incident Manager at Orange Business Services (ManpowerGroup Services India Pvt. Ltd.)Incident Manager at Orange Business Services (ManpowerGroup Services India Pvt. Ltd.)