Marina Saied Kamel
Customer Relations - Star Assistant
Cairo
Summary
Certified Star Assistant with over 3 years of hands-on experience at Mercedes-Benz, excelling in VIP customer relations, team coordination, and high-pressure front-office operations. Recognized for calm problem-solving, communication excellence, and the ability to maintain top service standards while supporting after-sales operations and workflow efficiency.
Overview
10
10
years of professional experience
2
2
Certifications
2
2
Languages
Work History
Customer Relations - Star Assistant
Star National Automotive (Mercedes-Benz)
05.2022 - Current
- - Certified Star Assistant by Mercedes-Benz Egypt after completing advanced communication and customer-handling programs.
- - Served as the first contact point for VIP clients, delivering a premium experience consistent with the Mercedes-Benz luxury standard.
- - Coordinated daily workflow between service advisors and engineers to ensure smooth operations.
- - Handled complex and high-pressure client situations effectively, often resolving issues beyond standard front-desk scope.
- - Supported the service team with scheduling, case follow-up, and client communication to maintain efficiency and satisfaction.
- - Contributed to front-office process enhancements and maintained exceptional customer feedback.
- - Known for professionalism, multitasking, and steady performance under pressure.
CRM Technical Support
Chemipharm
01.2021 - 05.2022
- - Provided CRM technical assistance for sales representatives across multiple regions.
- - Conducted data entry, application testing, and analysis to enhance CRM performance.
- - Collaborated with sales and IT teams to ensure seamless data accuracy and reporting.
Sales & Admin
Harvest British College
03.2016 - 08.2018
- - Managed class scheduling, candidate communication, and administrative operations.
- - Supported enrollment processes and promotional campaigns for new students.
- - Ensured accuracy in student data entry and record management.
Education
Bachelor of Commerce - Accounting Major
Helwan University
01.2020
Skills
VIP Customer Relations & Communication
Complaint Handling & Problem Solving
Operations & Coordination
Time Management & Teamwork
Microsoft Office & CRM Tools
Adaptability & Service Quality Focus
Certification
- Mercedes-Benz Egypt: Certified Star Assistant – Communication & Customer Handling Program
Interests
Singing, Personal Growth, Learning New Skills
Timeline
Customer Relations - Star Assistant
Star National Automotive (Mercedes-Benz)
05.2022 - Current
CRM Technical Support
Chemipharm
01.2021 - 05.2022
Sales & Admin
Harvest British College
03.2016 - 08.2018
Bachelor of Commerce - Accounting Major
Helwan University