Mahmoud Hamdy Abd Elsamee
Pharmacist
Giza
Summary
Accomplished Branch Manager and Pharmacist with a proven track record at Abdin Pharmacy, enhancing customer satisfaction and exceeding sales targets through effective relationship building and branch operations management. Skilled in medication dispensing and patient education, demonstrated excellence in fostering professional growth and improving service quality.
Overview
6
6
years of professional experience
Work History
Branch Manager
Abdin Pharmacy
04.2023 - Current
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Maintained friendly and professional customer interactions.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
Pharmacist
Abdin Pharmacy
12.2019 - 04.2023
- Educated patients about possible drug interactions and gave special administration instructions.
- Collaborated with pharmacy team members to develop and implement strategies for continuous improvement in quality of care.
- Managed high volume of prescriptions daily while maintaining excellent customer service and attention to detail.
- Conducted regular audits of the pharmacy''s controlled substances inventory, ensuring accurate record-keeping and preventing diversion or theft.
- Developed strong relationships with healthcare providers to optimize patient care and medication adherence.
- Mentored and trained new pharmacists and pharmacy technicians, fostering a supportive work environment focused on professional growth.
- Collaborated with insurance providers to resolve billing discrepancies, ensuring timely reimbursement for pharmacy services.
- Improved pharmacy efficiency with implementation of innovative inventory management system, reducing waste and ensuring medication availability.
Pharmacist
Medical Confidentiality of Armed Forces
12.2018 - 12.2019
Pharmacist
Seif Pharmacies
03.2018 - 12.2018
Education
Bachelor's in Pharmacy - Pharmacy
El Nahda University
Egypt , Beni-Suef 04.2001 -
Skills
Customer Service
Branch Operations Management
Relationship Building
Relationship building and management
Sales skills
Medication Dispensing
Patient Education
Prescription Filling
Excel
Internet
Microsoft office
Languages
Arabic
Native language
English
Upper intermediate
B2
Timeline
Branch Manager
Abdin Pharmacy
04.2023 - Current
Pharmacist
Abdin Pharmacy
12.2019 - 04.2023
Pharmacist
Medical Confidentiality of Armed Forces
12.2018 - 12.2019
Pharmacist
Seif Pharmacies
03.2018 - 12.2018
Bachelor's in Pharmacy - Pharmacy
El Nahda University
04.2001 -
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