Microsoft Excel
Mai Mahmoud
Supervisor Universal Teller
Cairo,Egypt
Summary
Goal-driven banking professional well-versed in managing diverse customer needs with speed and efficiency. Maximizing satisfaction and bank revenue through hands-on service and support, knowledgeable product recommendations and persuasive communication skills.
Overview
4
4
years of professional experience
2
2
Certifications
3
3
Languages
Work History
Supervisor Universal Teller
National Bank Of Kuwait - Egypt
10.2019 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
Education
Bachelor of Science - Accounting And Business Management
Cairo University
Egypt 04.2001 -
Skills
Staff Management
Business Development
Processes and procedures
Policy Enforcement
Negotiation
Training and mentoring
Relationship Building
Reliability
Problem-solving aptitude
Time Management
Operations Management
Multitasking
Software
Microsoft Word
Certification
TOEFL IBT, American University in Cairo
Timeline
Supervisor Universal Teller
National Bank Of Kuwait - Egypt
10.2019 - Current
Principal of Banking - Egyptian Banking Institution
08-2019
TOEFL IBT, American University in Cairo
02-2018
Bachelor of Science - Accounting And Business Management
Cairo University
04.2001 -