Mai Salah
Cairo
Summary
Interpreting Manager/Supervisor with over 8 years of experience in the interpreting field, known for professionalism and initiative. Proven ability to exceed company expectations through a strong work ethic and commitment to excellence. Skilled in thriving within fast-paced, deadline-driven environments, ensuring high-quality service delivery.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Senior Interpreter, Supervision Training
/Language Line Solutions
06.2020 - Current
- L4/L5 Interpreter.
- Certified by Language Line Solutions upon providing 8,000 hours of interpreting OPI/VRI.
- Leading high-stakes linguistic meetings, whether consecutive or simultaneous.
- Assisted in increasing the quality scores of junior staff by supervising, monitoring, and coaching.
- Provided Interpretation for high-level meetings for corporations, courts, operation rooms, NHS, GP surgeries, and government agencies.
- Managing conference Interpreting sessions with over 3 parties like IEP meetings.
Interpreter Manager
/ULS
04.2024 - 05.2025
- Supervised a team of interpreters, ensuring consistent, high performance, and ongoing development.
- Managed schedules to maintain adequate coverage for forecasted calls.
- Revised end-of-month performance reports, and created action plans to enhance performance.
- Conducted retraining sessions to ensure the implementation of quality control practices.
- Monitored quality reports and delivered constructive feedback for improvement.
- Addressed client queries and resolved complaints to maintain satisfaction.
Client Relations assistant manager
/Centro LLC
01.2023 - 03.2024
- Acting as a liaison between key clients and upper management.
- Managing the department's staffing and coordinating department schedules to maximize coverage during peak hours.
- Created a customized contact strategy for every client.
- Client profiling/documentation.
- Interpreted conferences simultaneously to help both parties conduct business, handle medical needs, or manage personal concerns.
- Introducing clients to available online resources and new services to increase convenience.
- Offering various interpreting service options to existing and prospective clients.
- Paying proactive attention to client information updates.
- Coordinating with operations staff to resolve service problems to maintain SLA.
Junior Interpreter
/Language Line Solutions
09.2017 - 05.2020
- L3 Interpreter.
- Fields: healthcare, legal, and education settings.
- Interpreting between non-English-speaking patients and healthcare providers.
- Obtained a professional interpreter certificate upon completion of 2,000 hours of interpreting in diverse industries.
Office Admin/ Interpreter
/Egypt's International University, School of Pharmacy
09.2016 - 09.2017
- Scheduling meetings and conferences.
- Conference management and documentation.
- Interpreting conferences.
- Facilitating communication among internal management, lecturers, and other universities.
Education
Post Graduate Diploma - Simultaneous Interpreting
American University in Egypt
Cairo, Fifth Settlement09-2024
A bachelor's degree - Translation, Interpretation and linguistics
Ein Shams University
Cairo05.2016
Skills
- Client relationship management
- Consecutive interpreting
- Conference management
- Project management
- Problem solving
- Time management
- Team leadership
- Service oriented
- Microsoft Office Word, Excel
Certification
• Certified senior consecutive interpreter upon the completion of 5000 hours of Interpreting in diverse industries.
• HIPAA and GDPR certificate
• C2 Language proficiency certificate EF SET
• Medical training certificate from Effectiff
• HIPAA and GDPR certificate
• C2 Language proficiency certificate EF SET
• Medical training certificate from Effectiff
Languages
- Arabic
- English
Timeline
Interpreter Manager
/ULS
04.2024 - 05.2025
Client Relations assistant manager
/Centro LLC
01.2023 - 03.2024
Senior Interpreter, Supervision Training
/Language Line Solutions
06.2020 - Current
Junior Interpreter
/Language Line Solutions
09.2017 - 05.2020
Office Admin/ Interpreter
/Egypt's International University, School of Pharmacy
09.2016 - 09.2017
Post Graduate Diploma - Simultaneous Interpreting
American University in Egypt
A bachelor's degree - Translation, Interpretation and linguistics
Ein Shams University