Hi, I’m
Maria Johny
OPERATION MAMAGER
Cairo,Cairo
Summary
Dynamic operations manager with expertise in logistics management at Logistics Department, enhancing customer satisfaction through strategic initiatives. Proven track record in staff management and client relationships, empowering teams for improved performance. Skilled in problem-solving and MS Office, achieving a 20% increase in efficiency. Committed to fostering collaborative environments and driving business development.
Overview
11
years of professional experience
5
years of post-secondary education
Work History
Logistics Department
Operations Manager
12.2017 - Current
Job overview
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and implemented strategies to maximize customer satisfaction.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
Rent Cares
Data Entry Intern
05.2015 - 09.2017
Job overview
- Maintained strict confidentiality while handling sensitive client information according to company guidelines and legal regulations.
- Contributed to a positive work environment by proactively assisting colleagues as needed, fostering strong professional relationships and a collaborative atmosphere.
- Supported team members with timely and accurate data entry, enabling them to focus on higher-level tasks.
- Gained valuable insights into industry trends through research assignments, further informing data-driven decision making within the organization.
Education
Ain Shams University Cairo
Bachelor from Business
09.2017 - 05.2022
Skills
Operations management
Problem-solving
Customer service
Performance monitoring
Process improvement
Staff management
Organizational management
MS office
Team leadership
Business development
Performance reporting
Customer retention
Management
Client relationships
Staff training
Customer relationship management (CRM)
Project management
Employee motivation
Document control
Logistics management
Timeline
Operations Manager
Logistics Department
12.2017 - Current
Ain Shams University
Bachelor from Business
09.2017 - 05.2022
Data Entry Intern
Rent Cares
05.2015 - 09.2017