Mai Wahba
Content Moderator
Cairo,GZ
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
Customer Service Representative (Spanish Language)
Concentrix
6th October , Egypt
12.2021 - 06.2022
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Content Moderator (polish Language)
Teleperformance Blue
Alexandria, Egypt
10.2023 - Current
- Enhanced user experience by diligently monitoring and removing inappropriate content from the platform.
- Contributed to a positive online community by consistently applying fair judgment when moderating diverse types of content.
- Increased overall platform safety by proactively identifying trends or patterns in harmful or abusive content.
- Maintained a high level of accuracy in identifying and flagging prohibited materials, resulting in improved site quality.
Tour Guide (polish Language)
Skumax
Hutgada, Cauro
06.2023 - 10.2023
- Provided excellent customer service during pre-tour interactions such as answering questions via email or phone calls.
- Increased customer satisfaction through attentive listening and personalized tour adjustments based on group interests.
- Built personal relationships with guests to promote positive experiences.
- Facilitated memorable experiences for diverse groups by tailoring presentations to cater to different age groups, cultural backgrounds, and language abilities.
Education
Diploma - Polish Language
Śląski Uniwersytet
Cieszyn, Poland 08.2024
Bachelor Of Languages And Translation - Foreign Languages And Literatures
Aim Shams University
Cairo08.2021
Skills
Copywriting and editing
Type online platforms knowledge
Staff leadership and supervision
Planning and coordination
Team collaboration
Type media expertise
Languages
Polish
Upper intermediate (B2)
Spanish
Upper intermediate (B2)
English
Upper intermediate (B2)
Arabic
Bilingual or Proficient (C2)
Timeline
Content Moderator (polish Language)
Teleperformance Blue
10.2023 - Current
Tour Guide (polish Language)
Skumax
06.2023 - 10.2023
Customer Service Representative (Spanish Language)
Concentrix
12.2021 - 06.2022
Diploma - Polish Language
Śląski Uniwersytet
Bachelor Of Languages And Translation - Foreign Languages And Literatures
Aim Shams University