Malak Bassem

First-year student at the Faculty of Commerce (English Section), with a strong passion for communication, languages, and customer interaction. A solid background in music, including violin and piano performance, with participation in several concerts and a ballet performance at the Conservatoire—demonstrating discipline, confidence, and poise. Quick to learn, with a B2 level in English and intermediate proficiency in French and Italian. Skilled in active listening, cultural sensitivity, and adapting to different communication styles—essential qualities for providing outstanding customer service in a dynamic call center environment.

Interests & Personal Development

Playing musical instruments such as the violin and piano has developed a strong sense of discipline, focus, and creativity—skills that contribute positively to problem-solving and teamwork.

Learning new languages, including French and Italian, reflects adaptability and a genuine interest in cross-cultural communication, which is valuable in diverse and international work environments.

Reading about different cultures demonstrates curiosity, open-mindedness, and the ability to connect with people from various backgrounds—an essential trait in customer-facing roles.