MAI SOLIMAN
Cairo
Summary
Accountable project manager with a proven track record in the Telecom field. Approximately 3 years of experience in successfully managing complex projects. Expertise in executing projects within defined time, cost, and quality parameters, while fostering strong stakeholder engagement. Prioritizes customer-centric solutions and leverages leadership abilities to consistently deliver successful project outcomes. Thrives in dynamic environments and actively seeks opportunities for continuous improvement to drive efficiency and maximize results.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Technical Delivery Project Manager
VOIS
09.2024 - Current
- Company Overview: The UK IT portfolio delivery team is responsible for the management of business demand, delivery and governance of the UK CAPEX funded initiatives to drive business growth
- Manage assigned projects within the portfolio
- Manage high complexity projects with cross functional impact across a number of technical systems, domain areas, System Integrators and Third Parties
- Projects will involve constrained resource teams and typically include significant business change /transformation
- Managing senior business stakeholders is a key part of this role and its success
- Responsible for the end-to-end delivery of assigned projects starting from creation of the business case to the transition into IT operations ensuring delivery to the required standard of quality and within the specified constraints of time and cost
- Compliance to the methodology as defined by Vodafone's delivery governance is an integral part of the role
- Work collaboratively and constructively within UK IT to ensure delivery of the projects with assigned portfolios on time, on budget
- Manage the direction, priorities, scope and plan for the project delivery to realize maximum benefit for key stakeholders
- The UK IT portfolio delivery team is responsible for the management of business demand, delivery and governance of the UK CAPEX funded initiatives to drive business growth
Project Manager
VOIS
02.2023 - 09.2024
- Leading complex projects for enterprise customers
- Responsible for leading customer facing Complex E2E projects across multiple domains on behalf of Vodafone
- Accountable for ensuring all Projects adhere to Vodafone best practice methodology and processes
- Provide leadership & contribution to Vodafone Process & Methodology discussions/workshops
VAS Solutions, Project Management
Orange Egypt
02.2022 - 02.2023
- Project management for VAS solutions
- Managed feasibility assessment of new concepts including approvals, validations and simplifications
- Own the Service Description, by submitting a comprehensive version 2 to 3 days before assessment.
- Responsible on Service Document closure and sign off
- Evaluation of the overall PM activities of the highest priority project throughout delivery and post launch handling
- Participated in UAT making sure results are positive to start the FUT
- Manage FUT E2E: consolidate all findings by stakeholders and report issues to IT and follow up on resolution
- Actively participate in the ongoing testing squad
- Ensure stability of launched projects via babysitting phase
- Actively participate in the ongoing benchmarks
- Consolidated findings from stakeholders and reported issues to IT ensuring timely resolution
Supervisor, Customer Testing Center
Orange Egypt
02.2021 - 02.2022
- Oversaw customer testing center operations
- Enhanced customer journey through Friendly User Tests, usability tests, and surveys
- Run FUT: finalize the FUT plan, define objectives, prepare all needed resources, coordinate cross departmental testing activities and preparation, consolidate findings and deliver recommendations affecting Orange's strategic launches Go/No Go.
- Help identifying the tests needed for evaluating products and services simplicity based on business input.
- Run Expert Reviews for new or existing products and services ? React quickly to all customer or process issues signaled by Orange touch points (shops and call centers).
- Capitalize on best practices, good ideas and customers feedback.
- Ran Expert Reviews to react quickly to customer feedback and issues
- Analyze the data collected, writing the final report and summary synthesis regarding customer acceptance.
- Evaluate the effectiveness of marketing and sales customer aids / communication (e.g. brochures, notices, manuals, user guides, sales tools, packaging, advertisement campaigns, direct marketing material).
- Presented CTC tests findings to business stakeholders for decision making
Lead, Customer Care Commercial Projects
Orange Egypt
01.2019 - 02.2021
- Led customer care commercial projects
- Manage projects enhancements and outbound campaigns that benefit CS operational efficiency, enhancing customer experience and budgetary issues.
- Ensure that CS requirements are submitted on time to project managers in Marketing and Product & Services development departments.
- Ensured effective customer service participation prior to project launches
- Managed projects that enhanced customer experience and operational efficiency
- Provided training to CS agents before project launches
- Update IVR content upon offer change/end.
- Report impacts on CS KPIs and voice of the customer.
- Prepare and validate scripts, handling SMS campaigns and escalating major failures to commercial.
- Provide post launch feedback to Marketing, Customer Service and Products & Services development departments.
- nsure content accuracy and consistency among all customer touch points IVR, INTRANET, VRS, SMS, etc.
Team Leader - Enterprise
Orange Egypt
09.2014 - 01.2019
- Managed team operations in Enterprise
- Led Enterprise Preferred Agent team ensuring smooth operations
- Monitored staff performance and proposed enhancements to management
- Provided on-the-job training for new hires
Sr. Specialist - Enterprise Customer Care
Orange Egypt
04.2011 - 08.2014
- Multiple roles in Enterprise Customer Care
- Served in various customer care roles, providing support and escalation management
- Monitored and assessed customer service quality and effectiveness
- Interacted directly with customers to resolve issues
Counter Sales Agent
Option Travel
06.2010 - 03.2011
- Worked in customer service for a travel agency
- Performed all operations related to customer reservations both domestic and international
- Provided excellent customer service to all clients
Education
Master of Business Administration -
10.2023
Bachelor's Degree - undefined
05.2009
Skills
- Advanced Excel
- Agile Methodologies
- Negotiation Skills
- Stakeholder Engagement
- Strategic Management
- Project Tracking
- Project Development
- Budget Management
Certification
- Master of Business Administration
- Agile Certified Practitioner (PMI-ACP) - Project Management Institute.
- SAFe 6 Agilist Certification - Scaled Agile, Inc.
- SAFe 6 Product Owner/Product Manager Certification - Scaled Agile, Inc.
- Generative AI Overview for Project Managers
Languages
Arabic
English
Training
- Adapting to Change and Flexibility
- Be the Change (The belief)
- Business Analysis
- Business Writing
- Communicating & Listening
- Communication Basics by Quest
- Customer Centricity & Customer Journey (The belief)
- Emotional Intelligence
- Interpersonal Skills & Teamwork
- Negotiation Skills
- Problem Solving and Decision Making by LOGIC
Timeline
Technical Delivery Project Manager - VOIS
09.2024 - Current
Project Manager - VOIS
02.2023 - 09.2024
VAS Solutions, Project Management - Orange Egypt
02.2022 - 02.2023
Supervisor, Customer Testing Center - Orange Egypt
02.2021 - 02.2022
Lead, Customer Care Commercial Projects - Orange Egypt
01.2019 - 02.2021
Team Leader - Enterprise - Orange Egypt
09.2014 - 01.2019
Sr. Specialist - Enterprise Customer Care - Orange Egypt
04.2011 - 08.2014
Counter Sales Agent - Option Travel
06.2010 - 03.2011
Ain Shams University - Bachelor's Degree,
The German University in Cairo - Master of Business Administration,
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