Mamdouh Fouad Abu El Nasr
HR Team Leader
Madinat An Nasr
Summary
Oversee well-organized and efficient HR operations Manager by balancing organizational targets with compliance and employee demands. Focused on maximizing resource utilization and enhancing performance with forward-thinking approaches. Solid background of improving collaboration and consensus across Construction company environments.
Overview
19
19
years of professional experience
6
6
Certifications
Work History
HR Supervisor
Orascom Construction Industries, OCI
01.2019 - Current
- Act as the main HR representative and fully responsible for the coordination of HR practices on site including: Recruitment, performance management, compensation, training and development and employee relations
- Apply HR policies and procedures on project sites and insure alignment and compliance with OCI corporate HR guidelines
- Keep records of HR operational expenditure on project sites to ensure appropriate allocation of expenses efficient control of the operational budget versus expenditure and avoid exceeding the budget
- Administer the HR administrative work for employees on the project site (Annual vacation - visa status - work permit for issuance for expats - attendance and time keeping system (Oracle) - accommodation- salaries and benefits, administrations) and keep records and file to ensure compliance with company policy.
- Facilitated open communication channels between employees and management, promoting a positive work environment.
- Coordinated annual performance review process, providing constructive feedback for individual growth opportunities within the organization.
- Provided ongoing training opportunities for staff members, fostering professional development and career advancement.
- Successfully mediated workplace disputes; preserving strong working relationships among team members.
- Supported organizational growth by actively participating in the recruitment and selection of top talent.
- Implemented performance management systems to improve employee productivity and job satisfaction.
- Oversaw payroll processing tasks while maintaining accuracy and adherence to deadlines.
- Optimized recruitment processes through data analysis; reducing time-to-fill metrics significantly.
- Developed comprehensive benefits packages to attract and retain top talent within the organization.
- Managed complex employee relations issues, resulting in improved workplace morale and minimized turnover rates.
- Maintained human resources regulatory compliance with local, state and federal laws.
- Conducted thorough investigations into employee grievances, ensuring fair resolution of conflicts or concerns.
- Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for new employees.
- Structured compensation and benefits according to market conditions and budget demands.
- Championed wellness initiatives as part of a broader focus on improving employees'' quality of life at work.
- Assisted in creating a diversity-focused hiring strategy to promote an inclusive workplace culture.
- Collaborated with department managers on workforce planning efforts, identifying staffing needs and ensuring appropriate resource allocation.
- Reduced company''s legal risks by ensuring compliance with local, state, and federal labor laws.
- Liaised between multiple business divisions to improve communications.
- Developed strategic HR initiatives aligned with company goals for improved overall performance levels.
- Streamlined HR processes for increased efficiency and reduced administrative workload.
- Directed and controlled 401K, medical, dental, and vision benefit packages.
- Enhanced employee retention by developing and implementing effective onboarding programs.
- Implemented succession planning measures to ensure smooth transitions during times of change or turnover within the organization.
- Developed succession plans and promotion paths for staff.
- Facilitated onboarding sessions and on-the-job training for new hires bolstering position knowledge and skillset.
- Followed programs closely to assess effectiveness and make proactive changes to meet changing demands.
- Evaluated employee compensation structures to maintain market competitiveness while adhering to budgetary constraints.
- Updated HR database with new employee information, changes in benefits, and other details.
- Prepared new hire letters, employee contracts, and corporate policies.
- Handled on-boarding process for newly hired employees, which included distribution of all paperwork.
- Addressed employee conflicts with appropriate urgency, following all corporate procedures.
- Oversaw hiring, staffing, and labor law compliance.
- Answered employee inquiries regarding health benefits and 401k options.
- Managed benefits enrollment by answering questions and aiding employees with login details.
- Advised executives on best practices for employee growth and productivity goals, consistently helping companies improve retention.
- Organized company-wide events designed to boost employee morale.
- Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.
- Discovered and resolved complex employee issues that affected management and business decisions.
- Distributed employee engagement surveys to identify areas of improvement.
