Mariam Sokkar
Marketing Specialist
Alexandria
Be the change that you wish to see in the world.
Mahatma Gandhi
Summary
Hardworking employee enthusiastic about learning. Pursues opportunities to learn new skills and contribute to group success. Excelled in fast-paced environments, leveraging critical thinking and active listening to resolve complex issues, boosting customer retention.
Overview
2
2
years of professional experience
5
5
years of post-secondary education
Work History
Customer Service Representative
Sutherland, AT&T
02.2022 - 10.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed a comprehensive knowledge of product offerings to better assist customers with informed recommendations.
- Managed high call volume, ensuring timely response and effective resolution to all customer concerns.
- Increased customer satisfaction by addressing and resolving complex issues effectively.
- Reduced wait times through efficient call handling, enhancing overall customer satisfaction rates.
Marketing Intern
Gold Coast Refinery
Accra, Ghana
02.2021 - 03.2021
- Collaborated with team members to help expand marketing channels.
- Conducted market research to identify target audiences and optimize marketing efforts.
- Worked on boosting brand awareness by developing creative marketing strategies and campaigns.
- Measured and reported results of marketing initiatives.
- Participated in brainstorming meetings to develop marketing collateral.
- Sat with marketing team members to learn new tasks and determine best tactics for solving challenges.
Education
Bachelor of Marketing - Marketing
09.2016 - 07.2021
- Coursework: Digital marketing and E-commerce, 2024
Skills
Ability to learn quickly
Active listening
Call management
Critical thinking
Customer engagement
Customer relationship building
Data analysis
Detail-oriented
Emotional intelligence
Leadership
Team Collaboration
Verbal and Written communication
Languages
Arabic
Native language
English
Proficient
C2
Spanish
Beginner
A1
Timeline
Customer Service Representative - Sutherland, AT&T
02.2022 - 10.2022
Marketing Intern - Gold Coast Refinery
02.2021 - 03.2021
Arab Academy For Science And Technology - Bachelor of Marketing, Marketing
09.2016 - 07.2021
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Telephone Service - Professionally processed 30+ calls per day, providing information and service to ensure customer satisfaction.
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
Software
Office suite proficiency
Data analysis
CRM
Work Preference
Work Type
Full TimePart TimeLocation Preference
RemoteImportant To Me
Career advancementWork-life balanceFlexible work hoursHealthcare benefitsCompany CulturePersonal development programsInterests
Writing
Reading
Traveling
Music and art
Languages
Cooking