MAI ISMAIL MOHMAED ISMAIL
6 OCTOBER,GI
Summary
Dynamic professional with a strong focus on decision-making agility and motivating teams to achieve sales enhancement. Demonstrates exceptional time-management capabilities, ensuring efficient operations and goal attainment. Committed to leveraging skills to drive organisational success and foster a collaborative work environment.
Overview
10
10
years of professional experience
Work history
Head of customer service
ADIB bank
Giza, 6 OCTOBER
2024.02 - Current
- Monitored team performance against set targets, driving operational improvements.
- Organised regular team-building activities, fostering a positive work environment.
- Trained new hires on all aspects of the job, improving operational efficiency.
- Improved customer satisfaction by implementing new service protocols.
- Increased client retention by providing personalised attention to their needs.
Personal banker
ADIB bank
giza, EL SHIKH ZAIED
2021.01 - 2024.01
- Educated clients on digital banking services to simplify transactions.
- Promoted bank's products for increased sales and branch profitability.
- Suggested suitable insurance plans, promoting financial security to clients.
- Managed high net worth portfolios, enhancing client loyalty.
- Verified documents for account opening processes, ensuring regulatory compliance met.
telesales sineor
ADIB bank
Cairo, Merland
2019.01 - 2020.03
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Supported team by demonstrating respect and willingness to help.
Telesales agent
ADIB bank
Cairo, west el-balad
2016.06 - 2018.12
- Assured consistent performance under pressure during peak call times, delivering efficient service always.
- Built strong customer relationships with exceptional communication skills.
- Delivered persuasive sales pitches for successful up-selling and cross-selling.
Admin
dream hospital
giza, dream land
2015.10 - 2016.03
- Answered inbound phone calls, resulting in excellent customer service provided to clients.
- Compiled essential data into useful spreadsheets enhancing overall understanding of business performance.
- Assumed responsibility of receptionist duties whilst necessary staff were on holiday.
Education
Bachelor of commerce - accounting
cairo university
Cairo, Cairo Governorate /2012 - /2015
Skills
- Decision-Making agility
- Motivating teams
- Sales enhancement
- Time-Management capabilities
scholarship
EFE
activities
HR participant, Our Vision, Feb.2013 – May.2013
HR deputy, Our Vision, Oct.2013 –May.2014
HC deputy for performance, Our Vision, Aug.2014 – April.2015
HR trainer for basic in interviews, BTB, 2015
Timeline
Head of customer service
ADIB bank
2024.02 - Current
Personal banker
ADIB bank
2021.01 - 2024.01
telesales sineor
ADIB bank
2019.01 - 2020.03
Telesales agent
ADIB bank
2016.06 - 2018.12
Admin
dream hospital
2015.10 - 2016.03
Bachelor of commerce - accounting
cairo university
/2012 - /2015