Summary
Overview
Work History
Education
Skills
Accomplishments
Work Preference
Timeline
Generic

Mahmoud Aziz Ghoneim

Network Engineer
New Cairo,5th Settlement

Summary

Experienced Network and System Administrator proficient in the installation, configuration, and resolution of issues pertaining to Windows servers, network devices, and software systems. Possesses in-depth knowledge of Active Directory, firewall management, and network security solutions. Adept at resolving technical problems related to Network, Security, and infrastructure. Demonstrates exceptional skills in delivering Sev. 1 support to customers while maintaining excellent communication and collaborating effectively within teams. Proven track record of proactive work approach.

Overview

17
17
years of professional experience

Work History

Network Engineer

Amazon
Cairo
07.2014 - 05.2023
  • Install, configure, and troubleshoot various types of firewalls to ensure network security
  • Security architecture development (high- and low-level design implementation)
  • Acting as hero and light to other engineers, making scripts to minimize errors and speed up delivery by 70%
  • Configuring firewalls, routing and switching to maximize network efficiency and security
  • Experience with NGFWs, Mail Gateways, Web Gateways, WAF, Endpoint protection, SSL-VPN and IPSec-VPN, Traffic monitoring tools
  • Maximizing network performance through ongoing monitoring and troubleshooting
  • Detecting & Solving existing network threats and security issues
  • Determining the latest technologies and processes that improve the overall security of the system
  • Modifying the technical, legal, and regulatory aspects of the system security
  • Configure and maintaining security policies
  • Maintained a 1400+ multi-sites core and edge backbone for enterprise and consumer traffic all over the sites
  • Provide technical assistance and support to address queries and issues related to network issues
  • Follow up with customers to ensure timely resolution of issues
  • Lead on-site initiatives to transition legacy systems to Amazon standards and oversee the launch of new sites in compliance with Amazon standards
  • Collaborate effectively as a team member in various projects, showcasing strong teamwork skills
  • Manage a high volume of tickets with varying severities, ensuring prompt response to technical support needs, and coordinate with global teams when necessary
  • Serve as a committee member responsible for monitoring the performance of the MENA team according to Service Level Agreement (SLA) standards and generating weekly reports with Key Performance Indicators (KPIs)
  • Utilize SLA metrics to identify and implement corrective actions when necessary
  • Effectively communicate complex technical issues to non-technical users in a simplified manner.

Network Engineer

Compumagic Company
Cairo
01.2013 - 05.2014
  • Perform installations, configurations, and troubleshooting of Windows Server 2012, including Active Directory, TMG 2010, and administration of Elastix, a Linux-based VoIP solution
  • Install, configure, and troubleshoot Cisco switches (2960 and 3560) and Cisco ADSL router (877) to ensure optimal network performance
  • Provide technical assistance and support to address incoming queries and issues related to computer systems, software, and hardware
  • Responsively handle customer inquiries and provide support either in person or over the phone
  • Resolve technical problems related to Local Area Networks (LAN), Wide Area Networks (WAN), and other systems
  • Follow up with customers to ensure timely resolution of their issues
  • Collaborate with team members and colleagues to effectively address complex technical challenges
  • Stay updated with emerging technologies and industry trends in networking to enhance knowledge and skills
  • Assist in the planning and implementation of network infrastructure upgrades and improvements
  • Conduct periodic network performance assessments and propose optimizations to enhance efficiency and reliability
  • Collaborate with cross-functional teams to develop and implement security measures to protect network systems and data
  • Maintain documentation of network configurations, troubleshooting procedures, and customer interactions for future reference
  • Participate in training programs to enhance technical expertise and stay up-to-date with the latest advancements in networking technologies.

