Marco Safwat El-Menshawy
Senior Unified Communications Engineer
Sporting, Alexandria
Summary
Through my work as a Unified Communications Engineer at Orange Business Services and at Orascom Construction PLC before that, I have gained a solid knowledge in managing and support networks and infrastructure.
Also I had the opportunity to develop my analytical and high troubleshooting skills. These two experiences had allowed me to combine good customer service skills as handling difficult situations, with advanced troubleshooting techniques.
Thus, I had the chance to develop, through my current post, leadership skills as I provide guidance for trainees and new members of my team.
Overview
9
9
years of professional experience
6
6
years of post-secondary education
6
6
Certifications
3
3
Languages
Work History
Senior Unified Communications Engineer
Orange Business
Cairo
12.2019 - Current
- Instrumental for the implementation, installation, configuration, troubleshooting, maintenance and upgrade of Video Collaboration solutions
- Design and implement customer changes & release management activities
- Team POC for any change management activity (Implement changes, create guides and assign team resources)
- Managing all Video Infrastructure & Endpoints Products including:
- Cisco Endpoints (IX5000, DX70/80, MX200/300/700/800, CTS, SX10/20/80 WebEx Room Series)
- Cisco Call Manager, VCS, Expressways, Conductor, CMS, TMS, TMSXE and PEXIP
- Microsoft Teams ( MS Admin Center and MTR)
- VMware vSphere infrastructure
- Polycom and Logitech
- Document all troubleshooting and provide regular updates for all actions executed to solve customer’s incidents via electronic case management system
- Play incident management role for Cisco Telepresence customers
- Working with vendors in order to help troubleshoot and resolve Video Conferencing related issues
- Migrate new customers to Orange Infrastructure
- Implement new releases and upgrades
- Support testing with customer (ATP) before handing-over to operations
Senior Unified Communications Engineer
Orascom Construction
Cairo
12.2017 - 12.2019
- Administrating VCenter creating and modifying VMs
- Monitoring and analyzing the performance of the voice and video devices and servers
- Troubleshooting and solving all incidents (CUCM, Voice Gateways, IP Phones, Jabber, etc.) Maintaining regular health check to all Unified Communication servers and services
- Managing IT rooms network infrastructure in head office and projects
- Design network infrastructure in projects based on user requirements
- Design and implement IP surveillance cameras in projects
- Ensuring proper documentation and company standards
- Monitoring and troubleshooting internet lines in all OC projects/Branches
- Deliver technical trainings for Help Desk team
- Supervising technicians.
IT Technical Support Engineer
Orascom Construction
Cairo
05.2015 - 12.2017
- Administrating all network printers & AutoCAD license server
- Supporting OC employees via phone, e-mails and self-ticketing inside and outside Egypt
- Using Microsoft SCCM in deploying software packages and for supporting employees remotely
- Diagnosing any failure in hardware, software, operating systems and applications
- Assisting in the evaluations and implementation of new hardware and software
- Providing technical assistance for VIP users.
Technical Support Agent
Raya Contact Centre
Cairo
08.2014 - 04.2015
- Handle customers and assist them with their concerns and open tickets and cases
- Troubleshoot and configure devices (Routers, ONT, phones, IPTV, internet connections).
Education
B. Sc. - Electronics and Communications Engineering, Maritime Transport
Arab Academy For Science &Technology
09.2006 - 02.2013
Skills
Problem-solving & Troubleshooting
Certification
Microsoft Teams Voice Engineer MS-720
Timeline
Microsoft Teams Voice Engineer MS-720
01-2023
Microsoft Teams Room
12-2022
Senior Unified Communications Engineer
Orange Business
12.2019 - Current
Senior Unified Communications Engineer
Orascom Construction
12.2017 - 12.2019
IT Technical Support Engineer
Orascom Construction
05.2015 - 12.2017
Technical Support Agent
Raya Contact Centre
08.2014 - 04.2015
B. Sc. - Electronics and Communications Engineering, Maritime Transport
Arab Academy For Science &Technology
09.2006 - 02.2013
Similar Profiles
THINHINANE MENANATHINHINANE MENANA
BUSINESS MANAGER JUNIOR at Orange BusinessBUSINESS MANAGER JUNIOR at Orange Business
Maged Raafat Kamal MansourMaged Raafat Kamal Mansour
Voice L1 Incident Management Engineer at Orange BusinessVoice L1 Incident Management Engineer at Orange Business
Chetan GuptaChetan Gupta
Product Owner/Business Analyst at Orange BusinessProduct Owner/Business Analyst at Orange Business