Summary
Overview
Work History
Education
Skills
DECLARATION
Timeline
SoftwareEngineer
Malek Mohamed-Sameh Halawa

Malek Mohamed-Sameh Halawa

Client Relations Manager At ATEAM MANAGEMENT
Sharm el Sheikh

Summary

Dynamic Client Relations Manager with a proven track record at ATEAM Creative Agency, enhancing customer retention through exceptional service and strategic issue analysis. Skilled in client account management and coaching, I foster collaboration to deliver tailored solutions, resolving conflicts with empathy and professionalism, ultimately driving loyalty and repeat business.

Overview

2
2
years of professional experience
24
24
years of post-secondary education
3
3
Languages

Work History

Client Relations Manager at ATEAM MANAGEMENT

ATEAM Creative Agency
03.2023 - Current
  • Conducted regular performance evaluations and provided constructive feedback, promoting professional growth within the team.
  • Increased customer retention rates by providing exceptional service and support for all client needs.
  • Informed customers of additional services offered by company to develop opportunities for sales revenue.
  • Maintained comprehensive knowledge of company products and services, allowing for efficient resolution of client issues.
  • Collaborated with cross-functional teams to develop customized solutions for unique client challenges.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Tour Guide

Hurghada Dream
Hurghada, Red Sea
05.2024 - 08.2024
  • Increased customer satisfaction through attentive listening and personalized tour adjustments based on group interests.
  • Built personal relationships with guests to promote positive experiences.
  • Facilitated memorable experiences for diverse groups by tailoring presentations to cater to different age groups, cultural backgrounds, and language abilities.
  • Improved group safety by vigilantly monitoring tour participants and implementing strict adherence to safety guidelines.
  • Received numerous positive reviews from clients, reflecting strong communication skills and in-depth knowledge of tour subjects.
  • Collaborated with local businesses to include exclusive stops on tours, enhancing guests' experiences and supporting community.
  • Guided groups of up to 140 people on scheduled tours.

Education

Bachelor of Science - Information Technology

Misr University For Science And Technology
6th Of October City, Egypt
05.2001 - Current

Skills

Customer engagement practices

DECLARATION

I declare that the information provided is accurate to the best of my knowledge. I am committed to contributing effectively to your team

Timeline

Tour Guide

Hurghada Dream
05.2024 - 08.2024

Client Relations Manager at ATEAM MANAGEMENT

ATEAM Creative Agency
03.2023 - Current

Bachelor of Science - Information Technology

Misr University For Science And Technology
05.2001 - Current

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Malek Mohamed-Sameh HalawaClient Relations Manager At ATEAM MANAGEMENT