- Identified and implemented appropriate strategies to increase employee satisfaction and retention.
- Developed comprehensive process for new hires and reviewed new hire productivity, optimizing onboarding effectiveness.
- Collaborated with legal and compliance teams to review paperwork, obtain feedback, and procure available information for new training processes.
- Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
- Devised hiring and recruitment policies for 400-employee company.
- Facilitated successful policy implementation and enforcement to maintain legal and operational compliance.
- Reduced process gaps while supervising employees to achieve optimal productivity.
- Fostered positive work environment through comprehensive employee relations program.
- Instructed senior leaders on appropriate employee corrective steps.
- Updated training processes by reviewing existing documentation, leveraging feedback from associates and working with legal and compliance teams.
- Maintained current knowledge of industry regulations and legislation to amend policies and promote compliance.
- Utilized compliance tools, corrective actions and identification of deficiencies to mitigate audit risks.
- Created and implemented forward-thinking initiatives to improve employee engagement.
- Coordinated technical training and personal development classes for staff members.
- Recruited top talent to maximize profitability.
Senior HR Coordinator
Orascom Construction Industries
01.2016 - 01.2018
- Organized internal communication channels such as newsletters or intranet pages to keep employees informed about company news and updates.
- Reduced time-to-hire by optimizing the recruitment process, utilizing applicant tracking systems and social media networking tools.
- Managed company-wide recognition programs to boost morale and foster a positive work environment.
- Supported diversity initiatives through creating inclusive hiring practices and fostering a culture of respect within the organization.
- Created informative HR metrics reports for senior leadership team members to support data-driven decision making.
- Improved overall employee satisfaction through conducting regular surveys and addressing concerns proactively.
- Oversaw employee performance management processes including goal-setting meetings, progress check-ins, annual reviews, and feedback sessions.
- Implemented HR technology solutions for improved data management, reporting capabilities, and overall efficiency within the department.
- Implemented an efficient payroll system, reducing errors while maintaining accurate records for employees'' hours, leave balances, and deductions.
- Collaborated with department managers to develop targeted training programs for skill development and career growth.
- Maintained up-to-date knowledge of labor laws to ensure company policies aligned with regulatory requirements.
- Developed comprehensive policies and procedures, ensuring legal compliance and minimizing potential liabilities.
- Assisted in workforce planning efforts by forecasting staffing needs based on organizational goals and industry trends.
- Streamlined HR workflows for increased efficiency by automating various administrative tasks.
- Successfully negotiated competitive benefits packages with vendors, ensuring employee wellness and costeffectiveness.
- Mentored junior HR staff through leadership development initiatives to support their growth and success in the organization.
- Coordinated open enrollment periods for employee benefits, providing education on options available to make informed decisions about coverage selections.
- Facilitated conflict resolution between employees or departments when needed to maintain a harmonious work environment.
- Spearheaded talent acquisition efforts to attract top talent in a competitive job market by attending job fairs, networking events, and leveraging online platforms.
- Enhanced employee retention by implementing effective onboarding processes and regular performance evaluations.
- Assisted with recruitment process by posting job ads, filtering applications, scheduling interviews, assisting in interview process and drafting offer letters.
- Supported HR functions with emphasis on record keeping, data entry, and general HR tasks.
- Reviewed human resources paperwork for accuracy and completeness.
- Maintained human resources information system and kept employee files up to date and accurate.
- Conducted new employee onboarding and provided ongoing orientation training.
- Handled employee inquiries and complaints regarding policy and benefits issues.
- Supported employee relations, cultivating retention with welcoming and inclusive work culture.
- Explained employee compensation, benefits, schedules, working conditions, and promotion opportunities.
- Compiled and monitored data for employee records and personnel documents to support accurate recordkeeping.
- Completed background and reference checks to facilitate hiring and onboarding of employees.
- Developed and administered internal surveys to evaluate employee satisfaction.
- Coordinated and administered employee health insurance and retirement plans.
- Developed and implemented effective recruitment and onboarding strategies for new hires.
- Completed employee employment verifications and unemployment paperwork prior to hire or termination.
