Summary
Overview
Work History
Education
Skills
Timeline
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Marina Abdel-Shahid

Crediting And Collections

Summary

Dependable Collections Specialist successful at meeting high productivity, quality, and performance standards. Efficient and competent professional.

Overview

4
4
years of professional experience

Work History

Crediting and Collection Specialist

ServiceFirst CX
09.2023 - Current
  • Cultivated a professional demeanor when dealing with difficult customers, displaying empathy while remaining assertive in achieving desired outcomes.
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Contributed to a positive work environment by providing support, guidance, and expertise to junior team members as they navigated complex collections situations.
  • Maintained compliance with state and federal regulations during all collections activities, ensuring ethical business practices.
  • Processed payments and applied to customer balances.
  • Negotiated to collect balance in full.
  • Worked in call center environment handling manual and automatically dialed outbound calls.
  • Maintained high volume of calls and met demands of busy and productive group.

Travel Consultant

Dyninno
12.2022 - 08.2023
  • Worked closely with clients to understand unique needs and meet specific travel desires.
  • Exceeded customer service satisfaction standards by understanding and anticipating clients' expectations.
  • Kept abreast of all airline rules, regulatory requirements and industry standards when scheduling travel arrangements.
  • Negotiated with vendors to secure competitive rates, resulting in cost-effective travel options for clients.
  • Organized trips for individual, family and business travelers.
  • Organized group tours, ensuring a seamless experience from start to finish for all participants.
  • Managed complex itineraries for multi-city trips, balancing client preferences with logistical constraints.

Senior Loan Specialist

Service First
08.2021 - 11.2022
  • Successfully originated high-quality loans while adhering to strict regulatory requirements and compliance standards.
  • Mentored new hires through onboarding processes ensuring smooth integration into the team.
  • Provided exceptional customer service, resolving complex issues and maintaining strong relationships with key clients.
  • Conducted thorough due diligence on potential borrowers, mitigating risks associated with non-performing loans.
  • Developed strong relationships with customers through high levels of customer service.
  • Submitted loan applications to underwriter for verification and recommendations.
  • Assisted customers in understanding loan terms and conditions to make informed decisions.
  • Maintained strict confidentiality of bank records and client information.
  • Originated, reviewed, processed, closed, and administered customer loan proposals.
  • Assisted customers with completing loan applications and other paperwork.

Education

Bachelor of Arts - Foreign Languages And Literatures

The Higher Institute of Languages And Translation
Cairo, Egypt
05-2017

Skills

  • Debt recovery expertise

  • Call center experience

  • Strong negotiation skills

  • Goal-oriented mindset

  • Goals and performance

  • Account review

  • Data entry efficiency

  • Relationship building

  • Conflict resolution techniques

  • Outbound calling

  • Collections

  • Risk management

Timeline

Crediting and Collection Specialist

ServiceFirst CX
09.2023 - Current

Travel Consultant

Dyninno
12.2022 - 08.2023

Senior Loan Specialist

Service First
08.2021 - 11.2022

Bachelor of Arts - Foreign Languages And Literatures

The Higher Institute of Languages And Translation

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Marina Abdel-ShahidCrediting And Collections