Mai Ashraf

Efficient and customer-focused Senior Teller managing daily branch operations, cash transactions, and client relations with precision and professionalism. Consistently recognized for maintaining accuracy, security, and service excellence.

Key Achievements & Responsibilities:

• Processed an average of 100+ customer transactions daily including deposits, withdrawals, and currency exchanges with zero discrepancies.
• Supervised a team of 5 junior tellers, ensuring compliance with operational standards and service quality.
• Managed end-of-day cash balancing exceeding EGP 2M while maintaining full accuracy.
• Assisted in cross-selling bank products, contributing to a 15% increase in branch service usage.
• Ensured full compliance with CBE and AML regulations, achieving 100% audit readiness.
• Delivered excellent customer service, maintaining a 95% satisfaction rating based on feedback surveys.

As a Public Relations Officer at Al Nada Hospital, I was responsible for building and maintaining strong relationships between the hospital, patients, and the community. I ensured a positive public image for the hospital through effective communication, service coordination, and professional representation.

Key Responsibilities:

• Welcomed and guided patients and visitors, ensuring excellent customer service and patient satisfaction.
• Handled inquiries, appointments, and complaints with professionalism and empathy.
• Coordinated communication between hospital departments to enhance service flow and efficiency.
• Assisted in organizing public health events, awareness campaigns, and community outreach programs.
• Supported media communication, social updates, and promotional materials to enhance the hospital’s image.

Skills Gained:
Customer relations · Communication · Problem-solving · Event coordination · Patient care support · Teamwork

As President, I led the organization’s overall strategy, operations, and team development. Oversaw all departments, managed large-scale events, and strengthened the organization’s presence within the university through impactful initiatives and effective leadership.

Key Responsibilities:

• Directed and supervised all teams, ensuring alignment with the organization’s mission and goals.
• Planned and executed strategic initiatives, events, and community projects.
• Managed partnerships, sponsorships, and communication with university administration.
• Motivated and mentored team members to enhance collaboration and performance.
• Oversaw budgeting, resource allocation, and performance evaluation.

Skills Gained:
Leadership · Strategic management · Communication · Public speaking · Event planning · Team development · Decision-making

Worked as a part-time accountant managing the clinic’s financial records, daily transactions, and expense tracking. Ensured accuracy in bookkeeping, supported budgeting, and maintained transparent financial reporting.

Key Responsibilities:

• Recorded daily income, expenses, and patient payments using accounting software and Excel.
• Assisted in preparing monthly financial summaries and expense reports.
• Managed invoices, receipts, and petty cash with proper documentation.
• Coordinated with management to monitor budgets and control costs.
• Ensured compliance with financial and tax regulations.

Skills Gained:
Bookkeeping · Financial reporting · Microsoft Excel · Budget management · Attention to detail

Led the social media and digital communication strategy for the university’s student activity, driving engagement, awareness, and participation through creative content and data-driven campaigns.

Key Responsibilities:

• Managed and grew social media accounts across platforms (Instagram, Facebook, LinkedIn, etc.).
• Created engaging posts, visuals, and event promotions to strengthen the organization’s online presence.
• Supervised a team of content creators, designers, and photographers to ensure brand consistency.
• Analyzed engagement metrics to optimize campaigns and improve audience reach.
• Collaborated with other departments to promote events and initiatives effectively.

Skills Gained:
Social media management · Content creation · Leadership · Communication · Marketing strategy · Team coordination

As Vice President, I led strategic planning, team coordination, and event execution to ensure the success and growth of the organization. Worked closely with the president and department heads to manage operations, enhance team performance, and deliver impactful initiatives for students.

Key Responsibilities:

• Supervised and supported multiple committees to ensure goal alignment and smooth workflow.
• Assisted in developing annual plans, events, and marketing strategies.
• Represented the organization in meetings, collaborations, and official university events.
• Fostered team motivation, leadership development, and problem-solving across departments.
• Contributed to decision-making, budgeting, and performance evaluation processes.

Skills Gained:
Leadership · Strategic planning · Communication · Team management · Event coordination · Problem-solving

Assisted in teaching and supporting courses such as Financial Accounting, Economics, Mathematics, and Supply Chain Management. Provided academic support to students, helped instructors in lesson preparation, and contributed to improving learning outcomes.

Key Responsibilities:

• Supported instructors in delivering lectures, tutorials, and grading assignments.
• Assisted students in understanding complex concepts and solving practical problems.
• Prepared learning materials, exercises, and visual aids for class sessions.
• Helped monitor class performance and provided feedback to enhance student learning.
• Coordinated with faculty to ensure smooth course administration and exam preparation.

Skills Gained:
Teaching support · Academic communication · Analytical thinking · Data interpretation · Time management

As a Finance Intern at ABC Bank, I gained hands-on experience in financial operations, analysis, and reporting. Supported the finance team in daily tasks, improving accuracy and efficiency across key processes.

Key Responsibilities:

• Assisted in preparing financial statements, reconciliations, and budget reports.
• Analyzed transaction data to support financial planning and decision-making.
• Collaborated with senior accountants to ensure compliance with banking standards.
• Supported auditing and documentation processes for internal reviews.
• Helped streamline data entry and reporting workflows using Excel.

Skills Gained:
Financial analysis · Accounting · Excel · Attention to detail · Team collaboration

As a Customer Service Representative at KidsArea, I provided excellent service to families and children, ensuring a safe, fun, and welcoming environment. I handled inquiries, assisted with admissions, and supported daily operations to maintain customer satisfaction.

Key Responsibilities:

• Welcomed customers and assisted parents with registration, payments, and event details.
• Ensured children’s safety and comfort within the play area.
• Handled customer inquiries, complaints, and feedback professionally and efficiently.
• Supported event organization, birthday parties, and group activities.
• Maintained cleanliness and order to uphold a positive environment.

Skills Gained:
Customer service · Communication · Problem-solving · Teamwork · Child supervision · Time management

Gained hands-on experience in financial operations, reporting, and data analysis within a leading banking environment. Supported the finance team in ensuring accuracy, compliance, and efficiency across daily processes.

Key Responsibilities:

• Assisted in preparing financial reports, balance sheets, and budget summaries.
• Analyzed transaction data to support decision-making and improve financial accuracy.
• Collaborated with senior analysts to reconcile accounts and monitor key financial indicators.
• Helped review internal controls and ensure compliance with banking and regulatory policies.
• Contributed to monthly and quarterly financial closing activities.

Skills Gained:
Financial analysis · Excel & data management · Accounting principles · Team collaboration · Attention to detail

As an HR Coordinator at Nile University’s Nutshell Program, I supported various human resources functions including recruitment, onboarding, and employee engagement. Focused on creating a positive work environment and ensuring smooth HR operations across departments.

Key Responsibilities:

• Assisted in screening candidates, scheduling interviews, and coordinating recruitment activities.
• Supported onboarding processes and maintained employee records accurately.
• Helped organize training sessions, workshops, and HR events.
• Managed internal communication and employee engagement initiatives.
• Ensured compliance with university HR policies and procedures.

Skills Gained:
Recruitment · HR coordination · Communication · Organizational skills · Teamwork · Employee relations