Summary
Overview
Work History
Education
Skills
Extra-Curricular Activities
Websites
Certification
Soft Skills
Timeline
AssistantManager

Malak Amr

Salesforce Developer
Cairo

Summary

Capable Salesforce Developer with solid foundation in Salesforce development, specializing in designing and implementing custom CRM solutions. Successfully improved system efficiency and user experience by leveraging knowledge of Apex, Visualforce, and Lightning components. Proven ability to collaborate effectively with cross-functional teams and deliver results under tight deadlines.

Overview

2
2
years of professional experience
3
3
Certifications
4
4
Languages

Work History

Associate Solutions Engineer

Arcsen (Salesforce Partner)
08.2024 - Current
  • Employed Salesforce declarative tools (Flows, Approval Processes, Validation Rules) to automate complex business processes and deliver scalable solutions.
  • Developed and implemented integrations with external systems using standard and custom REST APIs, ensuring secure, scalable communication between Salesforce and third-party platforms.
  • Performed unit testing, integration testing, and deployment to ensure system stability and smooth releases.
  • Utilized Salesforce Marketing Cloud — including Journey Builder, Cloud Pages, Email Studio, and Automation Studio — to develop personalized, automated campaigns that improved client engagement and streamlined lead nurturing.
  • Provided ongoing support and troubleshooting to enhance performance and resolve user issues across multiple Salesforce solutions.
  • Worked on a year-long Salesforce project for a leading airline in the MENA region, migrating and enhancing a legacy corporate contracting process from Salesforce Classic to Lightning Experience. Designed automated approval workflows and modernized the user experience to improve departmental efficiency.
  • Contributed to Salesforce data migration for a company separating from its parent organization. Supported data import, cleansing, and validation using Data Loader, GitHub, and deployment pipelines to ensure data integrity, accurate mapping, and seamless migration between environments.

Associate Solutions Engineer, Intern

Arcsen (Salesforce Partner)
05.2023 - 03.2024
  • Assisted in implementing integrations between external systems and Salesforce using REST APIs.
  • Contributed to the design and development of custom Salesforce solutions using Apex, Visualforce, and Lightning Components.
  • Participated in unit testing, integration testing, and deployment processes to ensure code quality and system stability.
  • Provided support and troubleshooting to improve existing Salesforce implementations, resolving user issues and enhancing performance.
  • Worked with Marketing Cloud and Interaction Studio to support personalized customer journeys and improve engagement strategies.

Education

Bachelor of Science - Digital Media Engineering And Technology

German University in Cairo
Cairo, Egypt
10.2019 - 06.2024

High School Diploma -

International School of Elite Education
Cairo
09.2016 - 06.2019

Skills

Java programming

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Extra-Curricular Activities

Delegate in MUN INC, 2015 Delegate in JCIMUN, 2017 OC Member in Elite Model United Nations, 2018

Certification

Salesforce AI Specialist

Soft Skills

Collaborative teamwork
Problem Solving
Responsibility
Punctuality
Detail-oriented
Time management
Working Under Stress
Effective communication
Reliable and accountable
Proficient in multitasking

Timeline

Salesforce Certified Platform App Builder

04-2025

Salesforce Certified Administrator

02-2025

Salesforce AI Specialist

01-2025

Associate Solutions Engineer

Arcsen (Salesforce Partner)
08.2024 - Current

Associate Solutions Engineer, Intern

Arcsen (Salesforce Partner)
05.2023 - 03.2024

Bachelor of Science - Digital Media Engineering And Technology

German University in Cairo
10.2019 - 06.2024

High School Diploma -

International School of Elite Education
09.2016 - 06.2019

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Malak AmrSalesforce Developer