Mahmoud Mohamed Elsayed
Document Controller
Cairo,Egypt
Summary
Document Controller and customer service representative with 5+ years of experience in the healthcare industry. Proven ability to manage and organize large volumes of documents, ensuring compliance with industry regulations. Strong communication and interpersonal skills.
Overview
9
9
years of professional experience
5
5
years of post-secondary education
2
2
Languages
Work History
Administrative Assistant
Elwakeel pharmacies group
Menofia, Egypt
01.2019 - Current
- Provided administrative support to the CEO and other executives .Managed calendars and schedules .Coordinated travel arrangements .Drafted and edited documents .Provided customer service support .Answer and direct phone calls
- Organize and schedule appointments
- Plan meetings and take detailed minutes
- Write and distribute email, correspondence memos, letters, faxes and forms
- Assist in the preparation of regularly scheduled reports
- Develop and maintain a filing system
- Assisted development and implementation of new administrative procedures.
- Processed customer orders accurately and within agreed timeframes to meet service standards.
Sales Representative
Elwakeel pharmacies group
Menofia, Egypt
01.2018 - 01.2019
- Greet customers
- Help customers find items in the store
- Check for stock at other branches or order requested stock for customers
- Provide customers with information about items
- Ring up purchases
- Elevate complaints to management
- Keep track of inventory
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Set and achieved company defined sales goals.
Receptionist representative
Ramses Hilton
Cairo, Egypt
01.2017 - 01.2018
- Greet all guests and assist them with check-in and check-out
- Maintain a positive attitude and friendly demeanor
- Respond to all guest questions and requests
- Answer and forward phone calls
- Manage guest bookings and reservations
- Keep a tidy and orderly workspace sales man
Document Controller
Italian military hospital
Alexandria, Egypt
01.2016 - 01.2017
- Managed and organized all incoming and outgoing documents
- Ensured compliance with all industry regulations .
- Processed and filed documents in a timely manner .
- Assisted with customer service inquiries .
- Collaborated with team members to ensure smooth operation of the document management system
- Scanned, filed and transmitted various documents and adhered to digital filing procedures.
- Carefully reviewed all documents and reports for completeness and accuracy.
- Monitored due dates and deadlines and worked to submit all documents on time or early.
- Checked accuracy and completeness of documents to identify deficiencies and recommend corrective actions.
- Worked with internal staff to process documents and sent for closing.
- Worked with internal team members to remedy issues with preemptive solutions.
Customer service representative
vodafone egypt
Cairo, Egypt
09.2014 - 02.2015
- Answering questions about a company's products or services
- Processing orders and transactions
- Resolving issues and troubleshooting technical problems
- Delivering information about a company's offerings
- Providing proactive customer outreach
- Handling customer complaints
- Collecting and analyzing customer feedback
Education
Bachelor of Science - islamic science
Alazhar University
Cairo,Egypt 06.2011 - 09.2016
Skills
Document managementundefined
Additional Information
- Available upon request.
Timeline
Administrative Assistant
Elwakeel pharmacies group
01.2019 - Current
Sales Representative
Elwakeel pharmacies group
01.2018 - 01.2019
Receptionist representative
Ramses Hilton
01.2017 - 01.2018
Document Controller
Italian military hospital
01.2016 - 01.2017
Customer service representative
vodafone egypt
09.2014 - 02.2015
Bachelor of Science - islamic science
Alazhar University
06.2011 - 09.2016
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