- Contributed to development and maintenance of personnel policies to streamline and standardize procedures.
- Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
- Discovered and resolved complex employee issues that affected management and business decisions.
- Identified and implemented appropriate strategies to increase employee satisfaction and retention.
- Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.
- Facilitated successful policy implementation and enforcement to maintain legal and operational compliance.
- Distributed employee engagement surveys to identify areas of improvement.
- Created and implemented forward-thinking initiatives to improve employee engagement.
- Developed comprehensive process for new hires and reviewed new hire productivity, optimizing onboarding effectiveness.
- Coordinated technical training and personal development classes for staff members.
- Structured compensation and benefits according to market conditions and budget demands.
- Fostered positive work environment through comprehensive employee relations program.
- Maintained current knowledge of industry regulations and legislation to amend policies and promote compliance.
- Reduced process gaps while supervising employees to achieve optimal productivity.
- Collaborated with legal and compliance teams to review paperwork, obtain feedback, and procure available information for new training processes.
- Instructed senior leaders on appropriate employee corrective steps.
- Updated training processes by reviewing existing documentation, leveraging feedback from associates and working with legal and compliance teams.
- Liaised between multiple business divisions to improve communications.
- Utilized compliance tools, corrective actions and identification of deficiencies to mitigate audit risks.
HR Coordinator
Orascom Construction Industries
01.2014 - 01.2016
- Organized internal communication channels such as newsletters or intranet pages to keep employees informed about company news and updates.
- Reduced time-to-hire by optimizing the recruitment process, utilizing applicant tracking systems and social media networking tools.
- Managed company-wide recognition programs to boost morale and foster a positive work environment.
- Supported diversity initiatives through creating inclusive hiring practices and fostering a culture of respect within the organization.
- Created informative HR metrics reports for senior leadership team members to support data-driven decision making.
- Improved overall employee satisfaction through conducting regular surveys and addressing concerns proactively.
- Oversaw employee performance management processes including goal-setting meetings, progress check-ins, annual reviews, and feedback sessions.
- Implemented HR technology solutions for improved data management, reporting capabilities, and overall efficiency within the department.
- Implemented an efficient payroll system, reducing errors while maintaining accurate records for employees'' hours, leave balances, and deductions.
- Collaborated with department managers to develop targeted training programs for skill development and career growth.
- Maintained up-to-date knowledge of labor laws to ensure company policies aligned with regulatory requirements.
- Developed comprehensive policies and procedures, ensuring legal compliance and minimizing potential liabilities.
- Streamlined HR workflows for increased efficiency by automating various administrative tasks.
- Assisted in workforce planning efforts by forecasting staffing needs based on organizational goals and industry trends.
HR Assistant
Orascom Construction Industries
01.2012 - 01.2014
- Documented human resources records and maintained confidentiality of sensitive personal information.
- Maintained office supplies, distributed mail and processed invoices for payment.
- Reviewed and screened applicant resumes to identify qualified candidates.
- Updated Human Resources Information System (HRIS) database, maintained data accuracy and assisted with system changes.
- Responded to inquiries by answering telephone calls, in-person questions and emails.
- Oversaw and managed hiring process and assisted human resources.
- Increased efficiency in HR operations through regular evaluation of workflows, identifying areas for improvement or automation.
- Supported coordination of benefits open enrollment activities and process.
- Managed benefits administration, ensuring accurate enrollment and providing helpful resources for employees.
- Answered and redirected incoming phone calls for office.
Data Entry & Document Controller
Orascom Construction Industries
01.2011 - 01.2012
- Writing submittals & letters & received and send shop drawings to our work group company
- Scan all this and send by emails to the mangers (Distribution)
- Make logs for all this and draft all - Primavera (Expedition user).
- Scanned, filed and transmitted various documents and adhered to digital filing procedures.
- Monitored due dates and deadlines and worked to submit all documents on time or early.
- Checked accuracy and completeness of documents to identify deficiencies and recommend corrective actions.
- Carefully reviewed all documents and reports for completeness and accuracy.
