Mai Aly
Inside Sales Representative
Dubai
Summary
High achieving Business Development Executive with 9+ years of experience with vital abilities in sales. Talented that brings high-level business, marketing and sales acumen. Drives competitive growth through proactive relationship building and pursuit of business opportunities.
Overview
10
10
years of professional experience
3
3
Certifications
2
2
Languages
Work History
Inside Sales Representative
Rimini Street FZ
04.2022 - 04.2023
- Facilitated improved communication between the sales team and other departments to ensure a cohesive approach to business growth strategies.
- Achieved or exceeded company-defined sales quotas.
- Collaborated with marketing team to develop targeted promotional campaigns that drove increased engagement from prospective customers. ( ex: Direct mail campaigns and Arabic translation projects )
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Built relationships with customers and community to promote long term business growth.
Sales Development Representative
Rimini Street FZ
12.2019 - 04.2022
- Accelerated sales cycle by effectively addressing customer concerns, presenting tailored solutions, and negotiating favorable contract terms.
- Increased sales leads by implementing targeted outreach strategies and personalized followups.
- Consistently exceeded quarterly quotas through diligent prospecting efforts, and strategic account management.
- Collaborated with marketing team to develop compelling sales collateral and target the right audience.
- Expanded client base by conducting market research to identify new prospects and potential business opportunities.
- Developed strong relationships with key decision-makers through consistent communication and rapport-building efforts.
- Utilized Salesforce to manage sensitive client information and update existing and new client profiles.
- Handle all NDA's request till prospect signature.
- Work on vendor registrations with proposals team.
Business Development Executive
WMS Middle East LLC/ SAP Gold Partner
04.2018 - 12.2019
- Evaluated the performance of business development initiatives, making data-driven adjustments to optimize results and achieve sales targets.
- Created compelling proposals that demonstrated the unique value of our products/services while addressing client needs and expectations.
- Developed customized solutions for clients, addressing their unique needs and helping them achieve their goals.
- Managed a portfolio of accounts, ensuring timely delivery of products/services while maintaining high levels of customer satisfaction.
- Built strong relationships with clients, leading to increased customer satisfaction and repeat business.
Customer Service Representative
mai Dubai Water Company
04.2017 - 04.2018
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Commercial & Industrial Customer Service Team Lead
Proserv For Petroleum Services/Chevron Distributor
08.2016 - 03.2017
- Placing commercial and industrial orders.
- Set dispatching plan for products delivery.
- Issue monthly reports for CS department that shows detailed sales through the month.
- Issue daily reports that shows inventories stock.
- Handle orders from order to cash.
- Participate with marketing department in coordinating giveaways distribution.
- Give constant direction to team members to ensure that all customer inquiries are rightfully attended to on time
- Give detailed statistical feedback on performance of team members to management for staff evaluation and reward purposes.
Industrial CS Representative & POS Admin
Proserv Petroleum Services/ Chevron Distributor
02.2014 - 08.2016
- Place industrial orders and coordinate dispatching plan.
- Resolve any product or service complaint
- Follow up pending orders
- Revise POS sales representative and trucks daily routes through GPS system
- Responsible for issuing monthly report that shows total POS sales specified by products and total cash
- Responsible for entering POS invoices on the system, and make sure that price matches our official price list.
Accounts Assistant
Union for Contracting and Engineering
08.2013 - 08.2015
- Analyzed monthly balance sheet accounts for corporate reporting.
- Maintained integrity of general ledger, including the chart of accounts.
- Matched purchase orders with invoices and recorded the necessary information.
Education
BA Of Business Administration Accounting Major -
Sadat Academy For Management Sciences
Cairo, EgyptSkills
Proficient in Oracle and SAP
Revenue Generation
Sales Pipeline Management
Lead Generation
Market Research
Customer Relationship Management
Task Prioritization
Relationship Building
Certification
SAP Ariba sales executive
Accomplishments
- Rimini Street - SDR top achievement award - Q4 2020
- Rimini Street - Hunter award - Q4 2020
- Rimini Street - SDR top achievement award - Q1 2021
Marital Status
Married
Personal Information
- Date of Birth: 01/07/1992
- Nationality: Egyptian
Timeline
Inside Sales Representative
Rimini Street FZ
04.2022 - 04.2023
Sales Development Representative
Rimini Street FZ
12.2019 - 04.2022
Business Development Executive
WMS Middle East LLC/ SAP Gold Partner
04.2018 - 12.2019
Customer Service Representative
mai Dubai Water Company
04.2017 - 04.2018
Commercial & Industrial Customer Service Team Lead
Proserv For Petroleum Services/Chevron Distributor
08.2016 - 03.2017
Industrial CS Representative & POS Admin
Proserv Petroleum Services/ Chevron Distributor
02.2014 - 08.2016
Accounts Assistant
Union for Contracting and Engineering
08.2013 - 08.2015
BA Of Business Administration Accounting Major -
Sadat Academy For Management Sciences