Mariana Kamel

Accomplished professional with a strong foundation in customer service excellence and sales performance, complemented by expertise in fleet coordination and operational support. Organized and proactive individual with a keen ability to manage logistics and coordinate team activities. Demonstrates strong problem-solving skills and effective communication, facilitating seamless operations and process improvements. Adept at managing time efficiently in high-pressure environments, ensuring operational efficiency and staff management. Committed to professional ethics and initiative taking, with a focus on customer satisfaction and performance monitoring. Proficient in MS Office, seeking to leverage skills towards enhancing organizational success.

• Intern at GIZ (Gesellschaft für Internationale Zusammenarbeit)

Sep 2021-Oct 2021

      - Conducted surveys to assess public satisfaction with government services

      - Prepared comprehensive reports based on survey findings

      - Liaised with GIZ to deliver survey reports and recommendations

• Intern at The Egyptian Youth Council

June 2021-Nov 2021

      - Human Resources Intern: Assisted with HR tasks and projects

      - Event Organizer: Coordinated and facilitated events hosted by the organization

      - Public Relations Employee: Supported public relations efforts and communication initiatives

• Retail Customer Service Trainee at QNB ALAHLY Bank

 June 2016-July 2016

      - Responded promptly to customer inquiries and addressed their needs effectively.

• Customer Led Experience, Learning & Development - GLOBAL LICENSEES- Avis Budget Egypt (Nov 2023)
• Ancillary Sales – Marketing it Count, Avis Budget Egypt (Nov 2023)
• Leadership and Team Working - ASPIRE (Sep 2023-Nov 2023)
• Financial Supervision Authority (FSA) – Allianz (Mar 2019)
• Principles of Banking Certificate - Egyptian Banking Institute (EPI) (Feb 2017- Mar 2017)
• Feasibility Study Preparation - Certified by UNICEF as a scholarship (Mar 2010-Apr 2010)

● Politics & Economics Debate Club, Beni-Suef University (Dec 2017 - Feb 2018)

   - Contributed as a member, engaging in rigorous debates on political and economic topics.

   - Certified by Beni-Suef University for active participation.

● Integrated Arab League Simulation Model (ALSIM), Beni-Suef University (Oct 2017 - Feb 2018)

   - Represented as a delegate, actively participating in simulating Arab League procedures and discussions.

   - Certified by Beni-Suef University for successful involvement.

● Central Bank Simulation, Beni-Suef University (Feb 2017 - Mar 2017)

   - Served on the Capacity Building Committee, contributing to the simulation's success.

   - Certified by Beni-Suef University and The Central Bank for role in committee.

● United Nations Model (UNM), Beni-Suef University (Feb 2017 - Apr 2017)

   - Acted as a member of the Academic Committee, fostering substantive discussions on global issues.

   - Certified by Beni-Suef University for academic contributions.

● Egyptian Diplomatic Project (EDP), Beni-Suef University (Apr 2016 - Mar 2017)

   - Engaged as a delegate, representing Egypt's diplomatic interests in a simulated setting.

   - Certified by Beni-Suef University for diplomatic participation.

● Stock Market Simulation, Egyptian Exchange and Beni-Suef University (Oct 2016 - Dec 2016)

   - Participated as a delegate, gaining practical experience in simulated stock market scenarios.

   - Certified by Egyptian Exchange and Beni-Suef University for involvement.

● Egyptian Parliament Model (EPM), Beni-Suef University

   - Served as the official Ministry Spokeswoman (Feb 2015 - May 2015) and Academic Member for the Economic Committee (Nov 2015 - Mar 2016).

- Certified by Beni-Suef University for contributions to parliamentary simulations.

• Volunteer with the Red Crescent Society (RCS) - 2018
• Volunteer at Pioneers of Egypt – 2016

• Date of birth: 01/08/96
• Marital status: married