Mai Aly
Inside Sales Representative
Dubai
Summary
High achieving Business Development Executive with 9+ years of experience with vital abilities in sales. Talented that brings high-level business, marketing and sales acumen. Drives competitive growth through proactive relationship building and pursuit of business opportunities.
Overview
10
10
years of professional experience
3
3
Certifications
2
2
Languages
Work History
Inside Sales Representative
Rimini Street FZ
04.2022 - 04.2023
- Facilitated improved communication between the sales team and other departments to ensure a cohesive approach to business growth strategies.
- Achieved or exceeded company-defined sales quotas.
- Collaborated with marketing team to develop targeted promotional campaigns that drove increased engagement from prospective customers. ( ex: Direct mail campaigns and Arabic translation projects )
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Built relationships with customers and community to promote long term business growth.
Sales Development Representative
Rimini Street FZ
12.2019 - 04.2022
- Accelerated sales cycle by effectively addressing customer concerns, presenting tailored solutions, and negotiating favorable contract terms.
- Increased sales leads by implementing targeted outreach strategies and personalized followups.
- Consistently exceeded quarterly quotas through diligent prospecting efforts, and strategic account management.
- Collaborated with marketing team to develop compelling sales collateral and target the right audience.
- Expanded client base by conducting market research to identify new prospects and potential business opportunities.
- Developed strong relationships with key decision-makers through consistent communication and rapport-building efforts.
- Utilized Salesforce to manage sensitive client information and update existing and new client profiles.
- Handle all NDA's request till prospect signature.
- Work on vendor registrations with proposals team.
Business Development Executive
WMS Middle East LLC/ SAP Gold Partner
04.2018 - 12.2019
- Evaluated the performance of business development initiatives, making data-driven adjustments to optimize results and achieve sales targets.
- Created compelling proposals that demonstrated the unique value of our products/services while addressing client needs and expectations.
- Developed customized solutions for clients, addressing their unique needs and helping them achieve their goals.
- Managed a portfolio of accounts, ensuring timely delivery of products/services while maintaining high levels of customer satisfaction.
- Built strong relationships with clients, leading to increased customer satisfaction and repeat business.
Customer Service Representative
mai Dubai Water Company
04.2017 - 04.2018
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Commercial & Industrial Customer Service Team Lead
Proserv For Petroleum Services/Chevron Distributor
08.2016 - 03.2017
- Placing commercial and industrial orders.
- Set dispatching plan for products delivery.
- Issue monthly reports for CS department that shows detailed sales through the month.
- Issue daily reports that shows inventories stock.
- Handle orders from order to cash.
- Participate with marketing department in coordinating giveaways distribution.
- Give constant direction to team members to ensure that all customer inquiries are rightfully attended to on time
- Give detailed statistical feedback on performance of team members to management for staff evaluation and reward purposes.
Industrial CS Representative & POS Admin
Proserv Petroleum Services/ Chevron Distributor
02.2014 - 08.2016
- Place industrial orders and coordinate dispatching plan.
- Resolve any product or service complaint
- Follow up pending orders
- Revise POS sales representative and trucks daily routes through GPS system
- Responsible for issuing monthly report that shows total POS sales specified by products and total cash
- Responsible for entering POS invoices on the system, and make sure that price matches our official price list.
Accounts Assistant
Union for Contracting and Engineering
08.2013 - 08.2015
- Analyzed monthly balance sheet accounts for corporate reporting.
- Maintained integrity of general ledger, including the chart of accounts.
- Matched purchase orders with invoices and recorded the necessary information.
Education
BA Of Business Administration Accounting Major -
Sadat Academy For Management Sciences
Cairo, EgyptSkills
Proficient in Oracle and SAP
Certification
SAP Ariba sales executive
Accomplishments
- Rimini Street - SDR top achievement award - Q4 2020
- Rimini Street - Hunter award - Q4 2020
- Rimini Street - SDR top achievement award - Q1 2021
Marital Status
Married
Personal Information
- Date of Birth: 01/07/1992
- Nationality: Egyptian
Timeline
Inside Sales Representative
Rimini Street FZ
04.2022 - 04.2023
Sales Development Representative
Rimini Street FZ
12.2019 - 04.2022
Business Development Executive
WMS Middle East LLC/ SAP Gold Partner
04.2018 - 12.2019
Customer Service Representative
mai Dubai Water Company
04.2017 - 04.2018
Commercial & Industrial Customer Service Team Lead
Proserv For Petroleum Services/Chevron Distributor
08.2016 - 03.2017
Industrial CS Representative & POS Admin
Proserv Petroleum Services/ Chevron Distributor
02.2014 - 08.2016
Accounts Assistant
Union for Contracting and Engineering
08.2013 - 08.2015
BA Of Business Administration Accounting Major -
Sadat Academy For Management Sciences
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