Malak Khaled El Mongy
Cairo
Summary
Adept Graphic Designer with a proven track record at Freelancer, enhancing client satisfaction through impactful designs and social media graphics that boost online presence. Excelled in an IT Support Specialist internship at Intercontinental Hotels Group, showcasing strong problem-solving skills and technical expertise. Specializes in branding, design thinking, and customer engagement, driving tangible results.
Overview
1
1
year of professional experience
Work History
Graphic Designer
Freelacer
10.2023 - Current
- Developed creative design for print materials, brochures, banners, and signs.
- Created engaging social media graphics that drove user engagement and increased online visibility.
- Developed creative design for print materials, banners and signs.
- Created digital image files for use in digital and traditional printing methods.
- Improved client satisfaction by creating visually appealing and impactful graphic designs for various marketing materials.
- Met with customers to present mockups and collect information for adjustments.
Internship in IT Support Specialist
Intercontinental Hotels Group
CityStars Complex , Nasr City
06.2023 - 09.2023
- Created help desk tickets, troubleshot and resolved desktop issues.
- Delivered onsite technical support for [Number] employees.
- Used ticketing systems to manage and process support actions and requests.
- Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
Education
Digital Advertising Departement
Applied Arts Helwan University
Dokki, Egypt07.2027
Skills
- Graphic Design
- Logo design
- Social Media Design
- Logo creation
- Print design
- Branding and Identity
- Illustration
- Packaging Design
- Design thinking
- Layout Design
- UI and UX Design
- Motion graphics
- Adobe After Effects
- Branding
Timeline
Graphic Designer
Freelacer
10.2023 - Current
Internship in IT Support Specialist
Intercontinental Hotels Group
06.2023 - 09.2023
Digital Advertising Departement
Applied Arts Helwan University