Mariam Ali Mostafa
.
Cairo
Summary
I am seeking a challenging position within a reputable and forward-thinking organization where I can actively contribute and leverage my professional experience, certifications, and interpersonal skills. I bring a flexible and adaptable mindset, along with strong analytical and decision-making abilities, and I am eager to further grow and add value within a dynamic work environment.
Overview
3
3
years of professional experience
2
2
Languages
Work History
Customer Service Representative
Beltone Financial
03.2024 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Telesales Executive
Beltone Financial
01.2025 - 03.2025
- Managed a database of leads, ensuring timely follow-up calls and accurate recordkeeping.
- Increased average call duration by refining scripts for better engagement with potential customers.
- Boosted sales revenue by implementing effective telesales strategies and techniques.
- Exceeded monthly sales targets consistently through persuasive selling and excellent communication skills.
Call Center Representative
Raya Contact Center
02.2022 - 01.2024
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Provided personalized assistance to clients, fostering strong relationships and promoting brand loyalty.
Education
Law - Law
Ain Shams University
Cairo, Egypt 05.2001 -
Skills
Customer service
Conflict resolution
Database management
Sales techniques
Call handling
Active listening
Customer relationship management
Time management
Communication skills
Timeline
Telesales Executive
Beltone Financial
01.2025 - 03.2025
Customer Service Representative
Beltone Financial
03.2024 - Current
Call Center Representative
Raya Contact Center
02.2022 - 01.2024
Law - Law
Ain Shams University
05.2001 -