Manar Abdallah Amin
Administrative Team Leader
cairo
Summary
Dynamic leader with a proven track record at Mersal Foundation, enhancing team productivity and individual performance through effective supervision and targeted coaching. Skilled in project management and teamwork, I boosted efficiency and fostered collaboration across departments. Achieved significant improvements in workflow processes, demonstrating exceptional analytical thinking and leadership abilities.
Organized Team Leader builds positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
2
2
Languages
Work History
Administrative Team Leader
Mersal Foundation
Cairo, Cairo Governorate
01.2023 - Current
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.
- Coordinated resources effectively to meet project deadlines and achieve desired results.
- Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
Senior Administrative Coordinator
Mersal Foundation
Cairo, Cairo Governorate
01.2022 - 01.2023
- Demonstrated exceptional attention to detail when proofreading documents produced within the department ensuring error-free final drafts were submitted.
- Optimized workflow efficiency within the department by continuously evaluating current procedures for potential improvements or adjustments.
- Screened and handled telephone communications.
- Scheduled appointments and updated calendars.
- Supported senior managers and executives with daily clerical tasks.
- Reduced operational costs with diligent expense tracking and budget management.
- Collected and entered information into departmental databases.
- Streamlined office operations by implementing efficient administrative systems and processes.
- Increased accuracy in financial reporting through meticulous recordkeeping and data entry tasks.
- Expedited decision-making processes by conducting thorough research and presenting concise reports to senior leaders.
- Provided statistical and budget reports and greeted and provided general support to visitors.
- Improved interdepartmental collaboration by establishing clear communication channels and fostering professional relationships.
Administrative Coordinator
Mersal Foundation
Cairo, Cairo Governorate
05.2021 - 01.2022
- Supported project management efforts by tracking deadlines, maintaining documentation, and communicating progress updates to stakeholders.
- Collaborated closely with department heads for strategic planning purposes while ensuring their alignment with overall organizational goals.
- Maintained a well-organized filing system to ensure easy access to important records and documents.
- Reduced expenses by monitoring budgets, tracking expenditures, and identifying cost-saving opportunities.
- Streamlined office operations by implementing efficient administrative processes and procedures.
- Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
- Improved customer satisfaction through prompt and professional handling of inquiries and concerns.
Receptionist Administrator
Mersal Foundation
Cairo, Cairo Governorate
12.2019 - 01.2021
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Handled complaints and questions, and re-directed calls to other team members.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Boosted company image by providing friendly, professional, and timely assistance to all visitors, clients, and vendors.
- Enhanced customer satisfaction by efficiently managing incoming calls and directing them to appropriate departments.
- Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
- Oversaw office equipment maintenance to support continuous and uninterrupted operations.
- Developed and maintained organized filing systems, reducing retrieval time for important documents.
Seller
Cosmetics Center
Cairo, Cairo Governorate
01.2018 - 12.2019
- Developed customized solutions for clients'' unique needs, resulting in improved satisfaction and loyalty.
- Responded to customers' complaints regarding service and product quality to solve issues.
- Analyzed customer buying patterns to make informed decisions on merchandising displays and promotional activities.
- Boosted sales revenue by implementing effective sales strategies and building strong customer relationships.
- Utilized social media platforms to engage customers, share promotions, and stay top-of-mind with target audiences.
- Operated cash register to process payments and provided receipts to establish proof of transaction.
- Consistently met or exceeded monthly sales targets through diligent prospecting and follow-up activities.
- Maximized profitability with strategic pricing, discounting, and inventory management techniques.
Education
Bachelor of Science - Social Services
Higher Institute of Social Service
Cairo, Egypt 09.2016 - 05.2020
Skills
Team supervision
Teamwork and collaboration
Work planning
Team motivation
Quality improvement
Leading team meetings
Technical support
Analytical thinking
Staff training
Leadership
Risk management
Project management
Microsoft Office
- Word.
- Excel.
- PowerPoint.
- Outlook.
- OneNote.
- Defender.
- OneDrive.
- Designer.
Timeline
Administrative Team Leader
Mersal Foundation
01.2023 - Current
Senior Administrative Coordinator
Mersal Foundation
01.2022 - 01.2023
Administrative Coordinator
Mersal Foundation
05.2021 - 01.2022
Receptionist Administrator
Mersal Foundation
12.2019 - 01.2021
Seller
Cosmetics Center
01.2018 - 12.2019
Bachelor of Science - Social Services
Higher Institute of Social Service
09.2016 - 05.2020
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