Mai Ahmed
New Cairo,Egypt
Summary
SAP HR and Administrative Manager supporting diverse, global, and remote teams. Expertise in global payroll and benefits, multi-jurisdiction compliance, talent acquisition, and streamlined admin operations. Builds inclusive policies, enhances the employee experience, and maintains quality service across regions.
Overview
9
9
years of professional experience
1
1
Certification
Work history
SAP HR & Administrative Egypt Office
Yash technologies Middle East
04.2024 - 08.2025
- Executed comprehensive administrative tasks, including filing and meeting coordination.
- Managed documentation and office expenses alongside facilities administration.
- Facilitated onboarding processes, covering social security and visa applications for new employees.
- Administered health insurance arrangements for staff members.
- Arranged travel logistics by efficiently booking flights and hotels.
- Reviewed and translated tenders to ensure compliance with regulations.
- Organised collaborative events with customers and SAP.
- Recruited skilled SAP associates to strengthen team capabilities.
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Supported team by demonstrating respect and willingness to help.
- Worked flexible hours, covering nights, weekends and bank holidays.
- Consistently arrived at work on time and ready to start immediately.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Increased customer satisfaction by resolving issues.
- Improved efficiency and productivity by acquiring new skills.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Used Microsoft Word and other software tools to create documents and clear communications.
HR SPECIALIST
Jidar for Construction company
Cairo
09.2023 - 05.2024
- Designed and evaluated human resource policies and procedures for organisational effectiveness.
- Registered company file and employee information with Social Insurance (GOV) for compliance.
- Conducted quarterly and annual performance reviews to assess employee development.
- Maintained and updated employee records, including new hire details and employment changes.
- Managed recruitment process by identifying hiring needs to optimise efficiency.
- Tracked department budgets to ensure financial oversight and accountability.
- Resolved employee queries promptly and professionally, enhancing workplace communication.
- Facilitated HR workshops to increase staff awareness of best practices.
- Coordinated internal training events for skill development.
- Advised management on talent acquisition strategies, enhancing workforce quality.
- Assisted employees with benefit queries, improving job satisfaction.
- Managed complex employee relations cases to resolution.
HR SPECIALIST
Cosmedics Egypt
Cairo
01.2021 - 02.2023
- Managed health and life insurance programmes to ensure compliance and operational efficiency.
- Designed and implemented training and development plans for staff enhancement.
- Registered company’s file and employees with Social Insurance using HR BuduCloud software.
- Implemented new onboarding process for improved employee experience.
- Facilitated HR workshops to increase staff awareness of best practices.
- Streamlined recruitment process, resulting in increased efficiency.
- Coordinated internal training events for skill development.
- Led disciplinary procedures to uphold workplace standards.
- Assisted employees with benefit queries, improving job satisfaction.
- Conducted performance evaluation sessions with employees for career growth.
- Negotiated favourable terms during collective bargaining discussions.
Business partner
Freelancer
Cairo
01.2022 - 03.2024
- Developed and implemented business strategies to maximise profitability and growth.
- Set short- and long-term objectives to guide organisational direction.
- Monitored industry trends and analysed data to pinpoint growth opportunities.
- Managed budget and financial performance to ensure sustainability.
- Negotiated contracts with suppliers, securing favourable terms.
- Facilitated staff training sessions to boost performance levels.
- Implemented cost reduction strategies, ensuring financial sustainability.
- Fostered a collaborative work environment, promoting teamwork and innovation.
HR SPECIALIST
ElGrab Company
12.2019 - 12.2020
- Managed personnel tasks including filling, attendance policy, transactions, and compensation and benefits.
- Administered payroll operations to ensure accuracy and timeliness.
- Oversaw internal recruitment through job evaluation, posting, and candidate screening.
- Facilitated first interviews to identify top candidates for technical assessments.
- Collaborated with department heads on workforce planning efforts.
- Assisted employees with benefit queries, improving job satisfaction.
- Rolled out HR policies, ensuring legal compliance.
- Implemented new onboarding process for improved employee experience.
- Created a positive work environment by implementing wellness programmes.
- Streamlined recruitment process, resulting in increased efficiency.
Customer Care (Captain Account)
Careem Company
Cairo
02.2019 - 04.2019
- Resolved issues related to captain accounts through effective problem-solving techniques.
- Utilised listening skills to identify captains' needs and provide optimal solutions.
- Fostered positive relationships based on teamwork, trust, and excellence.