- Coordinated document exchange between departments, contractors, suppliers, and customers.
- Ensured timely submission of project documents by closely monitoring deadlines and prioritizing tasks accordingly.
- Maintained accurate records of all project-related documents, facilitating quick retrieval when needed.
- Safeguarded sensitive information through stringent adherence to company confidentiality policies and procedures.
- Managed version control effectively, ensuring that all team members accessed the most up-to-date documents for reference or editing purposes.
- Enhanced document organization by implementing efficient categorization and filing systems.
- Demonstrated adaptability by quickly learning new software platforms and adjusting processes as needed to accommodate evolving project requirements or client preferences.
- Maintained document archive and file server of approved documents and drawings to provide easy traceability and retrievability.
- Established and managed document distribution matrix and document control register.
- Allocated unique document numbers to internal documents and incoming external documents and tracked in database.
- Managed technical documentation flow of engineering, project management, and construction activities.
- Created project control documentation to support needs of important projects.
- Enforced use of standardized forms and templates to achieve uniformity of communications across departments and functions.
- Evaluated current document processes, suggested methods for change and implemented successful improvements.
- Improved cross-functional collaboration by acting as primary liaison between departments for document-related needs.
- Reduced errors in documentation by maintaining consistent formatting and proofreading for accuracy.
- Liaised with project teams, vendors and third parties on documentation flow, handover, and project close-out.
- Assisted in the preparation of regular document control reports for senior management, providing valuable insights into project progress and areas requiring attention.
- Provided support for document controls and worked with contract documents.
- Checked blueprints and drawings for accuracy and completeness.
- Utilized advanced software tools to improve overall document control processes, leading to increased productivity levels within the team.
- Supported quality assurance efforts by conducting thorough audits of existing documentation and making necessary revisions as needed.
- Optimized workflow efficiency by proactively identifying bottlenecks in the document management process and proposing solutions for improvement.
- Developed user-friendly templates for frequent use, standardizing documentation across departments and projects.
- Maintained strict compliance with industry regulations governing document retention periods, archiving obsolete materials promptly and securely when required.
- Proofread filenames, titles and submittal details to streamline submittal and avoid rejection.
- Collaborated closely with project managers to create and maintain accurate document distribution matrices, ensuring the right information reached relevant personnel in a timely manner.
- Coordinated with external vendors and partners in acquiring essential project documents, ensuring seamless integration into internal systems and databases upon receipt.
- Used Adobe Acrobat, Blue Beam, and ProjectWise for document management and enhancements.
- Streamlined the document review process by establishing clear communication channels with relevant team members.
- Contributed to ongoing process improvements by participating in regular meetings with key stakeholders to discuss challenges, successes, and opportunities related to document control practices.
- Assisted in the development of comprehensive Document Control Plans tailored specifically to individual projects or clients'' needs.
- Provided comprehensive training to new hires on company-specific document control procedures, contributing to a smoother onboarding experience.
- Worked with internal staff to process documents and sent for closing.
- Managed file archival and information retrievals.
- Transmitted documents, organized revisions and tracked changes.
- Prepared documents for projects in accordance with project manager, team, or client specifications.
- Completed transmittal logs and stored in files for specified durations.
- Performed document reproduction, printing documents from electronic sources such as email attachments, PDF files and cloud storage.
- Identified areas of weakness and recommended or implemented process improvements.
- Compared incoming data against quality, integrity and accuracy expectations, identified faults and affected timely remedies.
- Collaborated across departments and levels of management to gain consensus on procedural documentation.
- Reviewed document management protocols and user activities against internal records policies and document management standards.
- Maintained organized and efficient document flows by using excellent planning and multitasking skills.
- Uploaded company procedures and policies to EDMS, routing for approval and training.
- Safeguarded sensitive information with strict adherence to confidentiality protocols and data protection regulations.
- Coordinated seamless handover of project documentation between various departments during project transitions or role changes.
- Managed the full lifecycle of corporate documents, from creation to archiving or destruction as per company guidelines.
- Contributed to cost savings by identifying opportunities for improved document management efficiencies.