IT Engineer

Cairo
02.2012 - 11.2013
  • Install, configure, and troubleshoot Windows servers 2003, Windows XP, and Windows 7 to ensure their proper functionality
  • Provide technical assistance and support to address incoming queries and issues related to computer systems, software, and hardware
  • Responsively handle customer inquiries and provide support either in person or over the phone
  • Resolve technical problems related to Local Area Networks (LAN), Wide Area Networks (WAN), and other systems
  • Follow up with customers to ensure timely resolution of their issues
  • Collaborate with team members and colleagues to effectively address complex technical challenges
  • Stay updated with emerging technologies and industry trends in IT to enhance knowledge and skills
  • Assist in the planning and implementation of IT infrastructure upgrades and improvements
  • Conduct periodic assessments of computer systems and networks to identify areas for improvement
  • Collaborate with cross-functional teams to develop and implement security measures to protect IT systems and data
  • Maintain documentation of system configurations, troubleshooting procedures, and customer interactions for future reference
  • Participate in training programs to enhance technical expertise and stay up-to-date with the latest advancements in IT technologies.

Technical Support Engineer

web
Cairo
03.2008 - 06.2012
  • Install, configure, and troubleshoot Linux and Windows servers to ensure optimal performance and functionality
  • Demonstrate advanced knowledge of the cPanel/WHM control panel for effective server management
  • Troubleshoot a wide range of technical and non-technical issues faced by customers regarding their web hosting plans and services
  • Register and renew domains on behalf of customers, ensuring accuracy and compliance with relevant protocols
  • Manage and administer virtualization technologies such as OpenVZ and Xen for efficient utilization of server resources
  • Handle issues related to mail servers, hosting services, and FTP (File Transfer Protocol) to maintain smooth operations
  • Collaborate with customers to identify and resolve their concerns, providing exceptional technical support
  • Stay updated with the latest industry trends and advancements in web hosting technologies
  • Provide guidance and assistance to customers in utilizing hosting features and optimizing their website performance
  • Document troubleshooting procedures and maintain records of customer interactions for future reference
  • Collaborate with cross-functional teams to improve the overall customer experience and service quality
  • Continuously enhance technical skills through training and self-learning to stay abreast of evolving technologies in web hosting.

Communication Engineer

MIIT Company
Cairo
04.2007 - 11.2008
  • Collaborate with fiber optic cables for joining, installation, testing, and measuring attenuation using an OTDR device (Optical Time Domain Reflectometer)
  • Ensure proper handling and connection of fiber optic cables to maintain efficient communication networks
  • Conduct thorough testing and measurement of cable attenuation to assess signal quality and identify any potential issues
  • Utilize an OTDR device to accurately measure and analyze the characteristics of the fiber optic cables
  • Adhere to industry standards and best practices for fiber optic cable installation and maintenance
  • Collaborate with team members and colleagues to complete projects and achieve objectives
  • Maintain detailed records of fiber optic cable installations, test results, and any troubleshooting performed
  • Stay updated with emerging technologies and advancements in fiber optic communications
  • Collaborate with cross-functional teams to ensure effective communication infrastructure
  • Participate in training programs to enhance technical expertise and stay up-to-date with the latest advancements in fiber optic technologies.

Technical Support Engineer

MenaNet Communication
Cairo
08.2006 - 11.2007
  • Perform installations, configurations, and troubleshooting of Local Area Networks (LAN) to ensure smooth network operations
  • Configure ADSL and SDSL routers and modems for reliable and high-speed internet connectivity
  • Handle issues related to mail servers, hosting services, and FTP (File Transfer Protocol) to ensure efficient communication and data transfer
  • Configure Cisco switches and routers to establish secure and efficient network connections
  • Collaborate with customers to identify and resolve their technical concerns, providing exceptional support
  • Ensure timely resolution of network-related issues to minimize downtime and optimize performance
  • Document troubleshooting procedures and maintain records of customer interactions for future reference
  • Stay updated with the latest industry trends and advancements in networking technologies
  • Provide guidance and assistance to customers in utilizing network services and resolving connectivity issues
  • Collaborate with cross-functional teams to improve the overall customer experience and service quality
  • Continuously enhance technical skills through training and self-learning to stay abreast of evolving technologies in networking
  • Technical Profile

