Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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Mahmoud Mohamed Elsayed

Document Controller
Cairo,Egypt

Summary

Document Controller and customer service representative with 5+ years of experience in the healthcare industry. Proven ability to manage and organize large volumes of documents, ensuring compliance with industry regulations. Strong communication and interpersonal skills.

Overview

9
9
years of professional experience
5
5
years of post-secondary education
2
2
Languages

Work History

Administrative Assistant

Elwakeel pharmacies group
Menofia, Egypt
01.2019 - Current
  • Provided administrative support to the CEO and other executives .Managed calendars and schedules .Coordinated travel arrangements .Drafted and edited documents .Provided customer service support .Answer and direct phone calls
  • Organize and schedule appointments
  • Plan meetings and take detailed minutes
  • Write and distribute email, correspondence memos, letters, faxes and forms
  • Assist in the preparation of regularly scheduled reports
  • Develop and maintain a filing system
  • Assisted development and implementation of new administrative procedures.
  • Processed customer orders accurately and within agreed timeframes to meet service standards.

Sales Representative

Elwakeel pharmacies group
Menofia, Egypt
01.2018 - 01.2019
  • Greet customers
  • Help customers find items in the store
  • Check for stock at other branches or order requested stock for customers
  • Provide customers with information about items
  • Ring up purchases
  • Elevate complaints to management
  • Keep track of inventory
  • Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
  • Managed customer accounts to secure customer satisfaction and repeat business.
  • Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
  • Set and achieved company defined sales goals.

Receptionist representative

Ramses Hilton
Cairo, Egypt
01.2017 - 01.2018
  • Greet all guests and assist them with check-in and check-out
  • Maintain a positive attitude and friendly demeanor
  • Respond to all guest questions and requests
  • Answer and forward phone calls
  • Manage guest bookings and reservations
  • Keep a tidy and orderly workspace sales man


Document Controller

Italian military hospital
Alexandria, Egypt
01.2016 - 01.2017
  • Managed and organized all incoming and outgoing documents
  • Ensured compliance with all industry regulations .
  • Processed and filed documents in a timely manner .
  • Assisted with customer service inquiries .
  • Collaborated with team members to ensure smooth operation of the document management system
  • Scanned, filed and transmitted various documents and adhered to digital filing procedures.
  • Carefully reviewed all documents and reports for completeness and accuracy.
  • Monitored due dates and deadlines and worked to submit all documents on time or early.
  • Checked accuracy and completeness of documents to identify deficiencies and recommend corrective actions.
  • Worked with internal staff to process documents and sent for closing.
  • Worked with internal team members to remedy issues with preemptive solutions.

Customer service representative

vodafone egypt
Cairo, Egypt
09.2014 - 02.2015
  • Answering questions about a company's products or services
  • Processing orders and transactions
  • Resolving issues and troubleshooting technical problems
  • Delivering information about a company's offerings
  • Providing proactive customer outreach
  • Handling customer complaints
  • Collecting and analyzing customer feedback

Education

Bachelor of Science - islamic science

Alazhar University
Cairo,Egypt
06.2011 - 09.2016

Skills

Document managementundefined

Additional Information

  • Available upon request.

Timeline

Administrative Assistant

Elwakeel pharmacies group
01.2019 - Current

Sales Representative

Elwakeel pharmacies group
01.2018 - 01.2019

Receptionist representative

Ramses Hilton
01.2017 - 01.2018

Document Controller

Italian military hospital
01.2016 - 01.2017

Customer service representative

vodafone egypt
09.2014 - 02.2015

Bachelor of Science - islamic science

Alazhar University
06.2011 - 09.2016
Mahmoud Mohamed ElsayedDocument Controller