Power BI
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Hi, I’m
Mahmoud Ghonim
Data Analyst
Cairo
Summary
Overview
7
years of professional experience
5
years of post-secondary education
4
Certifications
Work History
EL Ezaby PharmaciesCairo
Data Analysis Consultant
05.2021 - Current
Job overview
- Updated and developed scripts and queries to extract and analyze data from multiple sources.
- Created dashboards to monitor and track key performance indicators.
- Implemented business intelligence solutions to increase operational efficiency.
- Designed and developed data pipelines to acquire, clean and process data.
- Developed customized reports, summarizing and presenting data in visually appealing format.
- Created data models to support decision-making processes.
IKK GroupCairo & Riyadh
Sales Coordinator& Data Anaylsis
08.2019 - 05.2021
Job overview
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Kept detailed records of sales and customer information in CRM software, updating database regularly to maintain top-notch service.
- Handled customer inquiries by staying up-to-date on market and industry trends and finding unique solutions to issues.
- Enhanced product presentation and promotional material displays, working alongside retail representatives.
- Prepared pricing strategies for current customers to enhance sales and increase profitability.
OrangeCairo
Customer Service Representative
02.2017 - 08.2019
Job overview
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
Education
Zagazig UniversutyEgypt
Bachelors of Commerce from Business Administration And Management
09.2013 - 06.2018
University Overview
Skills
Predictive modeling
Software
Tableau
Devexpress
CRM
ERP
SQL
Certification
Data analyst certificate (Power BI & Tableau)
Timeline
From Excel to SQL
10-2023
SQL for Data Analysis
08-2023
Picking the Right Chart for Your Data
08-2023
Data Analysis Consultant
EL Ezaby Pharmacies
05.2021 - Current
Data analyst certificate (Power BI & Tableau)
03-2021
Sales Coordinator& Data Anaylsis
IKK Group
08.2019 - 05.2021
Customer Service Representative
Orange
02.2017 - 08.2019
Zagazig Universuty
Bachelors of Commerce from Business Administration And Management
09.2013 - 06.2018
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