Manal Sherif
Account Manager
Maadi,Cairo
Summary
Talented Account Manager proficient in customer relations, sales and strategic planning. Demonstrated strong track record of success in highly competitive market setting. High-level sales cycle knowledge and excellent communications skills enabled achievement of challenging goals.
Overview
6
6
years of post-secondary education
7
7
years of professional experience
Work History
Sales Manager
Travel Partner International
2017.02 - 2020.04
- Developed international business relationships to drive business units abroad.
- Provide on‑the‑ground support for sales associates as they generate leads and close new deals.
- Assess the strengths and weaknesses of the sales team and manage the sales program accordingly.
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
- Improved sales processes to streamline customer acquisition and onboarding strategies.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies.
- Held weekly meetings with sales team to identify techniques to overcome sales obstacles.
- Handled all customer relations issues pleasantly, enabling quick resolution and client satisfaction.
- Targeted new markets and increased sales through proactive sales and negotiation techniques.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Aggressively pursued competitive accounts by differentiating company from competitors.
- Supervised sales team of 8 people, stepping in to support employees and deliver smooth sales processes for clients.
Sales Agent
Travel Partner International
2016.10 - 2017.02
- Utilize business directories and leads from current clients to identify potential customers.
- Provide product feature descriptions to aid clients in making proper choices.
- Ensure the content of sales presentations is suitable for specific sales outlets.
- Design and implement follow-up strategies to ensure satisfaction.
- Achieving monthly targets.
- Conduct product price negotiation as well as set terms of sale and service agreement.
Account Manager
Egypt For Information Dissemination
2020.05 - Current
- Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
- Boosted sales numbers with proactive account servicing and diligent relationship-building.
- Achieved 80% of monthly quota and grew sales to double in one year.
- Elevated account management by predicting potential competitive threats and outlining proactive solutions.
- Developed and delivered engaging and polished presentations to highlight products and draw favorable competitor comparisons.
- Oversaw new business development and customer servicing, including cold calling, networking, marketing, lead generation and account servicing.
- Educated clients on new software's and financial solutions and updated account information to maintain high standards of client service.
- Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction.
- Reinvented team interaction with prospective clients by developing innovative and creative sales pitch implemented into sales team strategy.
- Introduced new processes to improve account and market tracking.
- Managed 40 accounts, including Edita, EG Bank, CIB and Sodic.
Sales Account Manager
Henkel
2015.05 - 2016.09
- Oversaw sales forecasting, goal setting and performance reporting for all accounts.
- Directed work of efficient administrative team maintaining accurate sales, inventory and order documentation.
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
- Built client relationships by acting as liaison between customer service and sales teams.
- Negotiated prices, terms of sale and service agreements.
- Contacted regular and prospective customers to explain product features and solicit orders.
- Anticipated clients' needs by staying in touch on regular basis.
- Collaborated with internal teams and suppliers to evaluate costs against expected market price points and set structures to achieve profit targets.
- Consulted with clients after sales and contract signings to resolve problems and provide ongoing support.
- Maintained central database of key contacts, risk ratings, financial impact and key issues.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.
Sales Coordinator
Henkel
2014.07 - 2015.04
- Coordinating the sales team by managing schedules, filing important documents, and communicating relevant information.
- Responding to complaints from customers and give after‑sales support when requested.
- Handle the processing of all orders with accuracy and timeliness.
- Inform clients of unforeseen delays or problems.
- Inputting orders, ensuring they are processed according to customer requirements, and ensuring all orders are accurate and delivered on time.
- Collaborate with senior sales staff in weekly meetings by creating and maintaining month‑end sales reports.
Customer Service Agent
Vodafone UK
2013.06 - 2013.12
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
- Provided primary customer support to internal and external customers in fast-paced environment.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and effective solutions.
Education
Bachelor of Tourism Studies - Tourist Guidance
Helwan University
2008.01 - 2014.01
Diploma - Marketing
Canadian Chamber of Commerce,
2019.08 - 2019.12
Skills
Sales processes
Business development and planning
Strategic account development
Time management
Database Management
Relationship building
Solution selling
Account management
B to B sales
Positive and upbeat
Empowers high-performing sales teams
Microsoft Office
Teamwork and flexibility
Timeline
Account Manager
Egypt For Information Dissemination
2020.05 - Current
Diploma - Marketing
Canadian Chamber of Commerce,
2019.08 - 2019.12
Sales Manager
Travel Partner International
2017.02 - 2020.04
Sales Agent
Travel Partner International
2016.10 - 2017.02
Sales Account Manager
Henkel
2015.05 - 2016.09
Sales Coordinator
Henkel
2014.07 - 2015.04
Customer Service Agent
Vodafone UK
2013.06 - 2013.12
Bachelor of Tourism Studies - Tourist Guidance
Helwan University
2008.01 - 2014.01