Mariam Salah

• Calculated and released monthly incentives for sales teams, ensuring fairness, accuracy, and alignment with performance KPIs.

• Monitored acquisitions performance by calculating achievement rates against monthly targets, supporting strategic decision-making.

• Analyzed monthly company performance reports to forecast sales, track penetration levels, and highlight growth opportunities.

• Structured payroll propositions tailored to bank tariffs, digital services, and payment solutions to enhance client value.

• Supported payroll acquisition team in onboarding new companies to achieve portfolio sales targets.

• Oversaw payroll agreements, contracts, and risk department approvals to ensure compliance.

• Ensured seamless monthly salary processing for companies through Business Online, including account funding.

• Managed CEP portfolios by handling updates, changes, and complaints to maintain smooth operations.

• Coordinated with internal teams (Quality, Risk, Fraud) to close CEP codes and transition clients to individual accounts.

• Collaborated with Marketing to plan and execute promotional campaigns and events to boost portfolio penetration and customer loyalty.

• Managed Instagram accounts, curating and posting user-generated content (UGC) to boost engagement.

• Developed and implemented a structured social media playbook to guide content and community management.

• Monitored and responded to comments, messages, and trends to maintain active engagement.

• Analyzed performance metrics to refine strategies and improve reach.

Maintained and updated customer master data in SAP, CRM, SF ID, GCAM, and RPS, ensuring accuracy, compliance, and seamless operations.

• Generated and distributed customer master data reports to support business decisions and performance tracking.

• Oversaw Cyprus billing cycle, including debit/credit note issuance, ensuring financial accuracy and compliance.

• Acted as the key liaison with stakeholders across Sales, Operations, Treasury, Marketing, Tax, and Customer Master teams to drive collaboration and problem-solving.

• Supported account setup processes by providing insights and guidance to internal stakeholders.

• Executed contracting activities in line with global and local policies, ensuring precision and adherence.

• Delivered training sessions on contracting processes to strengthen internal capabilities.