MAI SAMIR
Cairo
Summary
I am an organised, efficient and hard working person, and am willing to discover and accept new ideas which can be put into practice effectively.I always seek to achieve a high standard in whatever work I undertake and I am a good listener and learner, able to communicate well with a group and on an individual level.
Overview
5
5
years of professional experience
Work History
Lost and Found agent
Lot Polish Airlines at Cairo airport
- Handling of lost properties/baggages and storage of found objects
- Establishment of reports and required documentation regarding the damage/loss of the suitcases
- Coordination with airlines and partners for the rerouting & delivery of suitcases
- Coordination and proactive contacts with passengers (telephone and emails)
Lost and Found agent
Aegean Airlines at Cairo airport
- Handling of lost properties/baggages and storage of found objects
- Establishment of reports and required documentation regarding the damage/loss of the suitcases
- Coordination with airlines and partners for the rerouting & delivery of suitcases
- Coordination and proactive contacts with passengers (telephone and emails)
Lost and Found agent
Flynas Airlines at Cairo airport
- Handling of lost properties/baggages and storage of found objects
- Establishment of reports and required documentation regarding the damage/loss of the suitcases
- Coordination with airlines and partners for the rerouting & delivery of suitcases
- Coordination and proactive contacts with passengers (telephone and emails)
Lost and Found agent
Nesma Airlines at Cairo airport
- Handling of lost properties/baggages and storage of found objects
- Establishment of reports and required documentation regarding the damage/loss of the suitcases
- Coordination with airlines and partners for the rerouting & delivery of suitcases
- Coordination and proactive contacts with passengers (telephone and emails)
Lost and Found agent
Air Cairo Airlines at Cairo airport
- Handling of lost properties/baggages and storage of found objects
- Establishment of reports and required documentation regarding the damage/loss of the suitcases
- Coordination with airlines and partners for the rerouting & delivery of suitcases
- Coordination and proactive contacts with passengers (telephone and emails)
Traffic Officer / Airport Check-In Agent
ASE Group at Cairo airport
01.2024 - Current
- Greet the passengers and check their documents.
- Ask the passengers to present and weight all their cargo baggage.
- Check reservation status, and introduce to the system in case of mechanized stations.
- Ask passengers to remove any loose articles such as umbrellas, walking sticks, and parcels fastened to the outside of the baggage.
- Remove old baggage tags, if any.
- Check Baggage Number of pieces and weight.
- Give passengers their 'Boarding Pass'.
- Give passengers all necessary forms to fill in.
- Guide connecting/transit passengers to the transit desk/lounge.
- Observe safety regulations while aircraft is in transit and passengers are on board.
Talent Acquisition Specialist
The Address Investments
01.2024 - 01.2024
- Manage the end to end recruitment process; sourcing, interviewing, assessing and shortlisting candidates for different positions within thju company.
- Secure a pipeline of potential candidates through different recruitment channels .
- Develop and prepare job descriptions, TA reports and offer letters
- Search for new recruitment channels to enhance the company's outreach and accelerate the growth of the company.
Assistant to Chief Executive Officer
Risk Free Group Egypt
01.2024 - 01.2024
- Overseeing systems and process management
- Interacting with others in the business and the public on behalf of the CEO
- Engaging in problem solving to resolve challenges and avoid escalating issues to the company leader
- Managing customer relationship management (CRM) programs
- Generating budgets
- Creating processes and procedures to help streamline CEO and employee tasks
- Monitoring and managing the CEO's e-mail inbox
- Providing administrative assistance
- Minimizing distractions for the company leader
- Managing the CEO's schedule
Talent Acquisition Specialist
Zada Property
01.2023 - 01.2023
- Devise and implement sourcing strategies, such as an employer branding initiative, to build pipelines for potential applicants
- Create and implement end-to-end hiring processes to ensure a positive experience for candidates
Traffic officer
Aerjet company at Cairo Airport
01.2023 - 01.2023
- Check reservation status, and introduce to the system in case of mechanized stations.
- Check Baggage Number of pieces and weight.
- Give passengers their 'Boarding Pass'.
English Language Programs Coordinator
EduQuake
01.2023 - 01.2023
- Provide all administrative work to conduct program activities successfully.
- Act as a liaison between the teachers and the students.
- Manage the online classes operations.
- Communicate appropriately with program students virtually, by telephone and via email.
- Develop and implement the organizational system for all hard copies of program documents.
Internship as a traffic officer at Cairo Airport
EgyptAir
01.2022 - 01.2022
Internship
banque misr
07.2021 - 08.2021
call center
Vodafone UK
01.2021 - 01.2021
- Handle all incoming/outgoing calls of the call center.
- Provide best possible service to both external and internal customers to achieve highest level of customer satisfaction.
Education
Bachelor of commerce - Financial Accounting
Cairo university
Giza05.2022
Skills
- Computer Skills
- Microsoft Office (Word-Excel-outlook-powerpoint)
- Google Drive
- Email management
- Language Skills
- Critical thinking
- Flexibility
- Customer service skills
- Active listening
- Teamwork
LANGUAGES
ARABIC - NATIVE
ENGLISH - FLUENT
GERMAN - GOOD
COURSES
- Amadeus
- Dangerous Goods Regulations
- Passenger Handling
- Baggage Handling
- Services and Systems
- Combatting Human Trafficking
Timeline
Traffic Officer / Airport Check-In Agent
ASE Group at Cairo airport
01.2024 - Current
Talent Acquisition Specialist
The Address Investments
01.2024 - 01.2024
Assistant to Chief Executive Officer
Risk Free Group Egypt
01.2024 - 01.2024
Talent Acquisition Specialist
Zada Property
01.2023 - 01.2023
Traffic officer
Aerjet company at Cairo Airport
01.2023 - 01.2023
English Language Programs Coordinator
EduQuake
01.2023 - 01.2023
Internship as a traffic officer at Cairo Airport
EgyptAir
01.2022 - 01.2022
Internship
banque misr
07.2021 - 08.2021
call center
Vodafone UK
01.2021 - 01.2021
Lost and Found agent
Lot Polish Airlines at Cairo airport
Lost and Found agent
Aegean Airlines at Cairo airport
Lost and Found agent
Flynas Airlines at Cairo airport
Lost and Found agent
Nesma Airlines at Cairo airport
Lost and Found agent
Air Cairo Airlines at Cairo airport
Bachelor of commerce - Financial Accounting
Cairo university