Radwa Radwan
Customer Servicr
Cairo
Summary
Dynamic professional with a proven track record in customer service and real estate sales, notably with Etisalat Misr. Excelled in resolving customer complaints, enhancing satisfaction, and driving repeat business through empathy and problem-solving. Skilled in active listening and market analysis, significantly contributing to client success in buying, selling, and renting properties.
Overview
2
2
years of professional experience
2
2
Languages
Work History
Customer Service Representative
Etisalat Misr
01.2024 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
HR Assistant
World Wide for Real Estate
06.2023 - 12.2023
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Answered and redirected incoming phone calls for office.
- Organized new employee orientation schedules for new hires.
- Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.
Real Estate Sales
Ocean Real Estate
12.2022 - 05.2023
- Helped clients buy, sell, and rent properties.
- Estimated property values and advised on market conditions.
- Created and promoted property listings.
- Mediated negotiations between buyers and sellers.
- Managed property closings and paperwork.
- Organized and conducted property showings.
Education
Bachelor of Commerce - Business Management
Helwan University Faculty of Commerce
Cairo 04.2001 -
Skills
- Customer service
- Problem-solving
- Active listening
- Product knowledge
- Microsoft Offices
Timeline
Customer Service Representative
Etisalat Misr
01.2024 - Current
HR Assistant
World Wide for Real Estate
06.2023 - 12.2023
Real Estate Sales
Ocean Real Estate
12.2022 - 05.2023
Bachelor of Commerce - Business Management
Helwan University Faculty of Commerce
04.2001 -
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