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MALAK AHMEDHAMDY MOHAMED
Flight Operation Assistant
Summary
A detail-oriented Aviation Data Entry Specialist with a background in sales and customer service. Currently studying Air Operations Management, with hands-on experience in handling flight data and operational records. Strong in accuracy, communication, and working efficiently in fast-paced environments.
Overview
2027
2027
years of professional experience
9
9
Certifications
3
3
Languages
Work History
Aviation Data Entry Specialist
Nile Air Company
2024 - Current
- Currently working there in the flight operations and schedules department.
Sales Advisor
El Misryeen Travel
2023 - 2024
- Developed and maintained a responsive and user-friendly approach to customer service, with strong communication and customer handling skills. Demonstrated the ability to effectively promote and sell services, while maintaining excellent time management.
- Collaborated with cross-functional teams, demonstrating strong teamwork and leadership skills, and consistently contributing as an effective team player.
Education
High School -
El Sayeda Khadija Private Language School
Cairo, Egypt 04.2001 -
Tourism And Hotels, Air Operations Management Aviation Department
Helwan University
2026
Skills
Customer service experience
Upselling strategies
Sales experience
Objection handling
Performance tracking
CRM proficiency
Building rapport
Competitor analysis
Customer service
Customer relations
Data collection
Data processing
Word processing
Excel formulas
Data reporting
Data verification
Quality control focus
Identifying errors
Information security awareness
Websites
Accomplishments
“I streamlined data entry processes in the aviation department by simplifying workflows and integrating a digital document scanning system. I enabled easy access to operational records and leveraged my expertise to verify and update data accuracy. My background in Air Operations Management supported my ability to efficiently maintain and improve data systems.”
Additional Information
“In the future, I aspire to become a manager, as my academic focus is centered around operations management. I am passionate about aviation, especially in areas like scheduling, planning, and handling the logistics of flight operations. I am excited to grow in this field and take on leadership roles in the future.”
Software
Microsoft excel
Microsoft power point
Microsoft office
Amadeus system
NDC system
Crane system
Certification
Certificate in Rehabilitation and preparation for the labor market ( Cairo University )
Interests
“I’m passionate about travel and aspire to explore the world I have a deep interest in aviation, constantly seeking to expand my knowledge in the field Additionally, I am intrigued by various disciplines such as psychology, physiology, and personal development”
Timeline
Nile Air Operations Training Certificate”
08-2025
Certificate In Leadership course ( EgyptAir Training Academy )
11-2024
Certificate in Data Analysis Using Excel & Email Etiquette ( EgyptAir Training Academy )
10-2024
Certificate In recognition of her participation in the introductory day "Exploring the fields of the aviation industry and employment opportunities" ( EgyptAir Training Academy )
10-2024
“Nile Air Aviation Training Certificate”
09-2024
Certificate in Rehabilitation and preparation for the labor market ( Cairo University )
04-2024
Certificate in ICDL Course ( Cairo University )
02-2024
Certificate in Integrated English Language ( Cairo University )
12-2023
Certificate in soft skills course ( Cairo University )
10-2023
High School -
El Sayeda Khadija Private Language School
04.2001 -
Aviation Data Entry Specialist
Nile Air Company
2024 - Current
Sales Advisor
El Misryeen Travel
2023 - 2024
Tourism And Hotels, Air Operations Management Aviation Department
Helwan University
Training and Courses
- I got passed scholarship from Cairo university for English course, soft skills course, and ICDL course.
- I take training in Nile Air company in operation department, performance, cockpit & cabin crew department, In addition to Amadeus ticketing system & Carine system
- I attended and passed courses in Egypt air training academy
- - (Data analysis using excel & email etiquette)
- - (Aviation Field Awareness Seminar)
- - (Leadership courses)