- Facilitated collaboration among multidisciplinary teams through centralized access to vital project documents.
- Assisted in audit preparations by maintaining comprehensive documentation trails, showcasing compliance with industry standards.
- Ensured compliance with regulatory requirements by diligently maintaining up-to-date records of controlled documents.
- Implemented effective tracking mechanisms for monitoring progress on key deliverables and milestones within projects.
- Increased efficiency in managing large volumes of documents through the implementation of electronic filing systems and automation tools.
- Promoted a culture of continuous improvement within the document control function, proactively identifying and addressing gaps in processes.
- Streamlined workflow for project teams by maintaining accurate records of document revisions and approvals.
- Reduced errors in documentation with thorough quality checks and attention to detail.
- Mitigated risks associated with lost or misplaced information by enforcing strict document storage protocols.
- Enhanced document control processes by implementing efficient filing and retrieval systems.
- Expedited review cycles by tracking outstanding actions and following up with responsible parties accordingly.
- Championed change management initiatives related to document control policies, continuously improving internal processes for maximum effectiveness.
- Optimized document management software usage, training team members on best practices for file organization and version control.
- Supported smooth project execution, ensuring timely distribution of essential documents to stakeholders.
- Collaborated with cross-functional teams, facilitating clear communication on document requirements and updates.
- Promoted efficient document processing by maintaining orderly and clean control room.
- Assisted with document troubleshooting and recovery of corrupt documents and files.
- Supported end-user access requirements by establishing compliant systems and effective access policies.
- Managed regulatory requirements and audit support needs by completing and submitting accurate paperwork.
- Established, improved and reinforced document management systems to handle current and expected requirements.
- Built and updated diverse documents, charts, tables and mail merges using various programs.
- Carried out in-depth needs assessments to determine document management requirements at department and individual user levels.
- Manipulated and converted documents to meet needs of individual personnel or projects.
- Oversaw creation, routing and data input of bills of materials, ECOs, ECRs and ISO documents.
- Contributed to design and implementation of overall corporate documentation standards, numbering conventions and templates.
- Created and maintained user accounts and properly routed documents for approval and training.
- Developed and edited template contracts with changes in company's service lines or new developments.
- Managed training courses, setup and maintenance for document control systems.
- Assisted in continuous improvement activities while developing and maintaining resulting documents.
- Assessed impact of emerging technology and system upgrades on workflow.
- Remained informed on current regulations, especially concerning research industry and document creation.
- Strengthened system efficiency by identifying lagging operational processes and implementing optimal solutions.
- Maintained legally compliant, highly secure and user-friendly content to facilitate smooth use by internal and external stakeholders.
Document controller
Contrack International
06.2008 - 11.2010
- Writing submittals & letters & received and send shop drawings to our work group company
- Scan all this and send by emails to the mangers
- Make logs for all this and draft all - Make Daily Report for the Attendance Employee and works day and equipment work hours.
- Scanned, filed and transmitted various documents and adhered to digital filing procedures.
- Monitored due dates and deadlines and worked to submit all documents on time or early.
- Checked accuracy and completeness of documents to identify deficiencies and recommend corrective actions.
- Carefully reviewed all documents and reports for completeness and accuracy.
- Coordinated document exchange between departments, contractors, suppliers, and customers.
- Ensured timely submission of project documents by closely monitoring deadlines and prioritizing tasks accordingly.
- Maintained accurate records of all project-related documents, facilitating quick retrieval when needed.
- Safeguarded sensitive information through stringent adherence to company confidentiality policies and procedures.
- Managed version control effectively, ensuring that all team members accessed the most up-to-date documents for reference or editing purposes.
- Enhanced document organization by implementing efficient categorization and filing systems.
- Established and managed document distribution matrix and document control register.
- Maintained document archive and file server of approved documents and drawings to provide easy traceability and retrievability.
- Demonstrated adaptability by quickly learning new software platforms and adjusting processes as needed to accommodate evolving project requirements or client preferences.
- Allocated unique document numbers to internal documents and incoming external documents and tracked in database.
