Summary
Overview
Work history
Education
Skills
scholarship
activities
Timeline
Generic

MAI ISMAIL MOHMAED ISMAIL

6 OCTOBER,GI

Summary

Dynamic professional with a strong focus on decision-making agility and motivating teams to achieve sales enhancement. Demonstrates exceptional time-management capabilities, ensuring efficient operations and goal attainment. Committed to leveraging skills to drive organisational success and foster a collaborative work environment.


Overview

10
10
years of professional experience

Work history

Head of customer service

ADIB bank
Giza, 6 OCTOBER
02.2024 - Current
  • Monitored team performance against set targets, driving operational improvements.
  • Organised regular team-building activities, fostering a positive work environment.
  • Trained new hires on all aspects of the job, improving operational efficiency.
  • Improved customer satisfaction by implementing new service protocols.
  • Increased client retention by providing personalised attention to their needs.

Personal banker

ADIB bank
giza, EL SHIKH ZAIED
01.2021 - 01.2024
  • Educated clients on digital banking services to simplify transactions.
  • Promoted bank's products for increased sales and branch profitability.
  • Suggested suitable insurance plans, promoting financial security to clients.
  • Managed high net worth portfolios, enhancing client loyalty.
  • Verified documents for account opening processes, ensuring regulatory compliance met.

telesales sineor

ADIB bank
Cairo, Merland
01.2019 - 03.2020
  • Carried out day-to-day duties accurately and efficiently.
  • Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
  • Successfully delivered on tasks within tight deadlines.
  • Supported team by demonstrating respect and willingness to help.

Telesales agent

ADIB bank
Cairo, west el-balad
06.2016 - 12.2018
  • Assured consistent performance under pressure during peak call times, delivering efficient service always.
  • Built strong customer relationships with exceptional communication skills.
  • Delivered persuasive sales pitches for successful up-selling and cross-selling.

Admin

dream hospital
giza, dream land
10.2015 - 03.2016
  • Answered inbound phone calls, resulting in excellent customer service provided to clients.
  • Compiled essential data into useful spreadsheets enhancing overall understanding of business performance.
  • Assumed responsibility of receptionist duties whilst necessary staff were on holiday.

Education

Bachelor of commerce - accounting

cairo university
Cairo, Cairo Governorate
/2012 - /2015

Skills

  • Decision-Making agility
  • Motivating teams
  • Sales enhancement
  • Time-Management capabilities

scholarship

EFE

activities

HR participant, Our Vision, Feb.2013 – May.2013
HR deputy, Our Vision, Oct.2013 –May.2014
HC deputy for performance, Our Vision, Aug.2014 – April.2015
HR trainer for basic in interviews, BTB, 2015

Timeline

Head of customer service

ADIB bank
02.2024 - Current

Personal banker

ADIB bank
01.2021 - 01.2024

telesales sineor

ADIB bank
01.2019 - 03.2020

Telesales agent

ADIB bank
06.2016 - 12.2018

Admin

dream hospital
10.2015 - 03.2016

Bachelor of commerce - accounting

cairo university
/2012 - /2015

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MAI ISMAIL MOHMAED ISMAIL