Mai Fawzy Tolba

• Lead the technical team of multiple tribes in Vodafone Egypt like: VAS, Content and Enterprise and Voice Bot Agile Tribes
• Manage the Product Development Life Cycle from requirements analysis to implementation.
• Responsible for successful project delivery; starting from the initiation phase to closure.

Key Achievements:

• Negotiated & partnered with Vendors in the product development phase; considering scope, requirements & cost.
• Led the design, integration & development of Over-the-Top content and video providers.
• Identified the gaps in the experience of the TOP content services. Introduced a couple of features that increased the customer satisfaction score.
• Created an aggregated product catalogue for all the content services.
• Built a roadmap for a mobile app that help Enterprise Sales agents to automatically create accounts for their clients.
• Delivered a voice bot solution for ADSL service, which minimized the calls on Customer Care Queue by 25%
• Implemented a new VAS product concept, which increased the revenues for Vodafone by 10%

Core Responsibilities:

• Do a work breakdown structure for the requirements into use cases.
• Translate the user stories into Design Specifications& deliverables.
• Identify the risks & Mitigation Plans.
• Lead the technical team in accordance to the project plan.
• Monitoring overall progress of the project, resolving issues and initiating corrective actions if needed.
• Reporting Progress of the Project to the Stakeholders as per the Communication Plan.

Interface with: Commercial Teams, Technical Teams, Security Teams & Content Providers.

· Project Technical Leader, Business Support Solutions (BSS) team.

Core Responsibilities:

· Presented customer workshops to offer new solutions & products.

· Performed a breakdown structure for the requirements, to estimate the cost and time.

· Risk Management; by identifying risks & mitigation plans.

· Ensure that the project deliverables are as per Time, Quality, Budget and within Scope.

· Interface with: Customer, Account Manager, Product Design Unit and Technical Teams.

• Delivered technical solutions based on the customer requirements
• Led Third Party Products (3PPs) Development Teams.

• Developed & delivered software solutions for Telecom operators.