Maisa Khaled
Nasr City
Summary
Enthusiastic product manager/owner eager to contribute to team success through hard work, attention to detail and excellent organizational skills, motivated to learn, grow and excel at any industry.
Overview
10
10
years of professional experience
Work History
Senior Product Owner
Geidea
11.2023 - Current
- Managing merchant management system for KSA and Egypt regions.
- Managing MMS backlog.
- Applying Agile & SAFE practices by
- Setting quarterly business requirements.
- Managing a SCRUM team and participating in all SCRUM ceremonies.
- Documenting business requirements & release notes.
- Following up on MMS production issues.
Senior Product Manager
Al Ahly Momkn for E-Payments
1 2022 - 11.2023
- Gather business requirements from both internal and external stakeholders
- Set the scope of work and break it to epics & user stories on JIRA
- Create & prioritize the product backlog
- Participate in scrum activities
- Lead and support the technology team throughout the product life cycle
- Analyze business needs/requirements and communicate them to the IT department
- Set meetings with our business partners to evaluate the performance, discuss new initiatives or projects
- Vendor meetings to make sure the projects deadlines are met
- Build a tracker for all demands (business change requests/projects)
- Create dashboards for the ongoing initiatives per business line
- Set meetings with IT different domains to go through the backlog and set priorities.
Business Relationship Manager
Banque Du Caire
01.2021 - 01.2022
Senior Digital Banking Analyst
Mashreq Bank
01.2015 - 01.2021
- Analyze mobile and online usage of retail customers
- Analyze retail customers usage of WhatsApp
- Create weekly and monthly dashboards of customers activity of digital channels
- Assist in creating campaigns to increase customers digital usage
- Administer SMS portal.
CRM Analyst
Al Ahly Mortgage Finance
01.2014 - 01.2015
- Administrate CRM Microsoft Dynamics
- Extract daily, weekly and monthly reports and create dashboards to evaluate the performance
- Upload opportunities and leads to sales and telesales teams
- Participated in system migration and revamping project.
Education
Bachelor Degree -
Cairo University - Computer Science & Information Technology
Skills
Business Analysis
Team Player
Digital Products
Communication skills
Microsoft Office Package
Visio
Power BI
SQL
JIRA
Languages
Arabic
English
Timeline
Senior Product Owner
Geidea
11.2023 - Current
Business Relationship Manager
Banque Du Caire
01.2021 - 01.2022
Senior Digital Banking Analyst
Mashreq Bank
01.2015 - 01.2021
CRM Analyst
Al Ahly Mortgage Finance
01.2014 - 01.2015
Senior Product Manager
Al Ahly Momkn for E-Payments
1 2022 - 11.2023
Bachelor Degree -
Cairo University - Computer Science & Information Technology