Mariam Mohamed
Account Manager & Sales Specialist
Giza
Summary
Accomplished Sales Specialist and Social Media Expert with a proven track record at Richie Furniture and Three Tech. Excelled in enhancing sales through strategic planning and relationship selling, while also boosting brand visibility via digital marketing. Skilled in client relations and website development, achieving significant community engagement and customer satisfaction improvements.
Overview
4
4
years of professional experience
2
2
Languages
Work History
Sales Specialist
Richie Furniture
10.2023 - Current
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Increased sales revenue by developing and implementing strategic sales plans.
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Built strong client relationships through consistent communication and effective problem-solving.
Sales Moderation Team Leader
Three Tech
08.2022 - 11.2023
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
Social Media Specialist & Website Moderator
Karimat El-Ola Foundation
04.2022 - 08.2022
- Managed social media accounts, ensuring timely responses to comments, messages, and reviews for enhanced customer service.
- Strategized social media campaigns for clients, helping to meet goals and reach untapped potential customers.
- Maintained corporate's social media presence by posting messages, answering posts, and monitoring responses.
Moderator
Stara
12.2021 - 03.2022
- Boosted community engagement through timely responses to comments and inquiries.
- Collaborated with fellow moderators to create a safe, inclusive online environment for users.
Community Manager
Sociak Peak
05.2021 - 12.2021
- Managed social media channels effectively for improved brand visibility and increased audience interaction.
- Collaborated with cross-functional teams, optimizing marketing initiatives that supported community growth.
- Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
- Planned and executed promotional activities to drive community engagement and increase occupancy numbers.
Social Media Moderator
Chicken Fila & Inforno
12.2020 - 05.2021
- Responded to and engaged with customers on social media pages to promote products and services.
- Managed multiple social media accounts simultaneously, maintaining consistent branding and messaging across all channels.
- Conducted regular audits of competitor social media activity to identify areas of opportunity or improvement within our own approach.
- Enhanced brand reputation by promptly responding to customer inquiries and concerns on social media channels.
Education
Bachelor of Social Science - Social Work
Helwan University
Cairo 04.2001 -
Skills
Client Relations
Courses
- Digital Marketing
- HR Management
- Creative Copywriting
- Web Development
Timeline
Sales Specialist
Richie Furniture
10.2023 - Current
Sales Moderation Team Leader
Three Tech
08.2022 - 11.2023
Social Media Specialist & Website Moderator
Karimat El-Ola Foundation
04.2022 - 08.2022
Moderator
Stara
12.2021 - 03.2022
Community Manager
Sociak Peak
05.2021 - 12.2021
Social Media Moderator
Chicken Fila & Inforno
12.2020 - 05.2021
Bachelor of Social Science - Social Work
Helwan University
04.2001 -
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