Mahmoud Mohamed Elsayed
Document Controller
Cairo,Egypt
Summary
Document Controller and customer service representative with 5+ years of experience in the healthcare industry. Proven ability to manage and organize large volumes of documents, ensuring compliance with industry regulations. Strong communication and interpersonal skills.
Overview
9
9
years of professional experience
5
5
years of post-secondary education
2
2
Languages
Work History
Administrative Assistant
Elwakeel pharmacies group
Menofia, Egypt
01.2019 - Current
- Provided administrative support to the CEO and other executives .Managed calendars and schedules .Coordinated travel arrangements .Drafted and edited documents .Provided customer service support .Answer and direct phone calls
- Organize and schedule appointments
- Plan meetings and take detailed minutes
- Write and distribute email, correspondence memos, letters, faxes and forms
- Assist in the preparation of regularly scheduled reports
- Develop and maintain a filing system
- Assisted development and implementation of new administrative procedures.
- Processed customer orders accurately and within agreed timeframes to meet service standards.
Sales Representative
Elwakeel pharmacies group
Menofia, Egypt
01.2018 - 01.2019
- Greet customers
- Help customers find items in the store
- Check for stock at other branches or order requested stock for customers
- Provide customers with information about items
- Ring up purchases
- Elevate complaints to management
- Keep track of inventory
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Set and achieved company defined sales goals.
Receptionist representative
Ramses Hilton
Cairo, Egypt
01.2017 - 01.2018
- Greet all guests and assist them with check-in and check-out
- Maintain a positive attitude and friendly demeanor
- Respond to all guest questions and requests
- Answer and forward phone calls
- Manage guest bookings and reservations
- Keep a tidy and orderly workspace sales man
Document Controller
Italian military hospital
Alexandria, Egypt
01.2016 - 01.2017
- Managed and organized all incoming and outgoing documents
- Ensured compliance with all industry regulations .
- Processed and filed documents in a timely manner .
- Assisted with customer service inquiries .
- Collaborated with team members to ensure smooth operation of the document management system
- Scanned, filed and transmitted various documents and adhered to digital filing procedures.
- Carefully reviewed all documents and reports for completeness and accuracy.
- Monitored due dates and deadlines and worked to submit all documents on time or early.
- Checked accuracy and completeness of documents to identify deficiencies and recommend corrective actions.
- Worked with internal staff to process documents and sent for closing.
- Worked with internal team members to remedy issues with preemptive solutions.
Customer service representative
vodafone egypt
Cairo, Egypt
09.2014 - 02.2015
- Answering questions about a company's products or services
- Processing orders and transactions
- Resolving issues and troubleshooting technical problems
- Delivering information about a company's offerings
- Providing proactive customer outreach
- Handling customer complaints
- Collecting and analyzing customer feedback
Education
Bachelor of Science - islamic science
Alazhar University
Cairo,Egypt 06.2011 - 09.2016
Skills
Document management
Document retention
Data protection
Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
Document scanning and imaging
File organization and retrieval
Customer service
Communication
Teamwork
Soft Skills
Microsoft program (C)
Google Drive
Data accuracy
Tracking document flow
Mail merging
Recordkeeping skills
Additional Information
- Available upon request.
Timeline
Administrative Assistant
Elwakeel pharmacies group
01.2019 - Current
Sales Representative
Elwakeel pharmacies group
01.2018 - 01.2019
Receptionist representative
Ramses Hilton
01.2017 - 01.2018
Document Controller
Italian military hospital
01.2016 - 01.2017
Customer service representative
vodafone egypt
09.2014 - 02.2015
Bachelor of Science - islamic science
Alazhar University
06.2011 - 09.2016
Similar Profiles
Juzer Hasan Nazar Ali walaJuzer Hasan Nazar Ali wala
Sr. Executive Insurance & Finance at Zulekha Healthcare Group ( Clinic's & Pharmacies )Sr. Executive Insurance & Finance at Zulekha Healthcare Group ( Clinic's & Pharmacies )
HossamElDin Mustafa HassanHossamElDin Mustafa Hassan
General Accountant at Dr.Mohsen Pharmacies GroupGeneral Accountant at Dr.Mohsen Pharmacies Group
Umar FarooqUmar Farooq
Registered Community Pharmacist at Salem Bawazeer Group of PharmaciesRegistered Community Pharmacist at Salem Bawazeer Group of Pharmacies