- Managed technical documentation flow of engineering, project management, and construction activities.
- Created project control documentation to support needs of important projects.
- Enforced use of standardized forms and templates to achieve uniformity of communications across departments and functions.
- Evaluated current document processes, suggested methods for change and implemented successful improvements.
- Reduced errors in documentation by maintaining consistent formatting and proofreading for accuracy.
- Improved cross-functional collaboration by acting as primary liaison between departments for document-related needs.
- Liaised with project teams, vendors and third parties on documentation flow, handover, and project close-out.
- Assisted in the preparation of regular document control reports for senior management, providing valuable insights into project progress and areas requiring attention.
- Provided support for document controls and worked with contract documents.
- Checked blueprints and drawings for accuracy and completeness.
- Utilized advanced software tools to improve overall document control processes, leading to increased productivity levels within the team.
- Supported quality assurance efforts by conducting thorough audits of existing documentation and making necessary revisions as needed.
- Optimized workflow efficiency by proactively identifying bottlenecks in the document management process and proposing solutions for improvement.
- Developed user-friendly templates for frequent use, standardizing documentation across departments and projects.
- Maintained strict compliance with industry regulations governing document retention periods, archiving obsolete materials promptly and securely when required.
- Collaborated closely with project managers to create and maintain accurate document distribution matrices, ensuring the right information reached relevant personnel in a timely manner.
- Proofread filenames, titles and submittal details to streamline submittal and avoid rejection.
- Coordinated with external vendors and partners in acquiring essential project documents, ensuring seamless integration into internal systems and databases upon receipt.
- Used Adobe Acrobat, Blue Beam, and ProjectWise for document management and enhancements.
- Streamlined the document review process by establishing clear communication channels with relevant team members.
- Contributed to ongoing process improvements by participating in regular meetings with key stakeholders to discuss challenges, successes, and opportunities related to document control practices.
- Assisted in the development of comprehensive Document Control Plans tailored specifically to individual projects or clients'' needs.
- Provided comprehensive training to new hires on company-specific document control procedures, contributing to a smoother onboarding experience.
- Worked with internal staff to process documents and sent for closing.
- Managed file archival and information retrievals.
- Transmitted documents, organized revisions and tracked changes.
- Prepared documents for projects in accordance with project manager, team, or client specifications.
- Completed transmittal logs and stored in files for specified durations.
- Performed document reproduction, printing documents from electronic sources such as email attachments, PDF files and cloud storage.
- Identified areas of weakness and recommended or implemented process improvements.
- Established, improved and reinforced document management systems to handle current and expected requirements.
- Supported end-user access requirements by establishing compliant systems and effective access policies.
- Compared incoming data against quality, integrity and accuracy expectations, identified faults and affected timely remedies.
- Collaborated across departments and levels of management to gain consensus on procedural documentation.
- Reviewed document management protocols and user activities against internal records policies and document management standards.
- Provided assistance with inbound and outbound document processes, document sorting, logging, and work order creation.
- Maintained organized and efficient document flows by using excellent planning and multitasking skills.
- Uploaded company procedures and policies to EDMS, routing for approval and training.
- Managed regulatory requirements and audit support needs by completing and submitting accurate paperwork.
- Promoted efficient document processing by maintaining orderly and clean control room.
- Assisted with document troubleshooting and recovery of corrupt documents and files.
- Converted documents from one application to another.
- Worked with internal team members to remedy issues with preemptive solutions.
- Created and maintained user accounts and properly routed documents for approval and training.
- Manipulated and converted documents to meet needs of individual personnel or projects.
- Built and updated diverse documents, charts, tables and mail merges using various programs.
- Oversaw creation, routing and data input of bills of materials, ECOs, ECRs and ISO documents.
- Developed and edited template contracts with changes in company's service lines or new developments.
- Carried out in-depth needs assessments to determine document management requirements at department and individual user levels.
- Managed training courses, setup and maintenance for document control systems.
- Strengthened system efficiency by identifying lagging operational processes and implementing optimal solutions.
