Mariam Ghattas
PMO
El Shorouk City
Overview
12
12
years of professional experience
Work History
PMO
Enable outsourcing Subsidiary of E-Finance investment Group
01.2024 - Current
- Responsible for all parking accounts till Now.
- Optimized project delivery by implementing standardized project management methodologies and best practices.
- Navigated stringent regulatory compliance requirements for successful implementation of key organizational initiatives.
- Facilitated change control processes to accommodate evolving project requirements while maintaining alignment with strategic objectives.
- Championed the use of data-driven decision making to inform planning processes and improve outcomes across all projects.
- Managed vendor relationships effectively, negotiating contracts that delivered maximum value at minimal cost.
Training Supervisor
e-Finance
01.2017 - 01.2024
- Streamlined training processes for increased efficiency and effectiveness, resulting in higher employee retention rates.
- Enhanced employee performance by developing comprehensive training programs tailored to individual needs.
- Facilitated cross-functional collaboration by organizing interdepartmental workshops and team-building activities.
- Implemented e-learning solutions to expand access to professional development opportunities for remote employees.
- Managed the logistics of on-site and off-site training events, ensuring seamless delivery and optimal resource allocation.
- Responsible for training team to plan and design training modules working with customer service team to ensure all staff members to delivery smooth efficient and consistent the best practices of the function of all customer service touch points
Trainer
e-Finance
01.2015 - 12.2016
- Led cross-functional teams in the development of innovative solutions for pressing business challenges.
- Streamlined processes for creating, updating, and distributing training materials, resulting in significant time savings for staff members involved in these tasks.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Enhanced trainee engagement through interactive workshops and hands-on activities.
- Facilitated team-building exercises to foster collaboration between department members.
Customer Service Representative
E-finance
03.2014 - 12.2015
- Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Achieved high service level scores by effectively resolving customer issues during the first contact.
- Implemented feedback from quality assurance reviews to continuously refine skills and deliver excellent support.
- Maintained accurate records of customer interactions using CRM software, ensuring seamless follow-up when needed.
- Streamlined communication channels for improved customer experience and faster response times.
- Provided product knowledge assistance to customers, guiding them towards informed purchasing decisions based on their specific needs.
Training Coordinator
Arab Group for Training & Consultancy (AGTC)
08.2013 - 03.2014
- Coordinated training activities.
Marketing Associate
Hilton Group
08.2012 - 08.2013
- Worked for Hilton Group, Conrad, Green Plaza, Hilton Sharm, Hilton Hurghada, Hilton Luxor.
Education
BSc of Arts - Department of Sociology
Cairo University
Skills
Excellent communication and presentation skills
High level of critical thinking and decision-making skills
Ability to work independently in fast-paced and rapidly changing environment
Strong knowledge of training best practices and techniques
Strong organizational ability and attention to detail and accuracy
Proven efficacy in dealing with complex matters with multiple stakeholders and forces
English course Cairo university center foreign languages
English Conversation Cairo university center foreign languages
TTT from perforMax
TTT from E-finance
Communication skills & phone etiquette
Excel
Business English
COPC background
Negotiation skills
Team work
Leadership Skills
Coaching Skills
Word skills
Excel skills
Google web
Place Of Birth
Cairo - Egypt
Marital Status
Married
Personal Information
- Date of Birth: 01/11/91
- Nationality: Egyptian
References
Available upon request
Timeline
PMO
Enable outsourcing Subsidiary of E-Finance investment Group
01.2024 - Current
Training Supervisor
e-Finance
01.2017 - 01.2024
Trainer
e-Finance
01.2015 - 12.2016
Customer Service Representative
E-finance
03.2014 - 12.2015
Training Coordinator
Arab Group for Training & Consultancy (AGTC)
08.2013 - 03.2014
Marketing Associate
Hilton Group
08.2012 - 08.2013
BSc of Arts - Department of Sociology
Cairo University