Mariam Nassar
Sales & Soft Skills Trainer Corporate
Summary
Motivated and results-driven Corporate Trainer with over 6 years of experience in customer service, hospitality, and training delivery across Egypt, Malaysia, and Portugal. Delivered over 8,320 hours of training for international clients, including Expedia and IHG, with proven success in improving sales performance, customer satisfaction, and employee engagement. Known for applying adult learning principles, gamified approaches, and Kirkpatrick’s model to enhance training impact and learner confidence. Seeking to contribute expertise to a global organization in Malaysia or Europe that values innovation, cultural diversity, and continuous development.
Overview
5
5
years of professional experience
2
2
Certifications
2
2
Languages
Work History
CORPORATE TRAINER Sales/Soft Skills
Teleperformance
07.2021 - Current
- Conducted evaluations and observed employee performance to identify areas of needed improvement.
- Facilitated open communication between employees and leadership by organizing regular feedback sessions and focus groups.
- Increased overall job satisfaction through the delivery of personalized career coaching sessions.
- Delivered impactful presentations at industry conferences, raising brand awareness while sharing best practices with peers.
SALES AGENT
Travelera
05.2020 - 05.2021
Use promotional techniques to upsell hotels
rooms for
companies participating in some fairs and
events and
provide the best option with best rate.
Education
Bachelor of Arts - LITERATURE ENGLISH LANGUAGE
El Maaref Higher Institute For Languages And Translation
Cairo, Egypt 04.2001 -
Skills
Curriculum development
Certification
LEAN SIX SIGMA YELLOW BELT CERTIFICATION TP COPC
Timeline
Level 3- Amadeus Expert Courses
02-2023
LEAN SIX SIGMA YELLOW BELT CERTIFICATION TP COPC
01-2023
CORPORATE TRAINER Sales/Soft Skills
Teleperformance
07.2021 - Current
SALES AGENT
Travelera
05.2020 - 05.2021
Bachelor of Arts - LITERATURE ENGLISH LANGUAGE
El Maaref Higher Institute For Languages And Translation
04.2001 -