Hi, I’m
Marawan Shehata
Summary
Skilled team player with strong background in various environments. Dedicated to serving all guest needs with enthusiasm, accuracy and a coordinated approach. Always ready to go beyond basics assignments. Quick learner with advanced computer abilities. Efficient in directing staff, organizing services and problem-solving abilities.
Overview
12
years of professional experience
2020
years of post-secondary education
2
Languages
Work History
Sequoia Homes
Holiday Home Guest Relations
12.2023 - 06.2024
Job overview
- Maintained a welcoming environment for guests and addressed their questions with accurate information.
- Assisted in training new team members on company policies, procedures, and guest relations best practices.
- Handled guest complaints professionally, offering solutions that met both guest needs and company protocol.
- Enhanced guest satisfaction by promptly addressing and resolving issues during their stay.
- Managed bookings, cancellations, and amendments while maintaining accurate records in the reservation system.
- Collaborated with internal teams and ensured houses were well maintained and equipped with necessary amenities.
Binghatti Holding
Senior Sales Executive
06.2024 - Current
Job overview
- Mentored junior sales executives, providing guidance on best practices and strategies for achieving success in the field.
- Kept detailed records of daily activities through online customer database.
- Facilitated relationships with target accounts through implementation of proven networking methods.
- Created prospect rapport by approaching leads and cultivating strong business relationships through sales.
- Coordinated participation in trade shows and conferences aimed at increasing Binghatti portfolio among potential clients.
- Delivered compelling presentations to prospective clients guiding them for the best choice.
- Set and achieved company defined sales goals.
TUI
Flight Operations Supervisor
10.2022 - 12.2023
Job overview
- Evaluating problems and complaints of callers and provide proper solutions to them.
- Identified any operational issues and suggest improvements and lead team meetings.
- Managing flight schedule and ticketing for TUI / Thomson Airlines
- Implemented and enforced safety policies and procedures, confirming compliance with regulations.
- Maintained flight and events logs, aircrew flying records and flight operations records of incoming and outgoing flights.
- Oversaw fueling, cargo management and departure of aircraft.
Emaar / Address Hotel
Guest Relations Executive
07.2020 - 10.2022
Job overview
- Served as main point of contact for VIP guests and kept hotel departments briefed on individual requirements.
- Directed staff to handle needs for individual guests to resolve issues and generate positive customer experiences.
- Greeted guests upon arrival and offered assistance.
- Answered guest inquiries and provided information regarding hotel services and amenities.
- Managed and improved customer service functions for reception and lounge areas.
- Remained available 9 hours daily to respond to guest needs, complaints or inquiries.
- Supervised team of 10 front desk agents and helped to resolve issues arising during shifts
Palm Hills
Real Estate Sales Executive
06.2019 - 06.2020
Job overview
- Managed customer accounts to secure customer satisfaction and repeat business.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Communicated with clients to understand property needs and preferences
- Negotiated, facilitated, and managed real estate transactions
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Conducted comprehensive market analysis to identify opportunities for investors
George Mason University
Admissions Officer
08.2015 - 06.2019
Job overview
- Supported Students with academic information, helping them with their course of study.
- Assisted counselors with office duties, arranging meetings and managed students' curriculum.
- Provided students with materials related to career of their choice or that suits their skills.
- .Guided students to prepare for admissions applications and testing requirements.
- Networking with students and employees, computer skills, and monitored new resources.
- Collected and evaluated all registration forms, official transcripts and records from previous educational institutions for authentication.
Maayergy
Marketing Developer
05.2013 - 06.2014
Job overview
- Instructed 100 week employees, developed training materials, made presentations
- Identified appropriate marketing channels and target customers for campaigns.
- Created customized marketing materials to increase product awareness.
- Researched and evaluated potential new markets and products.
Education
George Mason UniversityFairfax, VA, United States
Bachelor of Arts from US Government & International Politics
Northern Virginia Community CollegeVirginia, United States
Associate of Arts from Liberal Arts And Sciences
Skills
MAC & PC, Microsoft Office
Additional Information
- ACCOMPLISHMENTS Certifications: ICDL, International Computer Driving License, IELTS International
Timeline
Senior Sales Executive
Binghatti Holding
06.2024 - Current
Holiday Home Guest Relations
Sequoia Homes
12.2023 - 06.2024
Flight Operations Supervisor
TUI
10.2022 - 12.2023
Guest Relations Executive
Emaar / Address Hotel
07.2020 - 10.2022
Real Estate Sales Executive
Palm Hills
06.2019 - 06.2020
Admissions Officer
George Mason University
08.2015 - 06.2019
Marketing Developer
Maayergy
05.2013 - 06.2014
Northern Virginia Community College
Associate of Arts from Liberal Arts And Sciences
07.2017
George Mason University
Bachelor of Arts from US Government & International Politics
06.2019