Education

Bachelor of Engineering - Telecommunication Engineering

2006-05

10th - undefined

Ramadan University

Skills

  • TECHNICAL SKILLS
  • Virtualization:
  • Installation, Configuration, and Troubleshooting of VMware ESXi 40, 55, and 67
  • Competencies
  • Ability to adapt to any environment and gain required knowledge in a short
  • Teamwork and Collaboration
  • Dependable and Responsible
  • Multitasking Abilities
  • Decision-Making
  • Training and Development
  • Analytical and
  • Troubleshooting proficiency
  • Excellence sphere
  • AWS Cloud Solutions
  • Kubernetes
  • Visualizations & Enterprise Storage Design and Implementation
  • Infrastructure Design and Maintenance
  • Datacenter Operations
  • Windows Administration
  • Capacity Planning
  • Cost Reduction
  • VO

Accomplishments

  • VSphere Design experience
  • Secure network architecture, Cloud security, Encryption solutions
  • Virtualization technologies
  • High-level diagnostics & troubleshooting of VMware ESX/ESXi server environment based on HP ProLiant Servers and IBM Blade servers
  • Windows:
  • Planning, designing, implementing, managing, and troubleshooting Server 2003/2008
  • Networking:
  • Configure, Manage and Troubleshoot HP PROCURVE, Cisco switches, Juniper, Firewall with VPN, wireless access points with WI-FI and WI-MAX technologies
  • CCTV:
  • Design networks for CCTV/IP surveillance systems
  • Recommend suitable supplies for cabling and connections
  • Guiding cables, patching, and testing for networks
  • Recommending, testing, Adjusting, and calculating viewable measurements for security cameras
  • Programming various kinds of DVRs, NVRs like PELCO, SWANN, Aventura, and HIKvision
  • IT Infrastructure:
  • Recommending IT infrastructure requirements and upgrading to ensure acceptable levels of Security, Disaster Management, and Data Recovery plans
  • Establishing and running Data Centre infrastructure including Server Racking, Cable Laying, Tagging, and Documentation, etc
  • Proficiency in installation & troubleshooting of Blade Server, Rack Servers, etc
  • Providing hardware support on different platforms
  • Coordinating with 3rd Party vendors and Service Provider
  • Backing up & restoring data from tape library and managing the backup tapes
  • Keeping inventory, sending and receiving tapes to and from offsite storage
  • Fiber Optics:
  • Design fiber network topology for the cement Plant with active active redundancy, single mode fiber optic cables, and HP ProCurve Mini-GBICs
  • Experience with outside plant (OSP) infrastructure, FTTH, GPON, and related passive optical network (PON) technologies
  • Accomplishments
  • Successfully presented the benefits and features of migrating to a virtual environment that aligned with business needs, requirements, and availability
  • Executed the migration of the entire physical environment to a virtual one using VMware products with zero downtime, resulting in increased efficiency and reduced maintenance costs
  • Performed a hardware replacement for company data centers in a vSphere environment to new IBM Blade Chassis S with zero downtime, ensuring the company's continued uninterrupted operation
  • Designed, planned, and implemented a backup solution for virtual environments using Veeam Backup and Replication, as well as monitoring the environment's health and capacity planning with Veeam One
  • Led the planning, designing, and implementation of fire-detection and prevention systems using thermal cameras for Alternative Fuels Stores and Coal Piles in a Cement Plant, resulting in enhanced safety and risk management.

Work Preference

Work Type

Full Time

Work Location

RemoteOn-Site

Important To Me

Company CultureWork-life balanceCareer advancementHealthcare benefits

Timeline

Network Engineer

Amazon
07.2014 - 05.2023

Network Engineer

Compumagic Company
01.2013 - 05.2014

IT Engineer

02.2012 - 11.2013

Technical Support Engineer

web
03.2008 - 06.2012

Communication Engineer

MIIT Company
04.2007 - 11.2008

Technical Support Engineer

MenaNet Communication
08.2006 - 11.2007

Bachelor of Engineering - Telecommunication Engineering

10th - undefined

Ramadan University
Mahmoud Aziz GhoneimNetwork Engineer