Marina Samy Naguib GadAllah
Telecommunication Engineer
Cairo,Egypt
Summary
Motivated professional with a background in [Telecommunications] and a strong desire to transition into marketing. Equipped with transferable skills in communication, project management and analytics, and a keen insight into market trends and consumer behavior. Committed to leveraging my passion for creativity and strategic thinking to develop effective marketing campaigns. Eager to utilize my skills in research, campaign planning, and brand positioning to make a meaningful impact. Ready to embrace new challenges and contribute to innovative marketing solutions.
Overview
2023
2023
years of professional experience
2
2
Languages
Work History
International and Rooming Network Quality Assurance Specialist
Vodafone Egypt
8 2020 - 06.2022
- End to end performance monitoring on daily incoming & outgoing international/IB roamers voice & data KPIs
- Achieved timely resolution of non-conformance issues by implementing corrective action plans working closely with relevant departments.
- Monitoring Vodafone OPCOs & KSA steering rejections
- Providing monthly reports for total MSU counts & top operators signaling failures analysis
- Responsible for End-to-end QA of roaming & international services of global events held in Egypt such as "IHF World Men's Handball Championship - Egypt 2021"
- Utilized root cause analysis techniques to identify underlying issues contributing to product defects or customer complaints.
- Mentored junior QA specialists, fostering a culture of continuous learning and professional growth.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Leading Touch point Meetings between Technology and Customer Care department to discuss weekly incidents to improve customer experience through preventive action points.
IT Quality Assurance Testing Specialist
Vodafone Egypt
06.2018 - 07.2020
- Design and perform Customer Experience post launch test cases for all Vodafone existing and newly launched services including digital products (Ana Vodafone app - VF website) according to highest quality standards
- Report & follow up on bugs & issues found in test cases and escalate to the concerned teams
- Maintain a regular relationship between technology teams and different business units to review technology performance against SLA and provide periodical dashboard reporting for the services within a technology domain
- Responsible for Vodafone SP Wi-Fi acceptance in large, medium and small venues by active testing for both coverage and customer experience
- Ensuring that new Wi-Fi locations are highly covered with optimum speed, in addition to overall customer experience (Wi-Fi portal - Speed Test - Charging)
Business Solution Senior Representative
Vodafone Egypt
02.2014 - 05.2018
- Support basic customers data issues and corporate IOT solutions
- Main SPOC between end users, core network departments and other technology stakeholders
- UAT 'User acceptance testing' SPOC for all new products and features from end user technical perspective
Internet Technical Support Engineer
Vodafone Egypt
02.2013 - 01.2014
- Mobile internet & ADSL service troubleshooter for customer complains
- Registration and deactivation for mobile internet and ADSL
Education
MBA - Marketing Management
Arab Academy For Science, Technology & Maritime
Egypt 04.2001 -
Bachelor of Engineering - Communication department
Helwan University
Egypt 04.2001 - 2012.01
High School Diploma -
Saad Zaghlol Secondary School
Egypt 04.2001 - 2007.01
Skills
- Project Management
- Communication and presentation skills
- Team collaboration
- Creativity and innovation
- Self Educator
- Marketing Strategies
- Pricing structures knowledge
- Business Development
- Sales expertise
- Problem solving and adaptability
- Leadership skills
- Project Management
Personal Information
- Date of Birth: 08/02/90
- Nationality: Egyptian
- Marital Status: Married
Coursework
- Digital Marketing Foundations (LinkedIn Learning)
- Scrum Basics (LinkedIn Learning)
- Scrum Master (LinkedIn Learning)
- Agile Foundation (LinkedIn Learning)
- GSM, UMTS & LTE
- CCNA (certified)
- ISTQB – IT EGYPT Corp. (certified)
- Web Development (HTML – CSS – JavaScript) (Udemy)
References
Furnished upon request
Timeline
IT Quality Assurance Testing Specialist
Vodafone Egypt
06.2018 - 07.2020
Business Solution Senior Representative
Vodafone Egypt
02.2014 - 05.2018
Internet Technical Support Engineer
Vodafone Egypt
02.2013 - 01.2014
MBA - Marketing Management
Arab Academy For Science, Technology & Maritime
04.2001 -
Bachelor of Engineering - Communication department
Helwan University
04.2001 - 2012.01
High School Diploma -
Saad Zaghlol Secondary School
04.2001 - 2007.01
International and Rooming Network Quality Assurance Specialist
Vodafone Egypt
8 2020 - 06.2022
Similar Profiles
Rwan Nabil AmmarRwan Nabil Ammar
Messaging Product Owner – Senior Specialist at Vodafone EgyptMessaging Product Owner – Senior Specialist at Vodafone Egypt
Sherif ElShoubkySherif ElShoubky
Sales representative & Acting Senior at Vodafone EgyptSales representative & Acting Senior at Vodafone Egypt
Zeyad Mohamed MahmoudZeyad Mohamed Mahmoud
Customer Service Representative at Vodafone EgyptCustomer Service Representative at Vodafone Egypt