Mai Anwar Abd-Elhamid
shoubra Misr , CAIRO
Summary
Network Engineer with 10 years of experience in major Internet Service Providers in Egypt (WE and Vodafone).
Experience in Network Operations and Network Configuration , working on different platforms including Cisco, Juniper and Huawei.
Experienced NOC Engineer with proven skills in system security and troubleshooting. In-depth understanding of IT systems and networks, working tirelessly to improve route performance. Interacts regularly with clients, documenting services provided and issues addressed.
Overview
14
14
years of professional experience
9
9
Certifications
Work History
senior NOC Engineer
WE
1 2020 - Current
- Managed network performance and implemented changes to improve efficiency.
- Monitored network services metrics to produce reports for comprehensive performance overview.
- Monitored, analysed and reconfigured network environments to accommodate future scalability and improve performance.
- Collaborated with other teams to support new network installation and provide cross-functional solutions
Network Operations Center Engineer
WE
03.2015 - 01.2020
- Monitoring TE DATA network devices Routers, switches, DSLAMS and MUXs
- Have good experience regarding troubleshooting different Cisco routers series such as (VXR7200; ASR1004;ASR9K;GSR10K;GSR12K;VAS7600;CRS)
- I have good experience regarding different juniper routers such as (M7;M10;MX480,MX104;Mx960;M320;T1600)
- Accessing network devices (Routers/DSLAMs and switches) with Full privilege for maintenance and troubleshooting
- (Huawei IPDSLAM 5600, Huawei ATM 5100, Huawei ATM5103,MSAN Huawei, MSAN ZTE)
- Dealing with different Vendors “CISCO, JUNIPER, ALCATEL, HUWAEI , ZTE , NOKIA “
- Acknowledge alarms and follow through using troubleshooting procedures
- Closing trouble ticket after validation the problem was solved
- Deploying and working with the Field Technician for any appropriate problems
- Coordination and implementation of network software and hardware upgrades with other operation teams
- Using tools and utilities to resolve network performance related system/network issues
- Reporting to NOC supervisors and NOC section Head.
fixed data support Engineer
Vodafone Business
03.2013 - 03.2015
- Ensure issue resolution by taking ownership on all issues received as a resident engineer at the customer's site
- Troubleshooting customer's problems arising in Vodafone fixed MPLS Network (WAN networks, also providing assistance in the customer's LAN problems, including TCP/IP troubleshooting)
- Troubleshooting customer's problems arising in the GPRS/3G connections and escalate it to the appropriate team
- Troubleshooting Special setups for customers using (Microwave and EFM links)
- Monitoring the Customers traffic using the MRTG tool & using the live network
- Following up with Field engineers in solving customer problems, either it was a fixed line problem, Microwave, WiMAX, EFM, or Transmission problem
- In depth knowledge with the below devices: -
- PEs (Cisco PE, XR, Alcatel, NE40, NE20, Huawei),
- Cisco switches,
- DSLAMs (Cisco, Alcatel "ISAM"),
- Routers (Cisco,3com, Telindus, Huawei),
- Converters (Patton, Telindus) and L2 Modems
Technical support
Vodafone Business
01.2012 - 03.2013
- Act as a first line of support to all Vodafone Egypt internet users' inquiries (technical / billing)
- Provides relevant and accurate information (Services, Products & Policies)
- Follow up with second line of support to make sure that all escalated problems will be solved in the appropriate time
- Provide customer with appropriate options/right suggestion
- Coordinate with customers to assist them with any questions or issues arising from their use of Vodafone's internet Service and relative hardware
- Handle escalated calls from either the call center or directly from the customers
Technical support
xceed
12.2010 - 01.2012
- Identifies, troubleshoots and resolves technical problems
- Communicates with customers, using the latest technology and web-based tools, to provide advanced troubleshooting solutions, to resolve technical issues.
Education
B.Sc - Communication Engineering. Computer Section
Helwan University
advance level - english language
british council
high school diploma -
Shubra Secondary School
Skills
Network operations
Certification
Juniper Networks Certified Associate, Junos (JNCIA-Junos)
Languages
Arabic
Proficient
C2
English
Advanced
C1
Timeline
Network Operations Center Engineer
WE
03.2015 - 01.2020
fixed data support Engineer
Vodafone Business
03.2013 - 03.2015
Technical support
Vodafone Business
01.2012 - 03.2013
Technical support
xceed
12.2010 - 01.2012
senior NOC Engineer
WE
1 2020 - Current
B.Sc - Communication Engineering. Computer Section
Helwan University
advance level - english language
british council
high school diploma -
Shubra Secondary School
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