- Contributed to design and implementation of overall corporate documentation standards, numbering conventions and templates.
- Assessed impact of emerging technology and system upgrades on workflow.
- Utilized Primavera expiration to scan and clean up project documents.
Business Manager and Assistant Director
Duet Parties
01.2006 - 06.2008
- Writing emails for offers
- Sending money by bank
- Searching on the Internet for singers from Russia and Romania
- View samples and pictures for singers to hotels mangers in meeting
- Sometimes giving staff
- Sound Equipment Rental
- Traveling into the entire city in the red sea
- Sometimes driving the car.
- Executed business plans to further strengthen and maximize territory sales and profits.
- Developed initial sales roadmaps and market strategies to promote successful product launches.
- Anticipated financial impact from operational issues and worked with leadership to develop solutions.
- Mentored junior staff members, helping them grow professionally and contribute more effectively to the team''s goals.
- Researched industry and marketplace trends to enhance sales techniques and meet customer needs.
- Oversaw and improved deliveries through proactive coordination of daily operations.
- Supported business management projects by monitoring and tracking risks, issues and action items.
- Improved operational workflows by identifying areas of inefficiency and implementing appropriate solutions.
- Created, managed, and executed business plan and communicated company vision and objectives to motivate teams.
- Streamlined business processes by implementing new project management tools and techniques.
- Established new revenue streams through targeted marketing initiatives and product diversification efforts.
- Successfully managed organizational change initiatives, minimizing disruptions to daily operations while achieving desired outcomes.
- Assisted with hiring process and training of new employees.
- Implemented cost-cutting measures, resulting in substantial savings for the organization without compromising on quality or performance.
- Provided feedback on effectiveness of strategies, selling programs and initiatives and identified areas requiring improvement.
- Fostered a culture of continuous improvement by encouraging employee input on process optimization efforts.
- Increased overall team productivity by fostering a positive work environment and providing effective leadership.
- Evaluated current market trends and competitor strategies, guiding the development of innovative solutions to stay ahead in the industry.
- Oversaw financial operations, maintaining accurate records and ensuring compliance with industry regulations.
- Developed comprehensive risk management strategies to minimize potential threats to business stability.
- Coordinated international expansion efforts, successfully navigating complex legal requirements and cultural differences.
- Championed diversity and inclusion initiatives within the workplace, promoting a supportive environment that fosters collaboration among employees from various backgrounds.
- Enhanced customer satisfaction levels by implementing an effective feedback system and addressing concerns promptly and efficiently.
- Managed cross-functional teams, ensuring timely completion of projects within budget constraints.
- Processed vital documentation, completed forms and obtained appropriate insurance verification and authorization for services.
- Spearheaded recruitment and hiring process and compiled training materials for new and existing team members.
- Led company-wide digital transformation efforts, resulting in increased efficiency across all departments.
- Cultivated a high-performance team through targeted recruitment efforts, training programs, and performance management systems.
- Drafted reports and documents to improve correspondence management, schedule coordination and recordkeeping.
- Optimized resource allocation by closely monitoring project progress and adjusting priorities as needed.
- Coordinated team schedules to keep shifts properly staffed during busy periods.
- Negotiated contracts with suppliers and vendors, securing favorable terms for the company while maintaining strong relationships.
- Developed strategic partnerships with key stakeholders, leading to significant growth opportunities for the company.
- Oversaw product delivery and shipping operations to reduce shipment turnaround times and streamline warehouse workflows.
- Improved business profits through innovative cost containment and revenue generation techniques.
- Enhanced and redefined organizational structure to maintain competitive edge across territories.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Interacted well with customers to build connections and nurture relationships.
- Trained and guided team members to maintain high productivity and performance metrics.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Reported issues to higher management with great detail.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Assisted in recruiting, hiring and training of team members.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Raised property accuracy and accountability by creating new automated tracking method.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Reduced operational risks while organizing data to forecast performance trends.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Created and updated records and files to maintain document compliance.
- Communicated with customers and vendors positively with particular attention to problem resolution.
