Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
Generic

Mariam Nassar

Sales & Soft Skills Trainer Corporate

Summary

Experienced Sales and Soft Skills Corporate Trainer and highly motivated, results-driven training professional with over five years in the travel industry and three and a half years specializing in training and development. Proven ability to empower agents to deliver exceptional customer experiences, boost sales conversions, and master GDS tools like Amadeus. Skilled in designing and delivering customer-centric training programs that maximize team potential and foster positive client interactions. Experienced in international and cross-cultural training, currently focused on sales training in the hospitality sector—helping teams create memorable customer experiences that drive business growth.

Overview

5
5
years of professional experience
2
2
Certifications
2
2
Languages

Work History

CORPORATE TRAINER GDS/SOFT SKILLS

Teleperformance
07.2022 - Current
  • Conducted evaluations and observed employee performance to identify areas of needed improvement.
  • Facilitated open communication between employees and leadership by organizing regular feedback sessions and focus groups.
  • Increased overall job satisfaction through the delivery of personalized career coaching sessions.
  • Delivered impactful presentations at industry conferences, raising brand awareness while sharing best practices with peers.

Sales and Soft Skills Corporate Trainer

Teleperformance
07.2022 - 11.2024
  • Developed effective training manuals, modules and teaching aids.
  • Evaluated employee performance and provided actionable feedback for improvement, leading to higher overall success rates.
  • Developed training programs to meet company objectives.
  • Developed engaging and entertaining presentations to maintain employee attention and improve impact of training.
  • Monitored employee progress and gave feedback to management and additional training requirements.
  • Supported company growth by designing targeted training programs for new hires.
  • Enhanced corporate culture by conducting team-building activities and workshops.
  • Improved employee retention rates with ongoing professional development opportunities.
  • Created training programs and instructional materials to further educate personnel.

SALES AGENT

Travelera
05.2020 - 05.2021

Use promotional techniques to upsell hotels
rooms for
companies participating in some fairs and
events and
provide the best option with best rate.

Education

Bachelor of Arts - LITERATURE ENGLISH LANGUAGE

El Maaref Higher Institute For Languages And Translation
Cairo, Egypt
04.2001 -

Skills

Curriculum development

Lecturing

Group facilitation strategies

Research

Course development

Performance monitoring

Presentation skills

Amadeus, Sabre
Flexibility

Teamwork

Problem Solving Skills
Coaching

Team management
Microsoft analysis tools

improve sales

Certification

LEAN SIX SIGMA YELLOW BELT CERTIFICATION TP COPC

Timeline

Level 3- Amadeus Expert Courses

02-2023

LEAN SIX SIGMA YELLOW BELT CERTIFICATION TP COPC

01-2023

CORPORATE TRAINER GDS/SOFT SKILLS

Teleperformance
07.2022 - Current

Sales and Soft Skills Corporate Trainer

Teleperformance
07.2022 - 11.2024

SALES AGENT

Travelera
05.2020 - 05.2021

Bachelor of Arts - LITERATURE ENGLISH LANGUAGE

El Maaref Higher Institute For Languages And Translation
04.2001 -
Mariam NassarSales & Soft Skills Trainer Corporate