- Leveraged software, reports, tools, and metrics to enhance operational efficiency.
- Transferred and escalated calls to appropriate departments as necessary.
- Participated in training sessions to advance existing skills and knowledge.
- Adhered strictly to company policies and procedures.
- Undertook routine inspections of ship equipment, minimising technical issues.
- Responded swiftly to emergencies, mitigating potential damage or loss.
Business Administrator
Experts Company for Consulting & Training
04.2016 - 04.2016
- Coordinated activities of trainers to ensure effective delivery.
- Managed event presentations and trained team members to achieve successful outcomes.
- Oversaw administration for course operations to maintain efficiency.
- Contributed to social media development, resulting in nearly double sales from online advertisements.
- Coordinated with different departments to streamline workflow.
- Updated company database regularly, ensuring accessibility of accurate information.
- Prepared presentations for business development purposes.
- Managed business correspondence for improved communication.
Education
Master of Business Administration - International Business
Arab Academy for Science, Technology and Maritime Transport
Cairo Governorate 06.2025 -
Diploma of Higher Education - Human Recourses Management
Ain Shams University
Cairo Governorate /2019 - /2020
Bachelor of English Commerce - Business Administrative
Zagazig University
09.2015 - 06.2018
Skills
- Social media management
- Written communication
- Verbal communication
- Leadership skills
- Team motivation
- Brand awareness
- Media relations
- Multi-tasking
Languages
Arabic
Native
English
Fluent
Activities
- Effective member at non-profit organization AISEC making great deals for the organization with companies for training to employ the foreign students during their stay in Egypt., 01/17 - 06/17
- Doing Voice Over work at an Online Radio station as a program presenter., 05/18 - 08/18
- I do some ads for companies, record poems and dub scenes (YouTube and Sound cloud)., Since 07/17
Certification
· Certificate in Office software like: Word, Excel, and PowerPoint from Zagazig University.
· Certificate in Business English from Experts Company.
· Certificate in conversation and general English from the British Council.
· Certificate in Business Development from the U.S Embassy.
· Attended workshops for communication and body language skills at Fekr Center.
Affiliations
- Voice Over
Accomplishments
JAN.2017 - JUN.2017: Effective member at non-profit organization AISEC making great deals for the organization with companies for training to employ the foreign students during their stay in Egypt.
MAY.2018 – AUG .2018: Doing Voice Over work at an Online Radio station as a program presenter.
Since JUL.2017: I do some ads for companies, record poems and dub scenes (YouTube and Sound cloud).
Timeline
Master of Business Administration - International Business
Arab Academy for Science, Technology and Maritime Transport
06.2025 -
SAP HR & Administrative Egypt Office
Yash technologies Middle East
04.2024 - 08.2025
HR SPECIALIST
Jidar for Construction company
09.2023 - 05.2024
Business partner
Freelancer
01.2022 - 03.2024
HR SPECIALIST
Cosmedics Egypt
01.2021 - 02.2023
HR SPECIALIST
ElGrab Company
12.2019 - 12.2020
Customer Care (Captain Account)
Careem Company
02.2019 - 04.2019
Business Administrator
Experts Company for Consulting & Training
04.2016 - 04.2016
Bachelor of English Commerce - Business Administrative
Zagazig University
09.2015 - 06.2018
Diploma of Higher Education - Human Recourses Management
Ain Shams University
/2019 - /2020
Similar Profiles
PURNENDU DASPURNENDU DAS
Customer Service Senior Specialist and Analyst at Wheely Technologies Middle East FZ-LLCCustomer Service Senior Specialist and Analyst at Wheely Technologies Middle East FZ-LLC
JOJO PAULJOJO PAUL
Repair & Field Service Coordinator at Forum Middle East Limited FET (Forum Energy Technologies, Inc.)Repair & Field Service Coordinator at Forum Middle East Limited FET (Forum Energy Technologies, Inc.)
jimmy varghesejimmy varghese
Business Development manager at Middle East Technologies FZEBusiness Development manager at Middle East Technologies FZE
Mahmoud AbdullahMahmoud Abdullah
Banker at Agricultural Bank of EgyptBanker at Agricultural Bank of Egypt
Mohamed Ahmed Abbas HassanMohamed Ahmed Abbas Hassan
PMO Manager at The Ark Infrastructure Services & Arabella Urban DevelopmentPMO Manager at The Ark Infrastructure Services & Arabella Urban Development