Education
Bachelor Degree Management Information Systems - MIS
The Advanced Academy
Giza 04.2001 -
High School Diploma -
High School
Giza 04.2001 -
Skills
Planning
Leadership
Problem Solving
Work under stress
Negotiation
Achieving the target
Business writing
Time Management
Management
Planning
Organization
Coordination
Supervision
Quality
Evaluation
Excellent skills for all Microsoft Windows versions
Microsoft Office programs: (Word - Excel - Power point- access, outlook express)
Photo editing Programs: Photoshop
Data Base Applications
Web Design (Html, Java Script, and Asp)
Data Base (MS SQL Server 2005)
SQL 2008, 2011
Oracle Forms & reports {Developer}
Oracle {Data Base}
Excellent Use to Internet (Search, Download)
Reinstall all Software programs and security and windows
Little knowledge about network
Team Building and Leadership
Business Planning
Decision-Making
Strategic Planning
Customer Service
Employee Management
Business Administration
Staff Management
Staff Training
Coaching and Mentoring
Policy Implementation
Employee Motivation
Operational leadership
Project Management
Documentation And Reporting
Human Resources Management
Strategic Initiatives
Consulting
Employee Scheduling
Budget Creation
Documentation proficiency
Recruiting and Hiring
Team Collaboration
Problem-Solving
Excellent Communication
Relationship Building
Time management abilities
Interpersonal Skills
Written Communication
Effective leader
Management Team Building
Cost Reduction
Teamwork and Collaboration
Self Motivation
Goal Setting
Organizational Skills
Problem-solving aptitude
Customer Service Management
Staff Development
Data Analysis
Team Leadership
Multitasking
Scheduling
Coursecertificates
- Human resources Professional Diploma - EGY Cham
- MBA (Master of business administration) - First semester Specialty: not yet
- Human resources Diploma - NGC Academy
- Customer Service Training Course
- Leadership Training Course
- Ideal employee Training Course
- Oracle Developer track the advanced academy - Giza, Egypt Oracle SQL 2011 The information system of armed force
- (PL SQL) AT Armed Force Institution
- ICDL Institution - Giza, Egypt Photoshop Neyet Elkher- Elmohandseen Maintenance Neyet Elkher- Elmohandseen
- English course From Level 1:8 Model armed force
Languages
Arabic
Proficient
C2
English
Upper intermediate
B2
References
Reference Upon Request
Accomplishments
- Resolved product issue through consumer testing.
- Achieved 200 % in profit in one month through effectively helping with singers and animations teams.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 5 staff members.
Affiliations
- International Association of Administrative Professionals
- Association of Information Technology Professionals
Additional Information
You are known for your kindness, motivation, and unwavering professionalism in pursuing your goals. Your compassionate nature shines through in your interactions, while your determination and dedication propel you towards achieving success with a focused and professional approach.
Software
Microsoft Office
Paint and photo shop
Oracle user
Certification
HR Mini Diploma
Interests
Adapting and changing
Timeline
SHRM-CP - SHRM Certified Professional
01-2022
[Leader Ship skills], [OCI] - [8 Hours]
01-2021
[Problem Solving and decision Making ] Training - [20 Hours ]
01-2020
HR Supervisor
Orascom Construction Industries, OCI
01.2019 - Current
Business Writing, OCI, 8 Hours
01-2019
Senior HR Coordinator
Orascom Construction Industries
01.2016 - 01.2018
HR Coordinator
Orascom Construction Industries
01.2014 - 01.2016
Certified [HR Coordinator], [OCI] - [full time]]
01-2014
HR Assistant
Orascom Construction Industries
01.2012 - 01.2014
HR Mini Diploma
01-2012
Data Entry & Document Controller
Orascom Construction Industries
01.2011 - 01.2012
Document controller
Contrack International
06.2008 - 11.2010
Business Manager and Assistant Director
Duet Parties
01.2006 - 06.2008
Bachelor Degree Management Information Systems - MIS
The Advanced Academy
04.2001 -
High School Diploma -
High School
04.2001 -