Mai Medhat
Cairo
Summary
Results-driven post-sales account manager and technical support. Currently working as a Post-Sales Executive, excelling in client relationship management, upselling, and ensuring seamless solution implementation. Proven ability to bridge the gap between technical teams and customers, driving retention and additional revenue opportunities. Skilled in consultative selling, lead generation, and delivering tailored IT solutions that enhance business efficiency. Passionate about leveraging technology to maximize customer success and accelerate digital transformation.
Overview
5
5
years of professional experience
Work History
IT Solution Post Sales Executive
Foodics Egypt
Cairo
08.2023 - Current
- -Drove sales of company products and services by meeting with customers using strategic and organized approach.
- -Utilized CRM software to track leads and manage accounts throughout sales cycle.
- -Day to day work on sales force, Upload and edit invoices, upgrading and downgrading subscription plans, quotation creation "software & hardware"
- -Sourced new sales opportunities through inbound lead follow-up.
- -Trained and mentored junior sales representatives and team members.
- -Assisted in the development of strategies aimed at improving long-term customer loyalty.
- -Implemented effective strategies to increase customer retention rates.
- -recognized by Foodics for my exceptional performance in FY 23/24, particularly in Renewals for the Self-Service account
- -Contributed to an ARR growth of 300K in Q3
Senior B2B Sales Executive
MazAid
Cairo
05.2022 - 07.2023
- -Communicating with customers by making and receiving outbound and inbound calls, and handling customers' visits and queries.
- -Maintaining professional internal and external relationships that meet the company's core values.
- -Handling customer visits and queries.
- -Reported caller trends to senior staff to help guide service planning.
- -Working closely with the post Sales team to follow up and meet client needs
- -Used cold calling and networking to sell products and services.
- -Built and maintained strong, long-lasting customer relationships to ensure high levels of customer satisfaction.
- -Collaborate with marketing and service teams to drive growth and revenue
- -Evaluated customer feedback in order to improve service quality levels.
Freelancer Graphic Design
Freelance
01.2020 - 12.2022
- -Freelance graphic design projects
- -Designed visual content for various clients
Vodafone International Agent "UK"
Vodafone UK
Cairo
01.2020 - 12.2020
- -Communicating with customers by making and receiving outbound and inbound calls, and handling customers' visits and queries.
- -Maintaining professional internal and external relationships that meet company core values
- -Recognized caller needs and recommended viable solutions
- -Reported caller trends to senior staff to help guide service planning
Education
Sales Force Advanced Course - Sales Force
Foodics Academy
07-2024
Bachelor's degree - Agriculture
SuezCanal university
01.2022
Graphic design -
graphic academy
01.2022
Advanced English -
Reach out Academy
Skills
- Analytical thinking
- Customer service
- Conflict resolution
- Sales strategy development
- Customer relationship management
- Customer retention
- Market research
- Lead generation
Extracurricular Activities
- Volunteer member, Resala, 01/01/2019, 12/31/2019
- Delegate, Suez Canal University Student Union, 01/01/2018, 12/31/2022
- Graphic design, RCC (Russian Culture Center), 01/01/2020, 12/31/2020
Languages
- Arabic, Fluent
- English, Advanced
- French, Elementary
Affiliations
- Reading
- Writing
Accomplishments
- Contributed to an ARR growth of 300K in Q3
- recognized by Foodics for my exceptional performance in Q3, particularly in Renewals for the Self-Service account
Languages
Arabic
First Language
English
Advanced (C1)
C1
French
Elementary (A2)
A2
References
References available upon request.
Timeline
IT Solution Post Sales Executive
Foodics Egypt
08.2023 - Current
Senior B2B Sales Executive
MazAid
05.2022 - 07.2023
Freelancer Graphic Design
Freelance
01.2020 - 12.2022
Vodafone International Agent "UK"
Vodafone UK
01.2020 - 12.2020
Sales Force Advanced Course - Sales Force
Foodics Academy
Bachelor's degree - Agriculture
SuezCanal university
Graphic design -
graphic academy
Advanced English -
Reach out Academy
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